This document discusses Avaya's IP Office communications solutions for small to mid-sized businesses. It provides an overview of the Avaya IP Office product, which is designed for businesses with 10-1,000 users. Key points include: - The IP Office can scale from a single site up to 1,000 users across 32 sites with the latest R8.1 release. - It offers flexibility through digital, analog, and SIP trunk support across multiple locations. - Avaya is promoting the IP Office as a solution not just for small businesses but also for mid-sized enterprises through new software editions and mobility applications. - New options like the Linux-based server edition and unified communications module allow the IP Office

1. © 2011 Avaya Inc. All rights reserved. 1
GO!
Avaya SME Communications
IP Office Overview

2. © 2011 Avaya Inc. All rights reserved. 2
xxx,000s
Avaya IP
Office
Designed for Small to
Midsized Enterprises
10,000
Small Medium Mid Market Large Fortune 1000
Avaya Aura®
Designed for Midsized to the Largest Enterprises
# of Users
Avaya Aura® Solution for
Midsize Enterprises
10 100 250 1000
Avaya Aura®
Avaya Strategy
Take IP Office Up Market
Ideal for established
businesses seeking
cost-effective
consolidation of
assets and
streamlined growth
Ideal for small to midsize
businesses seeking cost-
effective growth and built-in
value
2

3. © 2011 Avaya Inc. All rights reserved. 3
Avaya IP
Office
Designed for Small to
Midsized Enterprises
Re-capture The Gap
Take Share In Midsize Markets
Ideal for small to midsize
businesses seeking cost-
effective growth and built-
in value
Avaya IP Office
New offer for Midsize Enterprises
A v a y a I P O f f i c e
N ot J us t f or Sma ll B us ine s s A nymore
Avaya Aura®
Designed for Midsized to the Largest Enterprises
Avaya Aura® Solution for
Midsize Enterprises
Avaya Aura®
Ideal for established
businesses seeking
cost-effective
consolidation of
assets and
streamlined growth
3

4. © 2011 Avaya Inc. All rights reserved. 4
5 - 1,000 users in
one or more offices
IP Digital Analog SIP
Adaptable office from
key system to UC
SME, Mid Market,
Branch
Home, work, on the roadHandsets, smart phones, desktop, tablets
Savings, Low TCOInvestment Protection Flexible Architecture

5. © 2011 Avaya Inc. All rights reserved. 5
At a Glance – Key for Mid Market
R8.0
Single Site
Capacity:
384
Multi-Site
Capacity:
1,000
across up
to 32
sites/nodes
Single Site
Capacity:
1,000
R8.1
Multi-Site
Capacity:
1,000 across
up to 32
sites/nodes
+ Centralized
licensing
+ Centralized
management
Single Site
Capacity:
1,500
R9.0
Multi-Site
Capacity:
1,500 across
up to 32
sites/nodes
+ Centralized
licensing
+ Centralized
management

6. © 2011 Avaya Inc. All rights reserved. 6
Avaya IP Office R8.1
What’s new
Now scalable to 1,000 users on a single site!
• New Linux based server with centralized licensing and management
• IP Office 500v2 acts as a gateway to enable hybrid implementation
Flexible Workforce Mobility On iPad and Windows!
• Flare Communicator extends IP Office UC to tablets
• Now included with IP Office Power User and Office Worker solutions
More to sell with new service & networking offers!
• New IP Office Support Services – Incredible value, amazing price for SME – and secure
high speed remote login (SSL/VPN)
• New 3500 ERS delivers SME price with enterprise-class performance & stacking

7. © 2011 Avaya Inc. All rights reserved. 7Avaya – Confidential
Are You Leading With Mobile Collaboration?
Android and iPhone sales are 70%+ of the market
New
Service
Pack
Set Status
Search Directory
Start IM Chat
Track Chats
Manage
Conference Calls
Geo-Presence
Visual Voicemail
Already
available
on Android,
iPhone
(GA: 4/30)

8. © 2011 Avaya Inc. All rights reserved. 8
More Flexibility for the Workforce
Avaya Flare® Communicator
Soft-client
 Delivers Audio, IM &
Presence capabilities
 Apple iPad and Microsoft
Windows
 Feature set and
device
interoperability
expand over time
D e l i v e r i n g t h e W o r l d ’ s M o s t F l e x i b l e W o r k f o r c e

