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National Volunteering Forum: Engaging volunteers and paid staff

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Slides from NCVO's National Volunteering Forum held on 8 December 2020

Publicada em: Governo e ONGs
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National Volunteering Forum: Engaging volunteers and paid staff

  1. 1. NATIONAL VOLUNTEERING FORUM: ENGAGING VOLUNTEERS AND PAID STAFF 8 December 9.30am-1.30pm @NCVOvolunteers @AVMtweets #VolForum
  2. 2. WELCOME! @NCVOvolunteers @AVMtweets #VolForum
  3. 3. Time Item 10.10 • A view from the sector. Karl Wilding, Chief Executive, NCVO • Trades Union Congress. Kamaljeet Gill, Policy Officer, Organisation Services and Skills • Developing shared principles. Catherine Goodall, Senior Policy Officer, NCVO • NHS Volunteer Responders. Rebecca Kennelly, Director of Volunteering, Royal Voluntary Service 10.55 • Break (10 mins) 11.05 • Journey Makers. Lisa Laidlaw, Delivery Leader, VCSEP Programme • Northumberland National Park. Dave Richardson, Volunteer and Apprenticeships Development Officer • Redbridge Local Authority. Edith Galliers, Head of Policy, Equalities and Communities, Policy, Performance and Equalities Team • Zoological Society of London. Rhiannon Green, Volunteer Manager 11.50 • Breakout discussion groups and feedback 12.40 • Future plans from afar. Rob Jackson, Rob Jackson Consulting • The role of volunteer leaders. Shaun Delaney, Director, AVM • Summary and next steps. Sarah Vibert, Director of Public Policy and Volunteering, NCVO
  4. 4. NATIONAL VOLUNTEERING FORUM Understanding our context • Karl Wilding - A view from the sector • Kamaljeet Gill – Trades Union Congress • Catherine Goodall – Developing shared principles • Rebecca Kennelly – NHS Volunteer Responders SESSION 1
  5. 5. KARL WILDING CHIEF EXECUTIVE NATIONAL COUNCIL FOR VOLUNTARY ORGANISATIONS @NCVOvolunteers @AVMtweets #VolForum
  6. 6. KAMALJEET GILL POLICY OFFICER, ORGANISATION SERVICES AND SKILLS TRADES UNION CONGRESS @NCVOvolunteers @AVMtweets #VolForum
  7. 7. CATHERINE GOODALL SENIOR POLICY OFFICER NCVO @NCVOvolunteers @AVMtweets #VolForum
  8. 8. INTRODUCTION AND BACKGROUND • Background and history to this work • The original charter, and why we want to update it • The aims and aspirations for this work • The key challenges we face • Our next steps and future plans
  9. 9. THE 2009 CHARTER The Charter: • set out a shared understanding of the roles of volunteers and paid staff • recognised that on the whole volunteers and paid staff have good relationships • set out 10 principles to support organisations to build and maintain relationships
  10. 10. KEY CHANGES SINCE CHARTER: • Context – changes to the sector since 2009. Our world looks quite different now, but underlying principles remain relevant • Volunteering – our knowledge and evidence of good volunteering experiences has continue to develop • Framing – we want to reflect the variety and diversity in our sector.
  11. 11. UPDATED PRINCIPLES • Aims – develop high level principles on building and maintaining relationships between volunteers and paid staff • Audience: • leaders of organisations involving volunteers • volunteer managers • union representatives • community or service user representatives • Timescale – working towards publishing principles early 2021.
  12. 12. UPDATED PRINCIPLES - Built upon wealth of knowledge, experience and good practice within NCVO and TUC, our memberships and networks - Aligned with and in support of existing good practice, guidance and local/regional/national agreements - Not a set of commandments – these should be principles organisations value and want to use
  13. 13. KEY CHALLENGES
  14. 14. KEY CHALLENGES • How organisations make decisions over paid and volunteer roles • How organisations support paid staff and volunteers to operate well together • Creating and maintaining good volunteer and employee experiences • Ensuring citizens, communities and people who use services are engaged and represented
  15. 15. COMMON ISSUES ACROSS THE SECTOR These principles need to address common issues: • The characteristics of roles, the similarities and differences • The history, context and activities of an organisation • Ensuring volunteering is a free choice and avoiding obligation • The impact of covid
  16. 16. NEXT STEPS • We will continue to work closely withTUC in developing, refining and testing the principles. • We are aiming to agree and publish a set of principles in early 2021. • The communication and dissemination of these principles will be crucial.
