Presentation slides from the National Volunteering Forum, 19 January 2017

1. NATIONAL VOLUNTEERING
FORUM
VOLUNTEERING IN THE PUBLIC
SECTOR: WHAT CAN CHARITIES
LEARN
19 JANUARY 2017
#volforum
@NCVOvolunteers

2. WELCOME
#volforum

3. VOLUNTEERING IN PUBLIC
SERVICES: THE ROAD AHEAD
KARL WILDING
DIRECTOR OF PUBLIC POLICY & VOLUNTEERING
NCVO
#volforum
@karlwilding

4. Social action and local government:
The Cities of Service UK experience
Brian Bracher
Chief Service Officer
Portsmouth City Council
National Volunteering Forum
Thursday 19th January 2017

5. Cities of Service - where did it start?

6. LEADERSHIP
SOCIAL ACTION
TO ADDRESS CITY
NEEDS
FOCUS
ON IMPACT
CITIES OF SERVICE: FOUR DEFINING CHARACTERISTICS
SUITABLE
VOLUNTEER ACTIVITIES

7. 10,000VOLUNTEERS MOBILISED
18,500
PEOPLE DIRECTLY BENEFITED
4,000 BAGS OF LITTER CLEARED IN
BARNSLEY
CITIES OF SERVICE UK HAS ACHIEVED REACH & IMPACT
64 DISADVANTAGED PORTSMOUTH
PUPILS LIFTED GCSE RESULTS ABOVE
COHORT & AREA AVERAGE
138 PEOPLE IN TELFORD
GROWING FOOD FOR OTHERS
55 OLDER PEOPLE IN
SWINDON BEFRIENDED,
AND LESS ISOLATED
23,000 PARCELS OF FRESH FOOD FOR
PLYMOUTH’S FAMILIES IN NEED
OVER 125 BRISTOL CHILDREN LIFTED
READING AGE BY 6 MONTHS
55 LOOKED AFTER
CHILDREN IN KIRKLEES
TAKING PART IN SOCIAL
ACTIVITIES

8. “We’re getting our power back. I think, for a long time, people have
been frightened or apathetic of doing things, because they think
they’re going to get knocked back.”
Telford & Wrekin Resident
“It’s about understanding what [communities] think is important,
and building bottom up approaches with them. This will inform
place based work that we do in future - this is a recent
development.”
Director of Public Health, Portsmouth City Council
CITIES OF SERVICE UK HAS TRANSFORMED RESIDENT AND
COUNCIL RELATIONSHIPS

9. CITIES OF SERVICE UK : ADVICE FOR OTHERS
PICK PARTNERS TO
AMPLIFY REACH
AND IMPACT
REVIEW, ADAPT AND
MAKE USE OF
FEEDBACK
MAKE USE OF
THE NETWORK
LEVERAGE
THE BRAND

10. Any Questions
Brian Bracher
Brian.bracher@portsmouthcc.gov.uk
Mobile 07943 095654

11. FULL TIME VOLUNTEERING
AND THE POTENTIAL FOR
PUBLIC SERVICES
JAMES PROBERT
DIRECTOR OF IMPACT AND STRATEGY
CITY YEAR UK
#volforum

12. MANAGING CHANGE:
INNOVATIVE ADAPTATIONS
TO MEET AN INVISIBLE NEED
BRYAN ROSSI-ANDERSON
AREA MANAGER, SOUTH CENTRAL
BEANSTALK
#volforum

13. Managing Change:
Innovative Adaptations
to Meet an Invisible Need

16. Working with Virtual Heads & LACES
• Introduced a special service
for Looked After Children,
designed to address their
particular educational and
emotional needs, and
delivered by specially-trained
volunteers.
• Provide the logistics of
recruiting/identifying, training
and DBS checking
appropriate reading helpers
was achieved with planning
and timely action
• We do not only support
children in school settings,
primary and one secondary,
but also work in some foster
carers homes.
• Each child’s ability,
confidence, and enjoyment
of reading recorded by their
reading helper, using our
Reading Record System

17. Evaluation
• In the NW we provided 4,550
one-to-one reading support
sessions
• Worked with 65 struggling
Looked After Children
• Each receiving at least 35
hours of literacy support
each
• Two 30-minute reading
sessions per week for a full
academic year
• Improve children’s
confidence and self-esteem,
sociability and
communication skills.
• At least 75% of children
have progressed by at least
one level and will show
increased self-confidence
and enjoyment of reading, as
compared to their level at the
beginning, recorded by the
Reading Record system

