1. Natasha Horton
07841473153 • natashahortonmua@gmail.com
Personal statement
Working within the hospitalitysector has enabled me to interact with manydifferent people;it has helped me
learn how to work in large groups as well as giving me the ability to work on my own initiative. I fully understand
the importance ofworking towards targets,up-selling and associated selling.I am a confident,hardworking and
reliable person with a fun personalitywho loves taking on new challenges,learning skills and meeting people.
Key Skills
• I am proficientin a number of IT packages including MicrosoftWord, Excel (completed level 2 course Aug
2014),and Power point.
• Excellent communication skills,both written and verbal
• 10+ years’ experience working in the hospitalitysector
• NVQ Level 2 in customer service.
• Successfullycompleted the personalityprofiling course known as DISC
• I am good at organising mytime and prioritising mywork load
• Ability to multitask in a fast paced environment,whilstmaintaining emphasis and quality
•
Employment History
Account Manager, Punch Taverns, Burton on Trent.
(November 2013 – February 2015)
Achievements and responsibilities:
• Made a 90% reduction in Tied Non Stockist (TNS) Accounts over a 6 month period,resulting in a long term
increase in profitfor the company
• Assisting in creating a new process to help colleagues have the same results on their TNS accounts
• Devised and implemented a new filing and indexing system for files,resulting in greater ease ofaccess and
a more time-efficientprocess
• Working towards personal and companyKPIs successfully
• Consistentlybeing top seller on focus sales dayfrom starting the role
• Diary management,typing correspondence and documents,creating presentations and creating meeting
minutes for area managers
Contact Centre Advisor, Punch Taverns, Burton on Trent.
(January 2013 – November 2013)
• Achievements and responsibilities:
•
• Working towards strictdeadlines and targets on a daily basis to meetcustomer and companyneeds
• Being trained in 19 additional investigatory‘back desk’ tasks which involved knowing aspects ofall areas of
the business (including being on the online query team)
• Managing incoming phone calls and mail
• Training other team members
• Handling complaints
• Working with bespoke computer systems
RF Clerk, Boots, Burton on Trent
(August 2012 – December 2012)

2. • Achievements and responsibilities:
• Typing all necessarydocuments and correspondence as required
• Managing drivers rotas
• Running hourlyreports to monitor drivers progress
• Logging stock replenishments where needed
Personal Assistant, Tess Daly, Sheffield
(August 2008 – March 2015)
• Achievements and responsibilities:
• Personal Hygiene:Bathing,brushing teeth,dressing,toileting,applying makeup,washing dying and
preparing her hair as well as other daily hygiene requirements
• Handling finances
• Trained in how to give chestphysio and administer medication where needed
• Created Filing system for all importantdocuments
• General day to day tasks:cooking,cleaning,money-handling
Bar Manager, Three Queens Hotel, Burton on Trent
(May 2007 – August 2008)
• Achievements and responsibilities:
• Managing a team of 5 staff members including training and ensuring all relevantpaperwork is filled in
• Serving alcoholic beverages including cocktails and cask ale
• Serving food; bar snacks and meals
• Silver service
• Reception Check in when required
• Cashing up tills
• Line cleaning responsibilities including changing barrels and stock take
Bar Assistant, Chicago Rock, Burton on Trent
(March 2006 – August2007)
• Achievements and responsibilities:
• Serving alcoholic beverages including cocktails and cask ale
• Serving food; bar snacks and meals
• Cashing up tills
• Line cleaning responsibilities including changing barrels and stock take
• Organising events including children parties
• Local advertising and promoting new menus and events
Education
All Saints Catholic Sports College, Sheffield.
(September 1999 – June 2004)
6 GCSEs, grade A-C, including Maths,Science and English
Charnwood Training Group.
(May 2013 - July 2014
NVQ Level 2 Customer Services
Intermediate Level Apprenticeship in Customer Services
Edexcel BTEC Level 2 in Customer Service
Pearson Edexcel Functional Skills Qualification in English - Level 2
Pearson Edexcel Functional Skills Qualification in Mathematics - Level 2

3. Hobbies & Interests
My main interest/hobby is makeup, I often read make up books, w atch tutorials online or just generally practice new styles. I am
particularly interested in specialeffectsmake up and try to perfect my skills by making myself or friends into zombies, burn
victims etc. I am also gaining more interest in health & fitness and enjoy sw imming and am training to run a 10k.
References
References are available upon request.