9. © 2011 Avaya Inc. All rights reserved. 9
User Solutions Matrix – Options for the Flexible Workforce
As of Release 8.1
 One number – business
to cell
 Call control via smart
phone (GUI) or cell
phone (* codes)
 Listen to email
n/a n/a n/a
n/a n/a
 Outlook /SFDC plug-ins
 Unified messaging
 IM, presence
 Full conference control
 Flare iPad & Windows
n/a
n/a n/a
 Outlook /SFDC plug-ins
 Unified messaging
 IM, presence
 Full conference control
 Telecommuter mode
 Video soft phone
 One number – business
to cell
 Call control via smart
phone (GUI) or cell
phone (* codes)
 Listen to email
 IM, presence
 Full conference control
 Geo presence
 Centralized directory
 Meet me conferencing
 Outlook /SFDC plug-ins
 Unified messaging
 IM, presence
 Full conference control
 Flare iPad & Windows
 Telecommuter mode
 Video soft phone
Essential
Preferred
Server
Essential
Preferred
Server
Essential
Preferred
Server
Essential
Preferred
Server
Mobile
Worker
Essential
Office
Worker
Tele-
Worker
Power
User
Available on
the following
Editions:
Mobile Desktop

10. © 2011 Avaya Inc. All rights reserved. 1010
Selling To All Market Segments
You can compete by simply changing software packages
Product
Today
Product Future Software Edition
(system wide)
Business
size
Market Need e.g.
Competition
IPOffice500
(Upto384userspersystem)
Future:
Linux Server,
IP Office 500
(As a server or
a gateway)
Basic
Edition
<25
Telephony Panasonic,
Toshiba
Essential
Edition
20-99
IP Telephony
With Essential
Mobility
Aastra, Cisco,
Shoretel
Preferred
Edition
21-250
Unified
Communications with
Preferred Mobility
Cisco, Mitel,
Shoretel
Advanced
Edition
UC with
Contact Center
cQ3 2012
Linux Server,
With IP500
Gateway Option
Server
Edition
100-
1000
Unified
Communications with
Preferred Mobility
Cisco, Mitel,
Shoretel
Avaya Aura®
Branch SD Card
100+
Avaya Aura
applications
Cisco, Siemens,
Microsoft

11. © 2011 Avaya Inc. All rights reserved. 11
Infrastructure
& Endpoint
Options
Maintenance &
Service
Options
DataMulti-site Options

12. © 2011 Avaya Inc. All rights reserved. 12
Network
Centralized Licensing
Integrated Multi-site Web
Manager
Integrated Multi-site
Management
Plug-n-Play remote site installation – Ignition
Intuitive and user friendly - Browser based
Centralized upgrades, back-up and restore
Secure Remote Access with
SSL-VPN
Secure remote access at broadband speeds
Firewall and NAT traversal
Eliminate truck-rolls
Centralized Licensing with
Single Image Distribution
Share licenses across sites
Central image repository
Common database with templates
Avaya IP Office Support Services (IPOSS)
HPDL360
500 IP users
200 1x Portal Power users
100 VMPro ports
HPDL120
250 IP users
100 1x Portal Power users
40 VMPro ports
Two Server Choices
1000 users across single site OR 32 nodes
Avaya IP Office Multi-Site Solution
What’s New

13. © 2011 Avaya Inc. All rights reserved. 13
 With this edition, highly reliable
IP Office communications are
Linux based
 Dual power supply is built into
the server
 Hot plug hard drives are
configured in RAID
 Dual quad core processors add
speed, redundancy
Avaya IP Office Server Edition
What You Need To Know