  17. 17. NEXT STEPS • Let us know if you have examples or experiences which can inform this work. • A huge thank you to all of the individuals and organisations who have already given their time, expertise and insight to us so far.
  18. 18. Do get in touch – Catherine.goodall@ncvo.org.uk
  19. 19. REBECCA KENNELLY, DIRECTOR OF VOLUNTEERING FOR ROYAL VOLUNTARY SERVICE LEARNING FROM ROYAL VOLUNTARY SERVICE
  20. 20. “As a nation we require voluntary service today as much as we have ever done in the past. It is a proud expression of individual duty.” Lady Reading, Founder of Women’s Voluntary Services Royal Voluntary Service History – supporting the nation since 1938 Royal Voluntary Service was formed in 1938 by Stella, Lady Reading as Women’s Voluntary Services, to help communities prepare for the hardships of war. Since then the charity has inspired more than three million ordinary women and men to give their time to help address whatever needs were most apparent in their communities. Today, we remain one of the largest volunteering charities in Britain giving support to the people that need it in our hospitals and communities. WRVSA&HC/WRVS/HQ/P/IWM/HU767 © Unknown
  21. 21. Staff who are leading with underpinning volunteer support Commissioned Contracts Retail Shops, Cafe Volunteers leading who are supported and enabled by Staff. Volunteer Led Retail Trollies and Tea bars Staff and Volunteers – Decisions about paid roles and volunteer roles Establishes staff roles and structures Established Delivery model The Reasonable test
  22. 22. Our belief that everyone has a talent to share and our focus on the benefits of volunteering We trust our volunteers Engaging people of all ages from a diverse range of backgrounds Normalising a culture of volunteering and getting positive messages about volunteering to people – on and off line MAKING IT EASIER FOR PEOPLE TO GET INVOLVED
  23. 23. NHS VOLUNTEER RESPONDERS MICRO VOLUNTEERING
  24. 24. How it works
  25. 25. Support our volunteers and staff with good training Our unique philosophy of voluntary service which every staff member is trained in Clear boundaries Clear volunteer and staff agreement Clear problem solving procedure Normalising a culture of volunteering for staff Volunteers in all teams Staff encouraged to volunteer Positive relations between staff and volunteers
  26. 26. Any questions?
  27. 27. Q&A @NCVOvolunteers @AVMtweets #VolForum
  28. 28. BREAK @NCVOvolunteers @AVMtweets #VolForum
  29. 29. NATIONAL VOLUNTEERING FORUM Case studies • Lisa Laidlaw – Journey Makers • Dave Richardson – Northumberland National Park • Edith Galliers – Redbridge Local Authority • Rhiannon Green – Zoological Society of London SESSION 2
  30. 30. Department for Transport The successes of Journey Makers
  31. 31. Jasmine had experienced mental health difficulties and homelessness. She began volunteering in September in Surbiton. Despite a 5am start, Jasmine has given 70 hours over 5 weeks. Jasmine is very popular with commuters, and has used her life experience to excel.
  32. 32. “The volunteers’ roles are so important in these strange times. Their help is key and really important for the passengers…” Station Manager “I’m loving it. It is making me feel really valuable and I’m enjoying the interaction with the public, who have been great!...” Journey Maker The Lord Mayor visited the station to thank volunteers personally.
  33. 33. Ray is a Journey Maker in Hull. He has helped commuters in reminding them to wear masks. Ray has given out masks too, including to some local people who are housing insecure. Ray highly recommends Journey Makers, and will go on to volunteer elsewhere.