18. Impact Report
Reading Records
• 76% were aware of the
Reading Records being used
in their school
• 93% agreed it was important to
be able to prove the impact of
interventions
• 83% agreed the Reading
Records were a good way of
measuring impact and
capturing the progress the
children are making
Beanstalk’s Impact
• 82% said our service helped
their school achieve its literacy
outcomes (81% in 2015)
• 96% said reading helpers
helped children to increase
their confidence (97% in 2015)
• 94% said reading helpers
helped improve their attitude to
reading (94% in 2015)
• 95% said reading helpers
helped children to increase
their enjoyment in reading
(94% in 2015)

19. “I used to not like reading much but now
I like it. I read an article in a newspaper
about Lamborghini sports cars – I never
thought I could read a newspaper! I read
in bed now as well. Reading is an
adventure – we make funny voices and
act out the story. I also like playing
games with Anne and we have a laugh”.

20. “Beanstalk is about getting that special
magic back into reading, encouraging
children to read for enjoyment and
relaxation. There is a unique bond between
the reading helper and the child where they
spend quality time talking and playing
games to enrich children’s everyday
language.”
- Mrs E Bourdillon, SENCO, Brunswick
House Primary School

23. PANEL DISCUSSION
Karl Wilding, Director of Public Policy & Volunteering
NCVO
Brian Bracher, Chief Service Officer, Social Action Team
and Portsmouth Together Partnership Coordinator
Portsmouth City Council
James Probert, Director of Impact and Strategy,
City Year UK
Bryan Rossi-Anderson, Area Manager South Central,
Beanstalk
Chaired by Jarina Choudhury, Volunteering Development Consultancy Officer
NCVO

24. LUNCH AND NETWORKING
Tell us what you’re talking about
@NCVOvolunteers #volforum

25. ROUNDTABLE DISCUSSIONS
• What you think are your key challenges and
opportunities in relation to a public sector service
or body your organisation is working with or
interested in working with?
• what we can we learn about managing change in
volunteering?
• What opportunities are emerging for new
partnerships to support volunteering across
sectors?
• What examples do you have or have seen of good
practice in this area?

26. Citizens in Policing
Overview

27. • Sir Robert Peel – Principles of Policing said:
Police, at all times, should maintain a relationship with the public that gives
reality to the historic tradition that the police are the public and the public
are the police; the police being only members of the public who are paid to
give full-time attention to duties which are incumbent on every citizen in the
interests of community welfare and existence.
• National Vision: Connecting communities to policing and policing to
communities
• GMP Vision: Engaging and involving the community in the support of policing
working together to find solutions to reduce demand, enhance service delivery
and keep communities safe.
.
Why?

28. Why?
Purpose:
The Citizens in Policing programme enables the Force to strengthen existing
relationships with the communities of Greater Manchester, and seeks to provide
opportunities for community involvement in policing. By harnessing the energies
of local communities to work together with the Force supports us in continuing to
reduce demand, keep people safe, enhance service delivery, and increases trust
and confidence in the police service.
Through the Citizens in Policing programme we will provide opportunities to the
citizens of Greater Manchester, who have the enthusiasm and skills, to support
Greater Manchester Police in making communities safe and help us to improve
links with the community.
.

29. 29
Citizens in Policing
Directed, trained
and supported by
the Force
Special Constabulary
Police Support
Volunteers
Volunteer Police
Cadets
Engaged with &
Supported to some
extent by the Force
NH&HW
Crimestoppers
Chaplains
Pastors/Angels
Street patrols
Speedwatch
Faith Groups
Other ‘watch’ groups
Victim Support
Hold police to
account or assist in
design of services
Independent Advisory
Groups
Custody Visitors
Criminal Justice
Agencies
Appropriate Adults
Nearly 35,000 Citizens in Policing nationally support the
police directly plus active citizens indirectly

30. GMP Police Family
Community
Citizens in Policing:
Special Constabulary
Police Support
Volunteers
Volunteer Police
Cadets
Police Staff
Police
Community
Support Officers
Police
Officers

31. Citizens in Policing Contribution
•Perform a variety of roles
•Bring additional / specialist skills
•Generate ideas/consultation
•Free up officers/staff
Support within
Force
•Spread the word about policing
•Positive reinforcement of policing
•Minority groups targeted/engaged
•Development of skills (for future employability)
Support within
Communities
•Help improve public trust and confidence
•Help reduce demand > make neighbourhoods safer
•Enhance service delivery
•Build/Strengthen partnerships with communities
Strategic Support
for Police
Objectives

