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NARENDRA MAHIDA
Current Address:
543 Maple Drive
Streamwood IL 60107
Phone: (630) 280-9829 (Voice & Text)
Email: mahidasoft@gmail.com
EXECUTIVE SUMMARY:
Skilled in an IT, Infrastructure Management, Program and Project Management, Delivery Management, and
Implementation experience and ensure that business requirements are satisfied with appropriate functionality,
process and systems that are easy to use, of the highest quality and are implemented on time and within budget.
Expertise:
• Hands-on experience in Infrastructure management including design, planning, implementation.
• Project management, planning and scheduling in various platforms and infrastructure components
• Infrastructure management in telecomm, financial and medical device companies
• Experience managing large infrastructure and IT projects
• Experience managing IT architecture, server, security, storage, and cloud infrastructures.
• Report to senior management on KPI, project progress, budget, CAPA requirements etc.
EDUCATION:
• Ph.D. in Business and Marketing Management – Current Studies
• M.S. in Computer Science, Illinois Institute of Technology, Chicago, Dec. 1993.
• B.S. in Engineering, Maharaja University of Baroda, India, Dec. 1988.
TECHNICAL SKILLS:
Software: C, C++, SOA, software architecture, SQL, and Oracle, HTML
PM Tools: MS project plan, MS office, procurement software, prochain management, Primavera
Servers: AGPS, SUPL, VoIP, MGW, SMLC, GMLC, Global Locate, MS SQL
Protocols: ISUP, IN, SUPL, IS 801, RRLP, RTP, RTSP, MPLS, ATM, SS7, ISUP, TCP/IP, VoIP, H323
Standards: 3GPP, 3GPP2, ITU, CCITT, ANSI, OMA, IETF, LTE and WiMAX forum
Analyzer and Trace Tools: protocol and spectrum analyzer, signal generator, oscilloscope
Wireless Technologies: LTE, CDMA, WiMAX, UMTS, GSM, iDEN
PROFESSIONAL EXPERIENCE
Cognizant/Country Financial Inc. (1/15 – Now)
1711 GE Road Bloomington IL 61704
Role: Program Manager
• As a Project Manager, coordinating with the customer and understanding the requirements, plan,
execute, and finalize projects according to strict deadlines, within budget and scope. Responsible
includes acquiring resources and coordinating the efforts of team members and third-party contractors
or consultants in order to deliver projects according to plan. The Project Manager acts as the leader on
all assigned projects and takes ownership of those projects.
• Actively manages the work efforts of multiple functional resources through the project plan.
Establishes basic scope control procedures.

• Develops documentation – Business Requirements Documents; monitors and reports project status;
assesses the effectiveness and accuracy of documentation.
• Initiates and maintains reporting relationships with project stakeholders including team members,
peers, and managers, to coordinate efforts across multiple business lines and ensure continuous
efficient management of projects; gathers input and feedback.
• Analyzes and reports project status and research information; monitors project performance to
maintain the quality of services, deliverables, and content.
• Effectively assists in directing both internal and external resources to achieve business solutions within
project guidelines.
• Collaborates and communicates with other project managers and leaders to coordinate cross-project
initiatives and activities.
• Identify and eliminate obstacles to solution plans, business goals or implementation. Assists in the
development and implementation of contingency plans.
• Assists in the management of project budgets in compliance with the company’s financial practices.
• Accountable for stakeholder identification and engagement throughout project life cycle
to ensure business readiness and proactive identification of risks and dependencies.
• Engage in analysis of complex business requirements, prepare business strategy, conduct
feasibility studies, gap analysis on current business and client processes; use analysis to design future
process flow diagrams and work with product, architecture and the dedicated client project team to
review and finalize process flows and customer acceptance.
• Guides very complex design, maintenance, enhancement, testing, implementation, and support of
software using Agile Scrum methodology.
• Follow change control process to manage changes to baseline deliverables and scope for projects of
high complexity.
• Demonstrates a conceptual and business understanding of the applications
Column Engineering /Sears Holding Inc. 8/2014 – 12/2014
Senior consultant
• Lead integration testing of various wireless networked components associated with the Internet of
Things using low cost solutions.
• Serves as a subject matter expert for technology related issues, including architectures, platforms
methods and tools.
• Leads strategic technological planning by prioritizing technology initiatives and coordinating the
evaluation, deployment, and management of current and future technologies.
• Coordinates the development of a technical architecture that meets the business needs and provides the
most efficient and secure IT environment possible.
• Operates across organizational and computing excellence to drive common approaches and to expose
information assets and processes across the enterprise.
• Documents, using multiple architectural models or views that show how the current and future needs
of the organization will be met in an efficient, sustainable, agile, and adaptable manner.

