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Digital expert class

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By Steven Van Belleghem

Publicada em: Marketing

Digital expert class

  1. 1. When something becomes scarce, it becomes valuable
  2. 2.
  3. 3. @
  4. 4. The Future of Customer Relationships? ! ! DIGITAL!
  5. 5. Digital First ! Online AND Offline
  6. 6. The end of reactive customer service
  7. 7. Towards a world without customer complaints
  8. 8. A scary evolution
  9. 9. Associated Press is automating journalism
  10. 10. Do we still need humans in a customer relationship?
  11. 11. The consequence of the digital transformation? ! ! The HUMAN TRANSFORMATION
  12. 12. The Future of Customer Relationships?
  13. 13. Humans have become digital, now it is time for digital to become human
  14. 14. www.stevenvanbelleghem.com @StevenVbe

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