1. Michael
Guzzo
MANAGEMENT PROFESSIONAL
WITH 15+ YEARS OF
PROGRESSIVE EXPERIENCE
Operations and Management
expert with strong leadership
background, offering the
following skill-set: communi-
cating with Management/-
Head Office; coordinating
marketing efforts; negotiating
collections; managing expense
controls; implementing com-
puterized systems; meeting
mandates and fiscal plans;
personnel management;
customer/client relations; and
inventory management.
Committed to developing
thriving businesses, maintain-
ing a strong personal work
ethic – and meeting high
standards of sales excellence.
PROFILE
CAREER ACCOMPLISHMENT
CONTACT ME
93 Golden Acres Dr.
Smithville, ON
L0R 2A0
905-933-4389
mguzzo@sympatico.ca
• Won recognition awards for achieving growth in major customer
locations
Self-Employed, Franchise Owner & Operations Manager (Canada
Bread), 1999 – January 2015
Operations Management
Established weekly communications with managers at each customer
location; provided merchandising support at partnered grocery
accounts where Canada Bread was a primary supplier; ordered bread
products in advance; established clear expectations at each customer
location; employed strong organizational skills with a clear customer
service focus; maintained and operated delivery truck to MTO stan-
dards.
Policy & Regulation Enforcement
Worked under the Canada Bread agreement for franchised owners to
maintain a successful business; oversaw assigned territory – Niagara
Peninsula.
Customer & Client Service
Maintained productive customer service relationships with grocers and
food service accounts; managed timelines for delivery and service;
responsible for any customer complaints and issues.
Account Management
Built business, growth and loyalty within established accounts; recruit-
ed new accounts as part of overall business development strategy.

2. Michael
Guzzo
MANAGEMENT PROFESSIONAL
WITH 15+ YEARS OF
PROGRESSIVE EXPERIENCE
CAREER ACCOMPLISHMENT
CONTACT ME
93 Golden Acres Dr.
Smithville, ON
L0R 2A0
905-933-4389
mguzzo@sympatico.ca
AREAS OF EXPERTISE
Merchandising
Staff Training & Development
Operations
Store Planning & Design
Loss Prevention
P&L Analysis
Corporate Programs
Implementation
Sales Target Acquisition
Team Communications
Competitive Analysis
& Planning EDUCATION
Finance Management
Invoiced customers; employed handheld computer for invoicing and
processing orders; managed cash flow; managed bank deposits.
Marketing & Merchandising
Executed planograms; managed off-shelf displays; maintained accurate
inventory management.
Employee Training & Development
Hired and managed employees; conducted weekly sales meetings with
territory manager to ensure consistent sales targets were met.
COMPUTER SKILLS
Proficient with MS Office: Word, Excel, PowerPoint, Outlook; Internet
research; POS
Secondary School Diploma, Scott Park Secondary School, Hamilton, ON
OTHER QUALIFICATIONS
Clear driver’s abstract – available upon request