• Collaborates with leadership and subject matter experts to build a holistic view of the organization's
strategy, processes, information, and information technology assets.
• Designs complex enterprise solutions delivering technical strategies and full life-cycle
implementations in support of business objectives.
• Incorporates best practices for implementing security measures to protect data when developing and
implementing architectural designs with emphasis at the network and application layers.
• Manage efforts in test strategy, test plan, test cycle, test automation and issue identification;
coordination of testing effects, communicating risks and any potential plan or scope changes to all
project stakeholders.
• Perform vender management and OEMs on their products and prepares a strategy to integrate with
company’s infrastructure.
• Ensure that components from different suppliers integrated correctly and performed reliably with a
central gateway.
• Interface with various manufacturers to determine test approach for that networked component and
would report test results, especially problems to the maker.
Adecco USA
Roche Diagnostic Inc. Indianapolis IN 2/12 – 8/1/2014
Functional Project Manager
• Manage a test team, to develop test verification, estimates, resources requirements, including staffing,
identification of test environments, test data, supporting tools, and to ensure that test efforts meet its
goal.
• Responsible for documentation and management of all responses to queries received from suppliers.
• Major responsibilities include collecting, reviewing, analyzing supplier responses, and documenting
activities performed to ensure compliance with the Conflict Minerals program
expectations/requirements.
• The position involves interaction with diverse groups including purchasing and external suppliers.
• Serves as a subject matter expert for technology related issues, including architectures, platforms
methods and tools.
• Leads strategic technological planning by prioritizing technology initiatives and coordinating the
evaluation, deployment, and management of current and future technologies.
• Coordinates the development of a technical architecture that meets the business needs and provides the
most efficient and secure IT environment possible.
• Operates across organizational and computing excellence to drive common approaches and to expose
information assets and processes across the enterprise.

• Documents, using multiple architectural models or views that show how the current and future needs
of the organization will be met in an efficient, sustainable, agile, and adaptable manner.
• Collaborates with leadership and subject matter experts to build a holistic view of the organization's
strategy, processes, information, and information technology assets.
• Designs complex enterprise solutions delivering technical strategies and full life-cycle
implementations in support of business objectives.
• Manage testing activities for one or more highly complex programs in the area of wireless
connectivity of advanced handset involve software, firmware and hardware design verification.
• Lead and perform various kinds of testing – Unit, integration, white box, stress, stability, acceptance
test and test automation.
• Interact with vendors as needed for software and hardware upgrades, changes and purchase. Acts as
the voice of the customer and provides a business perspective on value for the features required. •
Identifying and recommending needed database systems, tools, and models to meet project needs to
increase the productivity and improve the quality.
• Direct the efforts of the Technical Service, Controls & Lab Teams to support on process, hardware,
software and systems to Operations, Maintenance, Engineering, marketing team.
• Lead project from initiation through implementation, includes: planning, analysis, design,
development, testing, and implementation.
• Demonstrate leadership and overall responsibility for project delivery including scheduling, process,
project requirements and scope management, and quality for designated technology projects.
• Working with the technology project lead, play a significant role in the development of technology
products, interfacing with technology staff, management, and customers to reach project goals.
• Act as a positive and influential change agent by negotiating across partners to implement complex,
innovative process improvements as well as to build and foster a process management culture
• Perform vendor management, delivery management and implementation management of hardware,
firmware and software.
• Manage time and budget, initiate action to identify and resolve problems, and ensure goals are met.
• Work with stakeholders properly informed about key activities through project status reports, regular
project meetings or informal email and ensure that the right messages are distributed about the
progress of the project. Track the progress against goal.

