1. Curriculum Vitae
Narendra Kumar
+91-9958902942
+91-9411259921
@:- Narendrasinghthakur2@gmail.com
To build a career in financial services which offers scope to utilize my analytical & management ability,
problem resolving and communication skills contributing for growth of the organization by utilizing over 8+
years of my accomplished experience in Operations, F&A, AR & AP.
My professional accomplishment includes: Manager Operations AP/AR, Magicbricks Times of India,
Worked as Super User - Order to Cash, Trade spent Management (AR) for GlaxoSmithKline, Genpact
• Handled several projects as Transition manager onsite, Malaysia & Australia for APAC (2014-2015) &
European country (2013-2014) & successfully transited end to end order to cash process to Genpact
India
• Handled Financial Analysis, Bank Research, Clearance, and MIS Reporting for Royal Bank of Canada
(RBC) & GlaxoSmithKline (GSK)
• Handled a wide array of SOX testing, GIA, PWC & internal audits with external Reporting involving
financial analysis of customer’s accounts, statements, Advances, Receivables, Payables, Reserves &
Accruals
• Proficiency in Systems viz. SAP, CERPS, MS office – Outlook, Excel, PowerPoint & Visio
• Expertise in SAP system, Role mapping & SOD of roles
• Key person for BCP, responsible for Planning, process documentations, mentoring & reporting to VP
• Excellent communication, Proficiency in e-mail writing, issue handling with good analytical bent of
mind, problem solving skills with the ability to work in multi-cultural environment
Times of India (July 15 - Current):- Manager AR/AP (direct reporting to DGM)
Key Responsibilities: - Managing entire Accounts receivable team on pan India level for day to day
operations.
• Managing Order processing, Invoicing & cash application team – Handling team of 3 people
responsible for order processing, Invoicing & cash application
• Managing Verification – Handling team of 4 peoples responsible for verification of orders via soft &
physical verification
• Managing Collections – Handling end to end collection process (team of 2 FTE) to recover debts
from aged customers (30>60>90 days bucket)
• Vendor payment & MIS – Taking care of Vendor payments on weekly basis, reporting part, Bank
recs, collections report, Aged trial balance etc & directly reporting to Business Finance Head
• Operations – Daily operations related task/queries along with formulation of several process linked
polices like sales policy, credit policy, process flows and actively participated in several projects/drives
as stakeholder & chased them till final closures with good outcome
Genpact India (Jan 14- July 15):- Super User Accounts Receivable – O2C (Transition & IC role) –
key responsibilities includes:
• Managed several onsite projects (Malaysia & Australia), handled APAC & Europe (17 countries)
• Managed team of 11 FTE along with all operation related activities & ensured timely delivery of daily
BAU, SLA & TAT and provided continuous support in order to mitigate surprises/challenges & to
streamline the same for a smooth flow of process
• Determining & finalizing SOP & process controls adhering to GSOP & Compliance guidelines
CAREER OBJECTIVE & PROFESSIONAL SUMMARY
ORGANIZATIONAL EXPERIENCE

2. • SAP roles assignment (IDM), role mapping considering SAP SOD
• Asserting process health by identifying potential risk/problem areas & to liaise with the business to
mitigate the same by taking daily calls with clients & by raising remedy tickets
• Daily reporting to Business & management by sharing daily, weekly & monthly reports, trackers with
timely dashboards
• Team’s production tracker & daily quality check to ensure 100% accuracy
• Key contact person for controls, compliance & audit related queries
• Managed entire BCP (Business continuity Plan) process comprise of 100+ users, including preparing
process docs, conducting BCP testing, reporting to Sr. management etc
Genpact India (Jan 12-Jan 14) SME end to end O2C, Trade spent management (deductions & claims)
 Cash Application
• Daily download of cash transaction from bank portal
• Applied cash into customer’s accounts received via FEBAN (bank) & cheques
• Allocation of payments basis to remittance advices
• Posted Cash and Cheques to customer accounts with desired adjustments/deductions
• Supervises and coordinate activities of workers engaged in tracing sources of error and correcting
billing records for GlaxoSmithKline’s customers & trader’s account, processing records for advance or
final billings & Creation of debit & credit documents basis to adjustments
• Confers with subordinates to resolve pproceduralal problems in tracing sources of error
• Preparing customer’s recs & monthly statements
• Preparing Cash forecasting sheet, Sending small AR difference report, Unapplied/unidentified cash
report & communicate the same to clients for corrective steps
• Reviews and corrects customer accounts to determine amounts over or under paid as result of over/
under billing
• Preparing & execution of payment proposal for deductions & claims
 Billing/Invoicing
• Processing of invoices/ credit notes on the system as per daily & periodic request
• Traces source and corrects customer accounts for errors in billing rates, misapplied credits, or
identifying information, such as name and address received from customer
• Confers with employees of other departments to trace payments on bills under investigation by
collection department and to give information pertaining to accuracy of charges on customer's bills
• Processing of DCF (data collection forms) basis to the approver & requester list & posting of entry to
system basis to the Service tax/TDS/CENVAT etc
• Sending invoices and statements and followed up with customer along with Creation of debit / Credit
memo on request
 Credit Management/Controller
• Handled Material Management (MM), Pricing of material, creation of discounts, free goods setup etc