32. What is a Special Constable?
• A volunteer Constable
• The same powers as a regular PC
• The same uniform as a regular PC
• The same equipment as a regular PC

33. What do Specials do?
• Work alongside Regular Officers
• Special events
• Local operations (traffic, drug warrants,
ASB)
• General high visibility patrols
• Minimum 16 hours per month
• Expenses
• Required to attend court

34. Regulations & Standards
• Specials are subject to the same Discipline
Regulations & Standards of Professional
Behaviour as their Regular Colleagues
• Adhere to the Code of Ethics
• Starting at application stage, attitude and
behaviour needs to be of the highest
standard
• Social Media
• Press
• Public Image

35. Case Study
Special Constable
Special Sergeant Sophie Rahman

36. What is a Police Support
Volunteer?
• Enhance and support service delivery
• Help reduce demand
• Involved in a number of areas:
• Local Policing Teams
• Public Protection Investigation Unit
• Safe Haven
• Volunteer Police Cadet Team Leaders
• Do not have “powers” but wear a uniform
• No minimum hours requested
• Can volunteer from 16 years of age

37. Case Study
Public Protection Investigative Unit
Volunteer It’s been so refreshing having
Emma work with us. She has
been so positive and enthusiastic
which is quite contagious to other
staff members. She is always
willing to take on work, be it
shredding, filing, answering the
phone or even making drinks for
everyone – which sounds really
“below” her, but in fact it’s a great
morale boost in an office where
brews are forgotten about. I do
absolutely consider her to be part
of the team
DI Teresa Lam
I joined GMP in November
2015; when I saw the role
advertised it sounded perfect
for me! I have a keen
interest in offender behaviour,
criminal investigations and
the police force, so for me I
wanted to offer my
support and help out wherever
possible. It also provided
me with the experience I
wanted to gain within a police
environment for my future
career.
Emma Sharrack

38. Volunteer Police Cadets
The National VPC is the NPCC supported framework for
Volunteer Police Cadet programmes across the UK, all of whom
share common Aims and Principles.
Aims of the VPC:
Promote a practical understanding of policing amongst
all young people
Encourage the spirit of adventure and good citizenship
Support local policing priorities through volunteering
and give young people a chance to be heard
Inspire young people to participate positively in their
communities

39. Volunteer Police Cadets
Principles of the VPC:
Each cadet unit should include:
Members aged 13-18
25% of cadets from a ‘vulnerable’ background
Cadets attend Cadet group once a week
Cadets to volunteer 3 hours a month – assisting
in community and crime prevention measures
Cadets that represent the diversity of their service
area

40. It is a partnership benefitting employers, their staff and the
police service by releasing Special Constables and Police
Support Volunteers to volunteer in the communities they serve.
Organisations can promote Employer Supported Policing by
actively encouraging their staff to volunteer as a Special
Constable or Police Support Volunteer.
https://www.youtube.com/watch?v=ZCgroJDU8iQ

41. 2016 Return on Investment
• Special Constables gave 228,096 volunteer hours of Policing (equivalent to 110
additional full time police officers)
• Police Support Volunteers gave 8654 volunteer hours
• Volunteer Police Cadets volunteered around 18,000 hours
However; it's not just about the hours – it's about that connection of
policing to communities and communities to policing - all working
together to reduce demand, enhance service delivery and make
neighbourhoods a safer place to live, work and study in.
By empowering our Citizens in Policing via their voluntary roles
they will help us to achieve the above.

42. GMP’s Citizens in Policing

43. Volunteering in the
Fire and Rescue
Service
Phil Lancaster
Volunteering Lead for Chief Fire Officers
Association (CFOA)
Dave Turton
Head of Community Safety, Cleveland Fire
Brigade

44. The Fire and Rescue Service
• 50 Fire and Rescue Services in England and Wales
• Scottish Fire Service
• Fire Service Northern Ireland
• The Fire and Rescue Services
Act 2004
• CFOA

45. • Prevention
• Protection
• Response

46. Where does Volunteering come in?

47. Various Governance Models
Internal Schemes
• Unincorporated Associations
• Charitable Trusts
• Charitable Companies
External Schemes