• Continuously scan the environment and find out the new initiates, change request, licenses, tools,
requirements etc.
• Evaluate and assess the impact of changing business processes and its impact in testing; recommend
appropriate test mitigation activities to best match expectations/requirements.
Kforce Inc.
AT&T, Hoffman Estate, IL 10/10 – 1/12
Test Manager/Senior consultant – Infrastructure enhancement & development
• Project Manager in charge of test planning, testable requirements, test cycle, analyzing problems found
during testing, risks and setting contingency plan and/or workaround solution to meet project
objectives.
• Acted as testing subject matter expert (SME) in test protocol migration applications, testing and data
quality.
• Developed IP based 4G network design for 4G hand held based on open standard documents, using the
concept of ATM, Frame Relay, PPP, Ethernet, Radius, TCP/IP, Routers and Packets and Ethernet
Switches and Operating Systems.
• Maintain certification test equipment and ensure upgrades are applied on time to test product
requirements using the required version of test coverage.
• Used Wireshark analyzer for advance research on messages traces. Analysis of Proper call flow
requests, responses and/or updates using Tracing tools to capture SIP, TCP, UDP and other 4G and
IMS Protocols.
• Develop systems design, architecture and integration of third party supplied hardware and software to
provide end to end solution to Clear wire customers on 4G platform.
• Worked on WiMAX, WiFi and CDMA, EVDO, RF technologies for the new development using Clear
wire and Sprint Nextel infrastructure. Developed document on test details, design steps, run tests,
report execution results and enter/update
• Prepared core IP network elements for WiMAX infrastructure implementation plans for new network
nodes, other network changes, and executed on these plans by working with other engineering groups
and market operation teams
• Establish the data management framework that improves the data quality and standards for both
database structures and the warehouse repository.
• Responsible for all aspects of the test analysis and evaluation of business problems and the
development of solutions to meet requirements.
• Took projects from original concept through final implementation.
• Assignments typically included problem definition, evaluation of requirements, and implementation of
systems and/or process to meet business and user requirements.
• Interfaced with all areas affected by the project including customer, computer services, and client
services.

• Analyzed business and technical processes to formulate and develop new and modified business
information processes and processing systems.
• Represented the business unit to define requirements and business cases for the technology
developments and process improvements.
• Coordinated with business and technology teams, ascertaining business requirements and system
requirements, such as program functions, output requirements, input data acquisition, and system
techniques and controls.
• Enterprise, system and IT component level taking into account current and new requirements,
including those from new or modified Software.
US Tech Solution/ Telenor/ Telcodia, Oslo, Norway 4/10 -7/10
Test Manager/Senior Consultant
• Managed integration and testing of hardware and software to provide end-to-end solution.
• Developed detail project plan for the project that involved third party supplied software/hardware,
systems integration, functional and field testing and launch of product to market level operations by
defining tasks, dependencies, task owner, budget and time.
• Worked on VoIP, TCP/IP and SIP based telecommunication network.
• Worked on process improvements within the program to ensure effective and efficient testing.
• Identified and escalated incomplete testable requirements.
• Created testing plans for new software releases and implement new testing tools, processes and
procedures
• Led complex technical discussion on data integration, design and implementation plan
Infinite Computer Systems
Client: Clear wire Corp., Seattle WA 1/09 – 3/10
Program Manager/Senior Consultant
• Led complex technical discussion to develop tri-mode smart handset device using Android software.
• Establish the data management framework that improves the data quality and standards for both
database structures and the warehouse repository.
• Acted as testing subject matter expert (SME) in test protocol migration applications, testing and data
quality.
• Developed IP based 4G network design for 4G hand held based on open standard documents, using the
concept of ATM, Frame Relay, PPP, Ethernet, Radius, TCP/IP, Routers and Packets and Ethernet
Switches and Operating Systems.
• Maintain certification test equipment and ensure upgrades are applied on time to test product
requirements using the required version of test coverage.