  34. 34. DAVE RICHARDSON VOLUNTEER AND APPRENTICESHIPS DEVELOPMENT OFFICER NORTHUMBERLAND NATIONAL PARK @NCVOvolunteers @AVMtweets #VolForum
  35. 35. EDITH GALLIERS HEAD OF POLICY, EQUALITIES AND COMMUNITIES REDBRIDGE LOCAL AUTHORITY @NCVOvolunteers @AVMtweets #VolForum
  36. 36. ZSL VOLUNTEERING – SHIFTING SANDS AND OPERATING MODELS ZSL VOLUNTEER MANAGER – RHIANNON GREEN
  37. 37. VOLUNTEER MANAGEMENT AT ZSL “Volunteering” at ZSL in existence since late 1970’s 1982- 85 formal volunteering recognised at the Zoos 2018 - ZSL volunteering review identified “a lack of strategic thinking over the use of volunteers within ZSL as a whole” 2019 - first ZSL Volunteer Manager position created unifying formal volunteer management resource within HR 2020 - line management of visitor facing volunteering devolved to operational teams Head of HR, OD and Volunteering Volunteer Coordinator (London sites) London sites Volunteer Supervisors Volunteer Coordinator (Whipsnade Zoo) WZ Volunteer Supervisors Volunteering Manager
  38. 38. PAID VS. VOLUNTARY ROLES Principle of choice and mutuality central to ZSL’s definition of volunteering: Volunteers give their time to ZSL because they want to and are not under an obligation to work, as they would be if they were an employee. Volunteering is about mutual agreement rather than contractual obligation to work. Is the definition of “core” tasks still useful to distinguish between paid and voluntary roles? Nuanced consideration to resourcing tasks: Level of responsibility Business criticality Level of specialism Timeframe All set within organisational context, precedent and appetite/need for change
  39. 39. EXAMPLE 1: CARNABY POP-UP RESOURCING
  40. 40. EXAMPLE 2: INVOLVING VOLUNTEERS IN THE GREAT WHIPSNADE RAILWAY OPERATIONS
  41. 41. WE DON’T MAKE THESE DECISIONS LIGHTLY • Methodical, considered approach • Benchmarking and sector insights invaluable • Consult relevant teams and individuals • Decisions made alongside wider HR to understand full picture, who in turn work with our recognised trade unions • Review and reflection
  42. 42. THANK YOU FOR LISTENING... Find out more about ZSL: www.zsl.org @OfficialZSL Contact me: rhiannon.green@zsl.or g
  43. 43. Q&A @NCVOvolunteers @AVMtweets #VolForum
  44. 44. BREAKOUT DISCUSSIONS 1) How do you make decisions around paid roles and volunteer roles? 2) Describe a recent challenge you faced and what are you doing about it/what did you do about it?
  45. 45. GROUPS FEEDBACK @NCVOvolunteers @AVMtweets #VolForum
  46. 46. NATIONAL VOLUNTEERING FORUM Future thoughts • Rob Jackson - Recognise, Reconnect, Reimagine • Shaun Delaney - Volunteer leadership • Sarah Vibert – Reflections and summary • Jarina Choudhury – Next steps, thank you, close SESSION 3
  47. 47. ROB JACKSON ROB JACKSON CONSULTING @NCVOvolunteers @AVMtweets #VolForum
  48. 48. SHAUN DELANEY DIRECTOR ASSOCIATION OF VOLUNTEER MANAGERS @NCVOvolunteers @AVMtweets #VolForum
  49. 49. SARAH VIBERT DIRECTOR OF PUBLIC POLICY AND VOLUNTEERING NCVO @NCVOvolunteers @AVMtweets #VolForum
  50. 50. THANK YOU! @NCVOvolunteers @AVMtweets #VolForum
  51. 51. LUNCH @NCVOvolunteers @AVMtweets #VolForum
  52. 52. NCVO champions the voluntary sector and volunteer movement to create a better society. We connect, represent and support over 15,000 voluntary sector member organisations, from the smallest community groups to the largest charities. This helps our members and their millions of volunteers make the biggest difference to the causes they believe in. • Search for NCVO membership • Visit www.ncvo.org.uk/join • Email membership@ncvo.org.uk 54

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