14. © 2011 Avaya Inc. All rights reserved. 14
Two New Options For UC – Available Now!
One for Small Business, Another for Medium
 Linux-based module
 Supports up to 200 users
 Up to 50 power user solutions and
includes 20 voicemail ports
 Single slot card for IP Office 500
 Not tied to Microsoft or Linux
updates and licensing
 < 30 Minutes to Install
 List Price $2995
Includes Preferred Edition software; Essential
and Basic pre-requisites are required
O p t i o n 1
Avaya IP Office
Unified Communications Module
 Linux-based sourced server
 Supports up to 1000 users
 Up to 250 users solutions and 40
voicemail ports
 Ships with Linux OS and applications SW
images (same as Linux applications DVD)
 Scales to full capacity of IP Office: 384 per
site/1000 users across up to 32 nodes/sites
 List Price $3500 (Preferred Edition sold
separately)
O p t i o n 2
Avaya IP Office
Applications Server
 3.1Ghz CPU
 12 GB RAM
 250 GB HDD
 Rack mountable
 Option for Redundant
power supply
5X 2X
User
Capacity
Voicemail
Capacity

15. © 2011 Avaya Inc. All rights reserved. 15
Avaya Choices for Midsize Enterprise
Which one is best suited for my customer?
Small to Midsize
Customer Need
Midsize to Large
Customer Need
Avaya IP Office Avaya Aura® ME
Multi-site management with Active
Directory synchronization and SSO
Centralized management with pre-
defined templates for installation
Up to 500 users per system
- scales to 1,000 users, 32 sites
Up to 2400 users per system
- scales to hundreds of thousands
Basic call center
with analytics value package
Best-in-class Contact Center or
Advanced Desktop Collaboration
Built-in resiliency,
Build up redundancy
Seamless Core
and Branch Survivability
All in one appliance
Open, standards-based
architecture
Single,
Modular
Single,
Virtual

16. © 2011 Avaya Inc. All rights reserved. 16
With R8.1, We’ll Add Server Edition
Think of it as Preferred Edition for the Linux Server … and More!
• Office Worker
• Power user

17. © 2011 Avaya Inc. All rights reserved. 17
IP Office Editions and User Solutions Options
Aligns Value to Benefits
BASIC
•Key System
•Single site only
•Digital/Analog
phones only
•Auto-attendant
•64 party ad hoc
conferencing
•Voicemail &
voicemail to email
•N/A: User solution,
multi-site options
ESSENTIAL
•IP PBX functionality
•Up to 40 Auto
attendants
•One-X Mobile
Essential (all users)
•Basic call control on
mobile devices
•128 party ad hoc
conferencing
•Up to 4 remote
phones/system
•Options: Multi-site
Receptionist
PREFERRED
•Full “Meet me” audio conferencing
w/user passwords
•Unlimited multi-level auto attendant
•Scalable, resilient voicemail
•No limit on VPN phones/system
(w/Teleworker)
•Call recording
•Options: User solutions – HD video
conferencing, IM/presence,
calendar mining, Outlook &
Salesforce integration
ADVANCED
•Track, measure customer service
•Password protected call recording w/ search, replay, archiving
•Alarm notifications, Detailed actionable reports
•Interactive Voice Response (IVR)
•Text To Speech, Visual Basic Scripting
•PC Wallboard
•Options: Agent, Supervisor

18. © 2011 Avaya Inc. All rights reserved. 18
IP Office 500 v2
Hardware

19. © 2009 Avaya Inc. All rights reserved.
IP Office 500 v2: Architecture
Optional SD Card
Up to 8
expansion
modules
WAN (Ethernet)
(Layer 3)
System SD Card
External Relay
control
External Music
on Hold
4 Universal Interface Slots
Each supporting:
Base Card
Daughter Card
RS232 DTE
Port
2U
LAN (Ethernet)
(Layer 3)
19

20. © 2009 Avaya Inc. All rights reserved.
IP500v2 Hardware in Detail
 Base Card
– DS 8, Phone 2, Phone 8, VCM32, VCM64 all support Trunk Cards.
– ATM4, BRI4, BRI8, PRI, Dual PRI
 Expansion Modules
– 16 or 30 ports. Digital or Analogue Handsets.
– 8 expansion modules off the base. 12 with an expansion card
Extension Ports
Trunk Ports
4 Port Expansion Card
1per IP500v2 in Slot 4 only
20

