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MUNEER AWADH BALQADI
Email: email@example.com Mob: +966 543380204
Snapshot: An enterprising leader with abilities to manage large complex Information Systems for organisation,
besides providing expertise and skills in IT Strategy, Network Consulting, IT Operations, long term Policy
formation and Business Continuity with end-to-end IT Management
STRATEGIC PLANNING IT OPERATIONS MANAGEMENT IT VISION & ROADMAP
High performanceexecutive with advanced techno-managerialexperienceof over14 years with documented
success of launching and driving new IT initiatives, re-designing IT infrastructures, driving and achieving
organizational objectives. Exhibits strong knowledge of the Government Culture, structure and relevant
functions, reporting relationships, and business processes.
A technocrat with a proven track record of delivering value to organisations by effective Strategy Planning,
Consulting, Leading New Initiatives / Projects during thecareer span. Documented success in managing Low
CurrentProjects including CCTV, Public address, Active/PassiveNetwork, UPS, IP Telephone, Access Control
and Fire Alarm Systems.
Demonstrated excellence in assessing and mapping IT infrastructureand network requirements, translating
these requirements into techno functional specifications, custom designing solutions and troubleshooting
for complex information systems management.
Detail oriented, observant and great problem solver. Respected and seen as a technically astute, visionary
thinker & lead by example manager, and proponent of empowerment and accountability. An effective
communicator with exceptional analytical, technical and negotiation skills.
IT Operations Management
IT Strategic Planning & Direction
Network Planning & Design
New Technology Deployment
Planning & Deployment of OperationalAssets
Policy & KPI Design and Implementation
Training & Mentoring
Taibah University, Madina - Saudi Arabia
IT Project Manager (January 2008 – onwards)
Network Administrator (February 2006- January 2008)
Select Highlights as IT Project Manager:
Apply exclusive experience in IT Network Operation Management through Definition of Strategy, Policy &
Procedure for smooth Operations of all Low Current Projects in Taibah University including
CCTV, Public address, Active/Passive Network, UPS, IP Telephone, Access Control and Fire Alarm
Manage, commission, configure & maintain wide range of network equipment and conduct periodic audits
for maintenance of uptime.
Analyseinformation system needs, evaluaterequirements, custom designing solutions and troubleshootfor
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Involvein maintenance/ supportof LAN, switches, tuning andoptimizing. Resolveproblems and compatibility
issues, and perform an analysis of network designs.
Engagein Design, Re-engineering andImplementation of Network Process/Technology foroptimumbusiness
and project productivity.
Participatein web managementusing sound understandingof thebasics behind theInternetand its workings
(DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.)
Undertake Proactive & Preventive Support of Assets/Systems/Applications/Tools; Visualization &
Implementation of Organizational Business Objectives.
Handle end to end Cisco equipment cores switch 6513,6509 and Distribution 4500. Accountable for more
than 500 Cisco Access switch 2960 and 2960X.
Undertake Design, setup and configuration of complex VOIP environments and complex switching
environments (Core, Distributions, Access)
Steer Project Delivery Management involving Initiation, Requirement Finalization, Project Scoping, Planning
(Estimation, Scheduling & Milestones), Quality & KPI, Execution Control and Delivery within agreed timeline
Exceed company expectations in Technology Management through Technology Research / Evaluation /
Absorption, Knowledge Transfer, Team Competence Building, Solution Architecting, etc.
Manageand supportthe technology architecture, hardware, software, telecommunication, networking and
reporting, and the respective resources throughout the university.
Deliver leadership and Team Management functions like tasking, delegation, monitoring, feedback, skill
upgrade, competence management, career planning, motivation & mentoring.
Played a stellar role in leading the planning, designing, building RFP and Managing Taibah Infrastructure
Network (16000 outlets, 300 Edge Switches, 50 Distribution Switches, 4 Core Switches); Project Amount: SR
Executed successfully migration from Nortel PBX to Cisco CallManager7 by changing 1000 Analog Phones to
Cisco IP Phones. Also changing 500 Analog Lines to DID/DOD Lines. Project Amount: SR 4,000,000
Build RFP and spearhead as Project Managerfor Taibah University New Data Centerand assisted in Planning
and designing the following equipment
Cabling, Cooling, UPS, Generator, Cabinets, Cisco UCS, EMC SAN, VMware, Firefighting, Access
Controls, CCTV, BMS, etc.
Managed EMC SAN Storage Project with 40TB.
Planned, Designed and Managed
Total solution for virtualization ,16 Baled servers with Flex-10 and Virtual connect Technology and
Vmware Enterprise (128 Virtual Machine) and Cisco Core 6509.
FOIP (FaxoverIP) Solution for2000 users, and connectitwith Cisco Callmanager and Exchange2010
Manage Phase 2 for Cisco IP Telephony (2 Cisco Call Manager ,2000 IP phone).
Developed plan for Total Security Solution for Taibah University (IDS, IPS, FWSM, VPN Access, Application
Layer security, Single Sign on).
Executed plan for Microsoft Infrastructure, Migration from 2003 to 2008 Windows Server, Migration from
AMail to Exchange 2010, SCCM, SCOM.
Select Highlights as Network Administrator
Established networking environment by designing system configuration, directing system installation,
defining, documenting, enforcing system standards as well as maintaining and troubleshooting university`s
LAN, WLAN, VLAN, WAN, Servers, Routers and Switches.
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Recommended upgrades, patches, and new applications/ equipment, anti-virus updates, troubleshoot
network performance issues and created/ maintained a disaster recovery plan.
Extended technical support/ guidanceto users, to ensure smooth operation of LAN/ WAN networks in order
to provide maximum performance and availability for users. Engaged in network capacity planning
Evaluated Critical Success Factors (CSF)and KPIs, continually striving to improve service quality/efficiency as
well as prevent unauthorized modification, destruction or disclosure of information
Adilla Est., Madina - Saudi Arabia
Network Administrator (Hajj season 1427)
Managed/supported LAN within the organization, including regular maintenance of the network, oversaw
enhancements & upgrades, maintained backup systems to be utilized in the event of network failure.
Diagnosed/ resolved technical hardware/ software issues, responded to requests for technical assistance in
person, identified & escalated situations requiring urgent attention.
Monitored, reviewed and reported on network health to include availability, down time, utilization, capacity
Involved in upgrading Network infrastructure andimplementing quality assuranceplans to ensureacceptable
levels of security, disaster management, data recovery provisions.
Ensured timely diagnosis of faults and determining whether new incidents are related to known errors or
existing problem records.
Total Technololgy Solutions, Makkah - Saudi Arabia
Network Engineer (October 2003 – February 2006)
Africa Est, Makkah - Saudi Arabia
Network Engineer (Hajj season 1425, 1426)
UMM AL-QURA'A UNIVERSITY, Makkah- Saudi Arabia
Maintenance Supervisor (October 2001 - October 2003)
Bachelors - Computer Engineering - University of Science & Technology, Sana'a, Yemen - Sep 2001
Cisco Certified Internetwork Expert, CCIE Voice (written)
Project Management Professional, PMP :13202281
Cisco Certified Network Professional, CCNP
Microsoft Certified System Engineer, MCSE
Microsoft Certified System Administrator, MCSA
Cisco Certified Network Associate, CCNA 2.0
CompTIA A+ Certified Professional, A+
Saudi Council of Engineers Membership, ESCE
Date of Birth: 11th April 1977
Languages Known: Fluent in English and Arabic