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Management skills for new managers

  1. Management Skills for New Managers
  2. Overview • Personality traits of successful managers. • Basic skills in management. • Managing performance. • Becoming a great manager.
  3. If there is nothing very special about your work … You won’t get noticed, and that means you won’t get paid much either.” Michael Goldhaber, Wired Magazine
  4. Personality Traits of Successful Managers • Attitude “If you think you can, you can. And if you think you can’t, you cant!” “Winners never quit, quitters never win.”
  5. Personality Traits of Successful Managers • Loyalty Be loyal to yourself, your people, and your company.
  6. Personality Traits of Successful Managers • Perfection - Don’t settle for less than 100% from yourself, people you care about, and your employees. - When you do it, just do it right.
  7. Personality Traits of Successful Managers • Eye for details - The eye behind your eye - Your subconscious’s secret scanner - See the trees in the forest
  8. Personality Traits of Successful Managers • Honesty Honesty leads to trust, trust leads to belief, belief leads to dedication.
  9. Personality Traits of Successful Managers • Organized - Organize your mind - Organize your workspace
  10. “Experience is not what happens to you but what you make of what happens to you.” Aldus Huxley
  11. Basic Skills in Management Delegation “The primary skill of a manager consists of knowing how to make assignments and picking the right people to carry out those assignments.” Lee Iacocca
  12. Basic Skills in Management Delegation • Micro vs. Macro management. • What to delegate. • Whom to delegate to. • Trust, but verify.
  13. Basic Skills in Management • Problem solving & Decision making Define Analyze Propose Select Implement Evaluate
  14. Basic Skills in Management • Root Cause Analysis
  15. Root Cause Analysis
  16. Visual Management • Workplace layout and design. • Management by walking around.
  17. Basic Skills in Management • Coordinating/controlling Man Material Machine Time Information
  18. Basic Skills in Management • Communication skills –Verbal –Listening –Body Language –Written
  19. Basic Skills in Management • Motivating for results Exercise: Write down 5 things that: - Motivate you. - Discourage you.
  20. Basic Skills in Management • Motivating for results Yourself Others What How
  21. Managing Performance “You can take my factories, burn up my buildings, but give me my people and I’ll build the business right back again.” Henry Ford
  22. Managing Performance • Job description and duties Functions Responsibilities Authority Span of influence Reporting to
  23. Managing Performance Efficiency is doing things right. Effectiveness is doing the right things.
  24. Managing Performance Training “Repetition brings familiarity, and familiarity is the opposite of the unknown.” Steven Levenkron Copyright Fahmi Abdein 2006
  25. Managing Performance • Training Importance Fairness Career Killer Planned Practical Monitor Update
  26. Managing Performance • Resources - Give your people all the tools they need to succeed. - Find new resources to improve performance.
  27. Managing Performance • Goal setting - Challenging goals improve productivity - Collaborative - Deadline - Reward - Continuous
  28. Managing Performance “Regard your soldiers as your children, and they will follow you into the deepest valleys; look upon them as your own beloved sons, and they will stand by you even unto death.” Sun Tzu’s Art of War
  29. Managing Performance • Empowering - Micro Vs. Macro Management. - Authorize – give power. - No delegation without power.
  30. Managing Performance • Developing - Self and team Knowledge. - Develop and advance. - Continuous development.
  31. Managing Performance • Appraising - No surprises. - Continuous. - Verbal. - Training period. - Annual/Semi- annual.
  32. Leaders are born to be made Fahmi Abdein Leaders: Born or Made?Leaders: Born or Made?
  33. Becoming a Great Manager “In the province of the mind, what one believes to be true either is true or becomes true.” John Lilly
  34. Becoming a Great Manager • Know yourself. • Love what you do. • Learn by doing. • Roll-up your sleeves. • Knowledge is power. • Practice, practice, practice. • Persistence pays. • Be clear. • Be consistent. • Be accessible. • It’s NOT what you say, it’s HOW you say it. • Be fair. • Keep your promises. • Motivate & Reward. • Reprimand. • If you don’t know it, ask about it. • Accept criticism. • Find, and train your replacement.
  35. Know Yourself Exercise On a piece of paper, write down 5 strengths and 5 weaknesses you have.
  36. Know Yourself • Believe it or not, you do have weaknesses. • First step to recovery is acknowledgement! • Do not put yourself in unbearable situations. • Continuously do an inventory.
  37. Love What You Do “You must love it in order to succeed in it”
  38. Learn By Doing • Turn knowledge to practice. • Keep doing it until you perfect it.
  39. Roll-up Your Sleeves • Hands on management. • If you are not willing to do it yourself don’t ask it from someone else. Copyright Fahmi Abdein
  40. Roll-up Your Sleeves The power of the presence of a leader among followers …. Just being there
  41. Knowledge Is Power
  42. Practice, Practice, Practice “Perfect” Practice makes “perfect”.
  43. Persistence Pays Copyright Fahmi Abdein ““When theWhen the going getsgoing gets tough;tough; the toughthe tough get going”get going” ““Power-Power- lessnesslessness is a stateis a state of mind”of mind”
  44. “The enlightened ruler lays his plans well ahead; the good general cultivates his resources.” Sun Tzu’s Art of War
  45. Be Clear • Be straight forward. • Don’t leave any chance for misinterpretation. • Make sure that you were clearly understood.
  46. Be Consistent • Consistent behavior. • Equal treatment. • No surprises.
  47. It’s NOT What You Say, It’s HOW You Say It Copyright Fahmi Abdein
  48. Be Fair Treat others the way you would like to be treated
  49. Keep Your Promises • Respect is earned, not given. • Your actions speak louder than you words.
  50. Motivate & Reward • Clear reward system. • In public. • Always celebrate success.
  51. Reprimand • Poor performance. • In private. • What would they do?
  52. If You Don’t Know It, Ask About It • No one knows it all. • Ignorance isn’t “not knowing”, rather it’s “not asking” for knowledge • Make them feel good.
  53. Be Accessible • Always be available to help your team. • Open door policy.
  54. Accept Criticism • Even the best managers make mistakes. • Don’t take it personally.
  55. Find, And Train Your Replacement
  56. Excellence is a State of Mind Make the decision to: Never again … do anything that is not EXCELLENT
  57. Always Remember, “Quality People Produce Quality Products”