• Used Wireshark analyzer for advance research on messages traces. Analysis of Proper call flow
requests, responses and/or updates using Tracing tools to capture SIP, TCP, UDP and other 4G and
IMS Protocols.
• Develop systems design, architecture and integration of third party supplied hardware and software to
provide end to end solution to Clear wire customers on 4G platform.
• Worked on WiMAX, WiFi and CDMA, EVDO, RF technologies for the new development using Clear
wire and Sprint Nextel infrastructure. Developed document on test details, design steps, run tests,
report execution results and enter/update
• Managed new product lines and provides complete solution to company’s business partners
• Demonstrated complete understanding of business partners’ needs from both functional and systems
perspectives
• Performed and coordinated analysis and design of business systems solutions to cross-functional teams
• Managed IP based Systems integration testing with third party vendor supplied hardware and software
• Standardized testing process ensuring test plan signoff from client
• Managed time and budget, initiate action to identify and resolve problems, and ensure goals are met.
• Engaged in negotiation with third party vendors on hardware and software requirements and cost.
• Developed Project strategy, technical requirements, test matrix, and customer acceptance testing
documents.
• Assessed current QA practices and setup testing process and conducted training for project teams to
institutionalize system integration and testing processes for IT management
Infosys Technologies Ltd. Chicago IL 01/07- 12/08
Test Program Manager
• Managed testing project by test planning, requirement gathering and analyzing, mitigating risks and
setting contingency plan to meet project objectives.
• Effectively managed issues with business partners and programming staff to ensure that data meets
quality standards and is integrated properly to brokerage data warehouse (BDW) and Operation Data
Storage (ODS) tools.
• Supported BI solutions using COGNOS and Informatica by: monitoring and tuning queries and data
loads, addressing user questions concerning data integrity, monitoring performance and
communicating functional and technical issues.
• Performed system design, integration testing, scripts and ETL (Extract, Transfer Load) batch job
execution on UNIX platform.
• Participated in all phases of data warehouse and business intelligence solution design and
development, including requirements gathering, database design, dimensional modeling, and source to
target mapping, ETL development, testing and documentation.
• Managed time and budget, initiate action to identify and resolve problems, and ensure goals are met

• Developed implementation schedule and assist clients with the data warehouse and the creation of
Business Objects reports.
• Managed test and disaster recovery plan and testing
• Supported documentation and processes with turnover to operations
• Demonstrated complete understanding of business partners’ needs from both functional and systems
perspectives
• Performed and coordinated test analysis and design of business systems to cross-functional teams.
• Worked on derivatives, fixed income and global asset management portfolios. .
• Standardized testing process ensuring test plan signoff from client
• Tracked team assignments and proposal progress in a Proposal Development Plan.
• Performed Software Updates, Regression testing, Critical Fix Tool (CFT) testing, Software loading,
back out and Certification testing.
• Performed system design, integration testing, scripts and ETL (Extract, Transfer Load) batch job
execution on UNIX platform
• Engaged in strategy, technical and business requirements, test matrix, and customer acceptance
• Worked with stakeholders properly informed about key activities through project status reports,
regular project meetings or informal email and ensure that the right messages are distributed about the
progress of the project
• Assessed current QA practices and setup testing process and conducted training for project teams to
institutionalize system integration and testing processes for IT management
Alcatel-Lucent Client: Sprint Nextel 02/06 - 12/06
New Product Consultant/Test Manager
• Managed System Integration & Test Life Cycle for new development and legacy systems for
CDMA network.
• Kept stakeholders properly informed about key activities through project status reports, regular project
meetings or informal email and ensure that the right message are distributed about the progress of the
project
• Provided solution by defect analysis, gap analysis and Return On Investment (ROI) for automation
• Designed, built, and maintained data warehousing and reporting infrastructure (requirements, ETLs,
data modeling, OLAP, metrics, reporting etc.).
• Advice on integration points ensuring consistency and efficiency is maintained with the addition of
data sources and queries.
• Addressed and troubleshoot data quality and data integrity issues. Built health checks on the data
pipelines from application instrumentation through to data consumer front-ends.
• Worked with the data infrastructure and engineering teams to ensure that all the required
instrumentation and logging is in place to measure the performance of our devices and success of our
product features.
• Provided decision-support to the business by running queries, building reports and predictive models –
doing whatever it takes.
• Prepared and author network engineering documents to ensure proper equipment installation and
commissioning
• Involved in strategy, technical requirements, test matrix, and customer acceptance documents

• Identified and escalate incomplete requirements that need project management and stakeholder
discussion
• Worked with cross functional teams to communicate the engineering design plan in support of the
deployment of network plans, upgrades and enhancements via conventional protocols, using
established standards.
• Negotiated with third party vendors regarding equipment, software and hardware requirements,
estimated for project cost and prepared proposal.

