This document is a resume for Neili Yatziv, providing 9 years of experience in reception, customer service, and administration. Key qualifications include excellent communication and problem-solving skills, as well as the flexibility to accommodate organizational needs. Relevant experience includes administrative and clerical duties like handling phone calls and maintaining filing systems, as well as customer service roles addressing customer questions, complaints, and transactions. Work history includes positions as a switchboard operator, part-time customer service representative, administrative assistant, and customer service representative. Education includes an Art and Design Foundation Diploma from George Brown College and a Business Administration Diploma from CDI College.

1. NEILI YATZIV
33 Davisville Avenue, Toronto Ontario M4S 2Y9
H: 647-346-8191 | C: 416-528-1521 |nfyatziv@gmail.com
ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE
HIGHLIGHTS OF QUALIFICATIONS
 Nine Years reception, customer service and administration experience
 Professional in person and over the phone
 Excellent interpersonal and communication skills
 Proven ability to solve problems and make sound decisions
 Critical thinker with particular attention to detail
 Flexible with shifts in order to accommodate the needs of the organization
RELATED EXPERIENCE
ADMINISTRATIVE / OFFICE CLERICAL
 Answered telephones, directed calls, and took messages
 Maintained and updated filing, inventory, mailing, and database systems, either manually
or using a computer
 Opened, sorted, and routed incoming mail, answered correspondence, and prepared
outgoing mail
 Created and implemented and internal nation-wide initiative that resulted in increased
corporate communication
 Coordinated multiple projects to meet deadlines
 Conducted internet based research
CUSTOMER SERVICE
 Communicated with customers, employees, and other individuals to answer questions,
explain information, take orders, and address complaints
 Checked to ensure that appropriate changes were made to resolve customers' problems
 Kept records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken
 Complete contract forms, prepared change of address forms, or issued service
WORK HISTORY
SWITCHBOARD OPERATOR Sept. – Dec.
2015
Hudson Bay Company, Toronto
PART-TIME CUSTOMER SERVICE 2013-
2014
MoNa Cleaning Service, Toronto
ADMINISTRATIVE ASSISTANT 2012-
2013
Hawkins Institute, Toronto
CUSTOMER SERVICE REPRESENTATIVE 2010-
2012
Altis Human Resources, Toronto
EDUCATION

2. ART AND DESIGN FOUNDATION DIPLOMA
2013
George Brown College
BUSINESS ADMINISTRATION DIPLOMA
2007
CDI College