21. © 2009 Avaya Inc. All rights reserved.
Detailed Hardware
Avaya IP Office 500v2
How Would You Like Yours?
 Base cards
– 8 Port Digital Station (max. 3)
– 2 Port Phone Station
– 8 Port Phone Station
– 32 Channel VCM Module* (max. 2)
– 64 Channel VCM Module* (max. 2)
– 4 port expansion card
• (max. 1, slot 4 only)
• Does not take daughter card
 Trunk ‘Daughter Cards’ fit on top
of a base card in the same slot
– 4 Port Analogue Trunk Module
– 2 or 4 Port BRI (4 or 8 channels)
– Single or Dual PRI
( 8 channels per PRI enabled,
other channels are licensed)
 16/30 port Expansion Modules
700XXXXXX
IPO MU-LAW PCS0X
FK 1234567890
LOCK
System SD
 Combination cards (max 2) :
– 6 Digital, 2 Phone, 10 VCM, 2 port BRI
– 6 Digital, 2 Phone, 10 VCM, 4 port Analogue Trunk
- SD card for licensing, Essential Edition and firmware/config files
VCM Converts between Traditional
and IP Telephony = 148
21

22. © 2011 Avaya Inc. All rights reserved. 22
IP Office
Call Center

23. © 2009 Avaya Inc. All rights reserved.
IP Office Management Information
 Call Management Packages
– 3rd Party Products.
– Reference Avaya DevConnect
https://devconnect.avaya.com/
 Customer Call Reporter - CCR
– Server based application.
– Client uses WEB browser.
– Drag and Drop easy set up
• 150 agents. 30 Supervisors.
• Real time and historical reports
– Single Supervisor with Advanced Edition
• Grow with Agent and Supervisor client licenses
– Ideal for informal sub 30 agent call center.
23

24. © 2009 Avaya Inc. All rights reserved.
CCR Supervisor and Agent Client Browser
Supervisor sets Views x 3
Customized statistics via drag-n-drop
Historical Reporting Tab
Supervisor sees all statistics and reports
Agent only sees their own statistics
Warning and Alarm Conditions
24

25. © 2009 Avaya Inc. All rights reserved.
PC /Plasma Wallboard
 Fully customisable wallboard
 ‘Drag and Drop’ driven interface
 Hunt Group level statistics only (no agent)
 Leader Board – call centre motivational tool
 Real-Time Graphs
 Message Board
 Rebranding
– Title Bar
– Company Logo
– Background bitmap
– Colour Scheme
25

26. © 2011 Avaya Inc. All rights reserved. 26
Completing the Solution:
IP Office Support Services

27. © 2011 Avaya Inc. All rights reserved. 27
IP Office Support Services
Confidence with
an Up-to-Date
Network
Expertise with
Manufacturer
Support
Assurance with
Accelerated
Response Times
With IP Office Support Services you can ensure your
customers’ communications are running smoothly at all times
Choose the right support services
to fit your customers’ specific environments

28. © 2011 Avaya Inc. All rights reserved. 28
IP Office Support Services are consistent, flexible and simple
 Single fee per node*
 Base offer includes:
 Access to Major Software Upgrades
 Remote Technical Support (for both
Hardware and Software, 8x5 Mon-Fri)
 Software Patches and Updates
 Enhanced Remote Connectivity SSL/VPN
 1, 3 or 5 year prepaid terms
 Available in Wholesale & CoDelivery Models
Support Services Global Offer
Available July ’12 with IPO 8.1
24x7x365 Tech
Support
Flexible
Multiple service delivery
options available
Consistent
Same offer elements for
SME and Mid Market
Simple
Industry standard support
model at a fixed price
Parts Replacement
• NBD or 4 hour delivery
Optional Add-Ons
* Promotional pricing is currently available.