Apex System 07/04 - 1/06
Test Manager/Lead Consultant
• Managed hardware and software testing by systems integration, test automation.
• Developed test plan strategy, testable and technical requirements, test matrix, and customer acceptance
documents.
• Identified test scenarios and automated test cases using scripts and web tools
• Identified and escalated incomplete testable requirements that need project management and
stakeholder discussion.
• Prepared implementation plans, any changes, and executed on these plans by working with other
engineering groups and market operation teams.
• Prepared and authored engineering documentation to ensure proper equipment installation and
commissioning for commercial operations.
• Performed various Technical Reviews as a key reviewer and provided critical comments.
• Authored various documents (technical requirements, systems strategy, customer acceptance
documents)
• Negotiated with third party vendors regarding equipment, software and hardware requirements,
estimated for project cost and prepared proposal.
• In order to improve the software quality and minimize the defects based on six sigma concepts,
actively participated to define 3rd party software test life cycle process.
• Worked with cross-functional teams to communicate the engineering design plan in support of
upgrades and enhancements.
Motorola Inc. 10/00 - 6/04
Lead Engineer
• Worked as a SME on FCC mandated projects like GPS based E911, Wireless Priority Services (WPS),
PTT (Push To Talk) and Local Number Portability Features by systems design, integration, testing.
• Develop SQL scripts to extract data from large database and perform Data Quality (DQ) checks for
millions of data
• Design testing strategies, test plans, develop test cases and scripts for software unit, integration and
subsystem testing on UNIX platform.
• Supported System Integration & Test Life Cycle as a SME for new development and legacy systems
for commercial, industrial and government service sector.
• Developed test plan, test case and executed test case scenarios. Identified test cases for automation
using scripts and web tools.
• Performed regression and manual testing to meet testable requirements.
• Verified test protocol messages using protocol analyzer and simulator.
• Identified test scenarios and automated test cases using scripts and web tools.
• Performed various Technical Reviews as a key reviewer and provided critical comments.
• Worked with cross-functional teams to communicate the engineering design plan in support of the
development and deployment of network plans, upgrades and enhancements.
• Develops the testing estimates, resources requirements, and ensures the testing effort meets its stated
objectives for the program/delivery area. Resource requirements include staffing, testing
environments, testing data, and supporting tools.

• Responsible for testing performing work in one or more related releases, functions, or projects.
• Ensure adherence to the T&V processes and methodologies to ensure T&V efforts are delivered on
time, within budget, adhere to high quality standards and meet customer expectations.
• Responsible for managing the T&V activities for one or more highly complex program(s) consisting of
multiple projects and streams with focus on the integration and end-to-end testing efforts.
• Developed the program test strategy, supporting business case, quality expectations, and various
testing plans.
• Ensures integration between systems through comprehensive test strategy and adjusts testing plans and
schedules as needed, based on the needs of the business.
• Communicates with business and application development leadership to communicate program test
strategy, direction and changes, and the test readiness of the program releases.
• Responsible for delivering all testing releases contained in the project portfolio on time, within budget
and meeting all testable, functional, systems requirements.
• Responsible for tracking key testing milestones and adjusting testing plans and/or resources to meet
the needs of customers.
Lucent Technologies 05/96 – 10/00
Member of Technical Staff
• Developed test suites for Integration and Feature Testing to meet commitments, and expectations.
• Developed manual, regression test procedures and automated test scripts align with product
requirements on company’s proprietary Executive Environment System (EES) using TCL language.
• Ensure adherence to the T&V processes and methodologies to ensure T&V efforts are delivered on
time, within budget, adhere to high quality standards and meet customer expectations.
• Responsible for managing the T&V activities for one or more highly complex program(s) consisting of
multiple projects and streams with focus on the integration and end-to-end testing efforts.
• Develops the program test strategy, supporting business case, quality expectations, and various testing
plans.
• Ensures integration between systems through comprehensive test strategy and adjusts testing plans and
schedules as needed, based on the needs of the business.
• Communicates with business and application development leadership to communicate program test
strategy, direction and changes, and the test readiness of the program releases.
• Identified test call scenarios for automation and automated test cases using UNIX based systems.
• Executed handover scenarios using RF attenuation, data fill in LAC/RLAC and routing digit analysis
on Nortel MSC
• Provided technical support to national and international customers on Lucent’s 5ESS and 4ESS switch.
• Developed manual test procedures and automated test scripts align with product requirements.
• Coordinated software updates and methods of procedures to enhance switch functionality.
• Diagnosed and troubleshoot defects found in lab and at customer sites.
• Interfaced with the National Engineering and Project teams to support the national deployment
initiatives.

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