3. • Order Management, unblocking of orders basis to the credit limit & overdue status
• Coordinating & liaising up with clients (GSK) on a daily basis to discuss & reconcile the concerning
issues like order management, credit limit amendments etc
• Notify clients for any dispute/approvals for urgent/Government/Hospitals orders
• Set up customer’s accounts on system via IDM with accordance to Local operating countries/ Local
markets
• Creation of customers in SAP includes General, Sales, company code, finance & banking related
data/information on SAP
• Assigning credit limit as per the risk category assigned
• Conduct credit limit review & assigning new credit limit on adhoc & periodic basis by reviewing credit
rating through credit agencies, sales history & payment trend of the customer
• Affectively dealt with problem accounts by personally calling into meet Payable managers and get to
the root of the problem holding/ preventing payment of outstanding invoices (aged trial Balance ATB
reports) DSO etc
• Sending dunning/reminder letters to customers to reduce the AR due balance
• Managing rebates and collections
 Master Data Management
• Set up & Maintaining Sales & Distribution (SD) master data on the system includes Bank Details
update, Billing Output condition, Shipping output condition, Sales Output condition, Material Listing,
Customer Hierarchy etc
• Handled material management includes Licensing management, Product allocation, customer’s
Material Listing and Exclusion etc
• Maintain Sales & Promo Pack Data, Creating Buying Group for Customer etc
• Initiated new account set up accepted EDI invoicing; maintain EDI and product mapping Data.
 Trade Spent Management (deductions & claims)
• Review of claims & deductions, to validate them as per documents/ evidences provided
• Sending claims/deductions forms to clients for approvals
• Processing of orders & document generation (credit & debit) into system for trade related activities as
claims & deductions
• Raise adjustments as per customer deductions, settlement discounts & trade agreements
• Reconciliation of customer’s basis to processed claims v/s deductions availed from customers
• Processing of refunds via executing payment run on SAP, Uploading/pushing payments files to Bank
portal for final exaction of payments to vendors/customer’s accounts
• Providing remittance advices to customers/business on periodic intervals
IGate Patni Global Solutions (Royal bank of Canada) (Jun 08 to Dec 12):- Sr. Process Associate
Key Responsibilities:
 Billing & Master Data Management
• Worked as Subject Matter Expert and handled Customer billing & Master Data management
• Quality auditor for handling business operations Accounts for RBC (Royal Bank of Canada)

4. • Interacting with the clients for resolving their grievances regarding Claims & deductions in accordance
to clients of Royal Bank of Canada
• Preparing the complete Data Analysis regarding daily inflow, SLA, TAT, MIS etc
• Maintenance of monthly Dash Boards
• Daily QC for team’s production and preparing Quality Report
 Financial Analyst
• Posting of invoices, Credit notes & printing of invoice via system.
• Sending query to the branches of Royal bank of Canada for any outstanding Fund
• Investigating items which are outstanding in customer ledger & process debit & credit to clear the
accounts
• Reporting EFO (Enterprise financial Operations) for any unresolved outstanding fund
 Initiated & owned a project to collect debt from 1095+ days of aged debtors (supposed to be write
off as bed debts) & successfully recovered 44.8 lacs (28%) of total aged debts.
 Successful transition of end to end AR process from Australia & Malaysia (GSK) to Genpact India
 Rewarded 2 times with Star award (client recognition GSK) for efficient delivery of services with
100% client satisfaction (2014 & 2015)
 Received Client Bronze award in Q1 in several occasions for outstanding performance in the process
& in Q4 2012, Q4 2013, Q1 & Q4 2014 for successful completion of assigned tasks
 Consistently achieving exceeding targets and delivering accuracy above SLA
 Training to the number of new resources
 Introduced several lean ideas & GB projects for Process Improvements
 Certification in IFRS (International Financial Reporting Standard) Sep, 2013 Association of
Chartered Certified Accountants
 Master of Business Administration (Finance & IT), 2006–08 - IIMT Management College, Noida
 Graduation in Commerce, 2003-06 - Meerut College, Meerut.
 Senior Secondary, 2003 - Meerut Public School, Meerut.
 Higher Secondary, 2001 - Meerut Public School, Meerut.
Date of Birth : 18th
December 1985
Marital Status : Married
Father’s Name : Sh. Laxman Prasad
Address : F1149, Gaur city, Greater Noida West - 201301
Languages Known : English, Hindi
Field of Interest : Interacting with people, public speaking, Presentation, Enhancing knowledge by
reading books and Surfing/exploring new stuff on web.
Declaration:- I hereby declare that all the above statements are correct, if any information is found
wrong my candidature can be cancelled at any time.
Date:
Place: (Narendra Kumar)
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AWARDS AND ACHIEVEMENTS
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