48. What do FRS Volunteers actually do?
• Home Visits
• Road Safety
• Youth Engagement Work
• Post Fire Support
• Business Safety
• Joint Police and Fire Volunteers

49. What can Volunteers Do?
• Anything and Everything!!!
• But its got to benefit the Volunteer, the
service and the community

50. Thank You
Phil Lancaster Volunteering Lead for Chief Fire Officers Association (CFOA)
Dave Turton Head of Community Safety, Cleveland Fire Brigade

51. “NCVO – National Volunteering Forum
Volunteering in the public sector – what can charities
learn
Thursday 19th January 2017
Alyson McGregor
Director
Altogether Better

52. W
•NHS National network organisation
• Our team- we are a diverse team of experienced,
clinicians, OD & system designers, academics and
people with experience of working with over 24,000
citizens who gift their time (health champions)
•Working together we have developed an award
winning, evidenced based approach
•Using theoretical models of organisational
development and evidenced based practice we
have prototyped and scaled a radical system
intervention which offers a new model of care
•Working in Primary Care, Acute (A&E) , Mental
Health settings
• Working to develop both vertical (Paediatrics) and
horizontal integration (Care homes)
Who we
are………
About
Altogether
Better

53. Why
change?
• NHS facing unprecedented challenge
• NHS set up to treat infectious disease –
organised around a ‘medical model’
• Nature of disease has changed
• New demands –supporting people to adapt
and cope with long term conditions,
loneliness, isolation, anxiety …..old age
• Primary care no longer sustainable – NHS
and social care under pressure
• NHS 5YFV: “more engaged relationship with
patients, carers and citizens”
• Clinicians driven by desire for the best
consultation
• Need for a new social model of health
Why
Change?

54. “ It’s a rotating door - they just come back
again. Patients need people not pills ”
Dr Niall McCloud, GP Exeter
• 10-15% Minor ailments – pill, sore throat, headache
pharmacist /wise granny
• 10-15% depressed, anxious, stress, fatigue. Need a job, some
friends, a loving partner- NOT antidepressants or counselling
• 10% obesity & lifestyle related – type 2 diabetes,
hypertension, heart disease . Need to lose 4 stone, move
about more, eat fresh food. NOT BP tablets
• 5% Lonely and we are the only social contact
• 5-10% just getting old! lots of problems – no cure
“Estimate that 40- 55% of patients I see every week could be
better supported by someone else – they don’t need to see
someone with 5 degrees”

55. For people with LTCs

56. A new mind set
“Health is the ability to adapt and self manage in the face of social,
physical, and emotional challenges (Huber, 2011)
• Systems organise around a purpose
• To change a system we need to agree a
new purpose- often best to formulate
the new purpose as a question
How do we support people to adapt and change
in the face of social, physical and emotional
challenges?

57. • 90 GP Practices in 18 CCG areas
• Stumbled across a new model for general
practice: ‘Collaborative Practice’ which is
designed to meet these challenges
• Citizens/patients play a pivotal role in
meeting this challenge
• If we want to change the conversation we
need to change whose in it- and we need
to do it together
• Amazing response from the system
nationally
What we did in Primary Care
Evolving a new model of Collaborative Practice

58. What happens?
Over 55 champions delivering
15 weekly offers/activities….. 63
types offers
”the great story is that lives
are transformed. We reach
hundreds and hundreds of
people every week. People
are no longer isolated; they
have made new friendships
and use services
differently”
Linda Belderson
GP Robin Lane

59. 216 ‘types’ of activities…and counting
• Community Choir
• Ukulele group
• Poetry & a pint
• Glass painting
• Dancing…belly, ballroom, circle!
• Film matinees
• Improving the consultation
• Signposting
• Conversation club
• Increasing screening uptake
• Quilt making & cross stich
• Singing for the brain for people
with dementia
• Flu clinic
• Christmas lunch !!

