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Card manager 2
1. Background Information
RAM has invested in a software program entitled RAM Card Manager Ver.1.1.06 (“RCM”).
RCM is a state of the art ASP.NET2 / SQL2005 software application for complete
“Corporate Institution Product Customer Relationship Management”.
RCM is designed for small to large call centers which provide the Product Marketing and
Sales Services to Corporate Institutions for their Products - can be easily modified to
market and sell any product including Cell Phones, Laptops etc..
The RCM Software applies to any Corporate Institution campaigns to solicit and retain
Customers utilizing both;
a) inbound campaigns which are linked to e-mail or sms
b) outbound campaigns linked to predictive dialing software
RAM is of the opinion that RCM leads the way in Call Centre and Logistics software
technology, tried and tested in a major bank call centre and linked to a secure vault
environment , which puts it in a class of its own!
The RCM software has the ability to download data directly into the RAM courier network
enabling the efficient delivery of the Company's Products to the relevant client.
3. Introduction
RCM manages Call Center Data Campaign
strategies generated from Financial
,Corporate , Distributor or Manufacture
Pick , Pack ,Track, Trace , Management
and Delivery of customer product(s) by
Ram Secure Warehouse / Vault Division
and the Ram Group Courier Network
Development, Maintenance and Training of
Call Center and CRM Management
software by RCM (Pty) Ltd
4. Overview
Corporate Institution mails/calls clients
in different ways
Mail
Telesales
SMS
Combination of above
Calls made from Corporate Institution
Call Center Agent’s via Manual or
Predictive Dialer
Call Center Agent’s offers a market
campaign product
Call Center Agent’s verifies data
5. Overview
Call Center Agent verifies data
Call Center Agent arranges delivery
Call Center Agent SAVES Client
information
Information automatically electronically
downloaded to RAM Courier
RAM Courier track, trace and deliver
the card
6. Overview
Client receives product consignment
RAM updates POD information online
RAM updates POD Images online
7. Benefits of Using RCM
Predictive dialing interface for outgoing sales
campaigns
Loading of mail campaign data for inbound calls
Integration of RCM to your current systems
Ability to market different Client campaigns and
multiple products
Ability to “clean” customer data in a real time
environment
8. Benefits
Ability to transfer updated information to
RAM CRM and CSD database “live”
Ability to manage client delivery expectations
Ability to arrange delivery address, date and
time “live” into the Ram Group Network
Ability to offer Client “live” CRM / CSD
service with instant access to Client
information using Client ID number ,
Consignment Ref / Waybill
10. TELEPHONE ETIQUETTE
Check that it is convenient to talk – if
not arrange to call back at suitable
time
State the reason for your call
Handle objections
Thanks reassure/confirm and close