1. Problem Solving
&
Conflict Handling
Mohammad Aslam
ASL Development Group (M) Sdn Bhd
Website : www.asl-solutions.com
11B, Jalan Pelabur B 23/b,
Sekyen 23, 40300 Shah Alam,
Selangor, MALAYSIA
2. Common Problem – Problem Solving
Jumping to conclusions
Solving wrong problem
Omitting key factual info
Lack of systematic procedure
Relaying to majority
Favoritism or biasness
Poor record keeping
3. Basic Steps in Problem Solving
Define the problem
Look at the potentials courses
Identify alternative approaches
Select the best approach
Plan implementation (action plan)
Monitor implementation
Verify if problem has been solved
6. Levels of Conflict in Organizations
Intrapersonal
Interpersonal
Intra-group
Inter-group
7. MYTH or SCIENCE
“ The source of most conflicts is lack of communication”
Is the statement true?
8. We have talked about…
Conflict is a natural by product of people’s interactions in organization
and can’t be… nor should it be eliminated
In fact, ‘conflict management’ is the top 10 management skills by HR
Managers of fortune 1000 companies!!
So, what are the managerial skills to be
developed at managing conflict??
9. THANK YOU !
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