According to Breonna Bergstrom, a marketing process is: “A series of steps that allow organizations to identify customer problems, analyze market opportunities, and create marketing materials to reach the desired audience.” STEPS OF MARKETING PROCESS 1. Understand the customer needs. 2. Develop a basic strategy. 3. Make a decision. 4. Execute a plan. 5. Deliver the results. The Marketing Mix is a concept established in 1960 by Jerome McCarthy while he was on a Ford Foundation Fellowship at Harvard Business School and MIT. While the term marketing mix had been in use since the 40’s, it was McCarthy who distilled it to the four P’s (Product, Price, Place and Promotion). The 4 Ps of Marketing Mix Product Price Place Promotion