Short introduction to V-Blox: a versatile voice response application development tool

1. Sense® V-Blox 5 minutesintroduction 2009 June

2. Contents About New Bridges AboutSense®. V-Blox : The Bridge betweenmade-to-measure and standard-features

3. About New Bridges Who’s New Bridges? Voice processing engineerssince 1992. What’stheirhistory? Started as a system integrator with 3rd party voice response systems Developing brand new software layerssince 1998. Lot of customers in banking, government, industry etc. Sense® - telephonymiddleware Developmentbasedonyears of experience Sense®: largeinstalled base nowadays Historicknowledge of switching, LCR, prepaid etc. Projects as well as Products

4. New BridgesCustomers 2009 (selection)

5. What is Sense® Sense® is a layer between telephony and messaging layer (e.g. public telephony network, IP Telephony infrastructure, SMS gateway) and applications Sense® can serve several different applications simultaneously (share resources!) Sense® can be programmed in languages such as C# and C++ , but is also extended with an application development environment V-Blox™

6. What is Sense®

8. Railway safety and control centre (uptime 100,0% required)

9. Nerve Centre® our product in the field of emergency notification systems.Sense® handles millions of calls on several thousands channels

10. V-Blox™: what is it? What is V-Blox? Application Development Environment based on Sense® Characteristics: Very ‘open’ Applications are ‘drawn’ in a very easy way V-Blox contains standard blox (foundation blox) but can be easily extended (by everyone!!) with new blox Ease of configuration is merged with made to measure work Web-based (silverlight).

11. V-BloxComponents Web based configuration for 2 kinds of usage: Administrator “Customer” Runtime Runtime service connects to Sense® sever(s) Logging / Monitoring R.100 based call logging Monitoring with separate service (loopback detection)

12. Administration

14. V-BloxEntities Administrator and Customer DDI -> Application (Route) Application Building BloX Connection

15. V-Blox: How does itwork? Link to Sense® fortelephony Building Blocks Genericconfiguration in 1 database At runtime: Everyblock deals withanincomingcall and chooses (basedon the configuration) whichexitpoint to use Everyblock CAN usesense; howeverthis is notmandatory. (f.e. database interaction)

16. V-Blox

17. V-BloxExtensibility Building BloX: Buildyourownlogicalblox Entireapplications (export – import) C#/JScript Building Block SOAP / WCF / Database interaction

18. Example of administration toolSeveralapplications

19. Application Designer

20. Application Designer – FullScreen

21. Building Block Configuration

22. Configure prompts

23. ConnectionConfiguration

24. V-Blox – CallLogging R.100 based (ECTF standard) Per Call: Applicationtransactions Building Block Transactions Global call info (Callduration etc.) Per Customer/Systemwidereporting

25. V-Blox: V?? V = Voice

26. V-Blox: V?? V = Video V-Blox will be extended with Video functionality in the near future.

27. “New Bridges speaking How may we help you?”