The biggest task arises when it comes to handle customer calls in bulk. That's why businesses need to integrate IVR solutions which will automate the calling process and make agents' life hassle-free.
2. "Excellent customer service is the
lifeblood of any organization."
In order to run the business for a
long-term, you need to understand
what customers needs and what are
their pain points.
In fact, 58% of consumers are willing
to spend more on companies that
provide excellent customer service.
3. However, the biggest hurdle that
comes while handling customer
service department is high call
volume.
To make sure, businesses can easily
handle customer calls, having a
reliable IVR is a smart choice.
4. IVR (Interactive Voice Response)
is an automated telephony system
that interacts with callers, gathers
information and routs calls to
appropriate department.
Take a look at some factors that
tell why smart IVR an important
part of any business:
5. 1. FCR (First Call Resolution)
To make sure customer query is
resolved at the earliest, implement
IVR system as soon as possible.
You should design your IVR flow in a
manner that minimizes customer
wait time with a quick resolution.
6. 2. 24*7 Customer Support
The primary goal of IVR is to ensure
that customers queries are resolved
even if human agents are not
available.
Smart IVR enables customers to
handle their simple queries over the
phone. Calls are immediately
transferred only when the caller is
unable to find the information they
require.
7. 3. Handle High Call Volume
A smart IVR system streamlines the
workflow even if call center doesn’t
have much resources to handle
calls.
It reduces the call waiting time to a
great extent by enabling self-service
options so that customers can
resolve their own queries easily.
8. 4. Automation of Operations
IVR automates the calling process
and make agents available to handle
complex calls.
This factor increases the agent
productivity and improves customer
satisfaction and customer support.
9. Are you running a call center?
And, getting trouble while handling more number of
calls?
If yes, then contact CallCenterHosting for IVR
services.
Know More
10. CallCenterHosting (CCH) is a leading and globally recognized provider of
call center solutions.
We offer a complete software-based call center setup for start-ups, SMBs,
and enterprise, which includes outbound & inbound call
center solutions, call center dialers such as- auto dialer, predictive dialer,
robo dialer, power dialer, and progressive dialer.
For more information, call us at +1-800-346-4974
IVR services,
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12. Refernces
Why do Businesses need Smart IVR System in the Customer Service Department
- WeSRCH
Why Hosted IVR is Helping Businesses Today?
- CallCenterHosting