60. WHAT REALLY HAPPENS?
WE SEE TRANSFORMATIONAL CHANGE - CHANGE FROM
THE INSIDE OUT
Changing the members of the family TRANSFORMS the
family
• it changes the very nature of who the family are-
• it changes what the family does
• It changes what the family knows
• It changes what we notice and how we see the world
• It changes ‘who’ the family know & spend time with
• It changes how the family behaves and the language we use

61. • Staff morale improves &
workload shifts
• People come out of silos and
organise around purpose
• The practice can offer
alternatives
• Practice list size increases
• Clinical consultations go down
• Receptionists take leadership
role
• It becomes embedded and is
sustained without ongoing
funding
It works…for staff
“Whooooooooo
hoooo….. This is the
bestest workplace in
the world and proud to
be part of it…such a
good team.” (Primary
Care Nurse, Gateshead)”

62. • Better health outcomes
• Patients are supported to live well with LTCs
• Patients better understand how to use services
• Growing community cohesion
• 94% increased levels of confidence & well-being
• 94% acquired new knowledge related to health and
well-being
• 99% increased involvement in social activities and
social groups
“It really helped me get back on track…it was about isolated and lonely
people…and I was one of them , basically left to rot . When you invited me
that day, it saved my life.”
It works…for people

63. • Stronger link between practice and community
• “We’re a community centred practice now” Practice Nurse,
Newcastle
• The practice evolves new ways of doing things
• The recognition of the resource and resourcefulness and
generosity of citizens who use their services leads to the
possibility of changing the way that they provide services
• Amplifies and connects voluntary and community
organisations to practice
• Practices describe this as simply become ‘how we do
things round here’
When it works the practice evolves

64. What Altogether Better Learned
Quantitative evaluation: Over 500 champions & over 100
practice staff
Qualitative evaluation:142 depth interviews, Discourse
analysis
Altogether Better : Working Together to Create Healthier People
and Communities: Bringing citizens and services together in new
conversations’.
Available shortly at www.altogetherbetter.org.uk/publications
Key Lessons
• Complexity – paradigm shift in the way
we work as facilitators of change
• Developed a useful framework for
evidencing individual mental wellbeing
connecting 216 champion activities to
the 5ways to wellbeing
• Challenge of working in liminal space

65. PHCs: balanced between two world
views
• Roles, qualifications, titles
• Fixed and legitimised
identities
• Processes & structured
interaction
• Protocols and pathways
• Fixed definitions
• Data
• Hierarchy, authority
• Monetary economy, fixed
ideas of currencies and
exchange
• Planned order
• People with myriad and
unique skills, interests,
values, beliefs, needs
• Multiple and fluid
identities
• Human interaction
• Flexibility, improvisation
• Stories
• Relationships
• Non-monetary, fluid
ideas of exchange and
reward
• Emergent order
The ‘Life world’ Formal Systems/Institutions
Practice
Health
Champions
Reproduced with permission of Linguistic Landscapes Ltd. 2015

66. This is………..
• gentle & subversive OD which transforms general
practice
• modelling a 3rd way of working
• changing the ‘practice team /family’ and becomes ‘
simply how we do things round here’
• work that amplifies and connects existing offers- linking
into the existing social prescribing programmes & offers
from the 3rd sector
• sustainable ….without continual funding

67. Your questionsThis is meaningful and fun…..

68. Why it works?
• We change the conversation by changing who is in it
• We work on the things that matter
• We follow the energy in the room
• We focus on what works
• Everyone matters
• We work alongside people
• Everyone brings unique offers & insights
• We don’t walk in other peoples shoes- we ask them to join us
• We do things with people …not to or for people
• We create the conditions – invisible glue
• Relationships matter
• We don’t ask what's wrong. We ask what's possible?
• It is meaningful and fun!

69. Phil's Story
A story of the first day in the department

70. Innovating for Improvement
© Altogether Better 2017
The Innovating for Improvement programme aims to improve
health care delivery and/or the way people manage their own
health care by testing and developing innovative ideas and
approaches and putting them into practice.
Our award will help us develop our model in care home settings.
Why care homes & general practice?
• Working harder is not the answer
• Working together to understand ‘the whole’
• How can we make it better for everyone

71. Innovating for Improvement
© Altogether Better 2017
We might see a future where:
• Older people live better lives
for longer remaining part of the
community involved in a
plethora of activities
• Staff feel less pressure and
work is meaningful and fun
• Care providers see a
sustainable business model
• CQC ratings improve
• An extended care team is
created
• Care improves
…where anything is possible!!

72. hat to us altogetherbetter.org.uk
ttp://twitter.com/altogetherbeter

73. NCVO champions the voluntary sector and
volunteer movement to create a better society.
We connect, represent and support over 11,500
voluntary sector member organisations, from the
smallest community groups to the largest
charities.
This helps our members and their millions of
volunteers make the biggest difference to the
causes they believe in.
• Search for NCVO membership
• Visit www.ncvo.org.uk/join
• Email membership@ncvo.org.uk
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