29. © 2011 Avaya Inc. All rights reserved. 29
New integrated SSL VPN Remote Access
Improve diagnostic access to accelerate time to resolution
IP Office Remote Access
Benefits for the Partner and Customer:
 Faster troubleshooting
 Simplified deployment
 Reduces truck rolls
 Supports remote software upgrades
 Secure, high speed access
 Always-on availability
Key features
 IP Office embedded SSL/VPN client at
customer site
 Avaya SSL/VPN gateway (AV Gateway
software) at the site
 Access through firewall and NAT
 Broadband speeds
 Username/password coupled with server
side certificate authentication
(Avaya or Partner)

30. © 2011 Avaya Inc. All rights reserved. 30
Completing the Solution:
Avaya Networking

31. © 2011 Avaya Inc. All rights reserved. 31
Introducing ...
Avaya Ethernet Routing Switch 3500
• Resilient stacking*,
robust QoS, wide range
of security features
• List price up to 50%
lower than equivalent
models in existing
portfolio
Enterprise-class
at SME Pricing!
• Designed for SME
• 1st fanless Ethernet
switches from Avaya
• Converged video
surveillance
opportunities (PoE+)
Network Attach! • Auto setup of IP Office
enables installation
• One simple command,
connects IP Office and
each IP phone to the
switch
Plug & Play!
New!
* Stacking will not be available with the initial 5.0
release. It is planned for 5.1 release (Target GA: cQ1 2013)

32. Completing the Solution:
Avaya Video Solution

33. Video Value Drivers
Employee Satisfaction
Video reduces travel
More productive employees
Lower environment impact for CO2
emissions
Video
Productivity of “in-person meetings”
while never leaving the office
Brings geographically dispersed
teams together
Faster decision making
Share video & your content
Costs savings
Lower travel costs, leverage remote
workers
Video proven to shorten and 11 month
project by 1 month*
Business continuity when travel is
impossible: grounded airlines,
concurrent meetings
Video
Communications
*2010 Aberdeen Research
© Avaya Inc. 2011. All rights reserved. 33

34. What is it?
• High Definition, SIP-
based video endpoints
• For remote workers,
executive desktop and
mid-large multi-screen
conference rooms
• Use any HDMI HDTV
Customer Value
• Collaboration with staff –
anytime, anywhere
• Cost efficient & user
effective
• Easily deployed with
Avaya IP Office
Proof Points
30-40% less expensive
than competitive video
endpoints
Up to 42% less bandwidth
than competitors
Integrates with other SIP
endpoints and 3rd party
video (Polycom &
Grandstream)
Avaya Video Conferencing Solution
1000 Series Video Conferencing Endpoints
© Avaya Inc. 2011. All rights reserved. 34

35. Avaya End-to-End Video Conferencing
Remote Worker Office Worker Medium-Large Conf Room
Video Softphone Avaya 1010 Avaya 1040
Avaya Video
Anne L Coulombe, Global Video Solutions
April, 2010
Complete
Video
Solution
• End-to-end low cost HD video, Low bandwidth
• Business Partner provided displays
• Content sharing
• Integration with other enterprise users & video systems
© Avaya Inc. 2011. All rights reserved. 35

36. Avaya Video Conferencing Solution
Avaya 1000 Series
Range of easy to use and deploy video
endpoints for the
Remote Worker
Office Worker
Mid to large conference rooms
Add any 20”-65” HDMI HDTV
Single-display, dual-display, content
sharing
Point-to-point, multi-point, built-in MCUs
Click-to-video with handheld remote
Avaya 1010
Avaya 1040
36© Avaya Inc. 2011. All rights reserved.
Video
Softphone

37. Big Picture
Avaya Video Conferencing Topology
Avaya 1010 Video
© Avaya Inc. 201. All rights reserved. 37
Avaya 1040 Video
Avaya 1010 Video
Polycom
VVX 1500
Grandstream
GXVP 3140
Power Users
Teleworkers
Video SoftPhone

38. © 2011 Avaya Inc. All rights reserved. 38
Tools to Win Mid Market
Customers

39. © 2011 Avaya Inc. All rights reserved. 39
Industry Toolkits
TCO paper
Case studies
Promos & Programs
Competitive Sheets
Pricing tools
Roadmaps
Positioning Tools
White Papers
Selling Today
Are You Using All Available Ammunition?

40. © 2011 Avaya Inc. All rights reserved. 40
Awareness Check – Are you using these tools?:
EZ Demo
ROI Tool
Testimonials
Positioning Guide
Do you know what
this quarter’s
promotions are?
Use Case Tool
Sales Pro Tool
Content Syndication