THEORY
IMMATERIAL
WORLD
WHY? EXAMPLES:
Everything is becoming more immaterial!
1
Melt has a HUGE impact on every business.
Ourneedsaremore
immaterial.
Technologyboosts
thetransformation.
Fierceglobalmaterial
competition.
A
B
C
2
Socialmediatransforms
marketing.
Sharingeconomyshakes
upoldparadigms.
Digitalizationdisrupts
commerce.
A
B
C
MELT
TOOLS AND SKILLS NEEDED
Ifyouknowhowto
drawthis...
Tools:
Skills:
...andthis... …youaregood
togo!
Flip chart or whiteboard
Post-it notes
Paper
Pens
Workingwiththe
Melt
Frame
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MATERIAL
OPTIONS
IMMATERIAL
OPTIONS
ECOSYSTEM
ROLES
RESULTS
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Listallyour
materialassets
Places,objects,
actions,people…
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Home
Our product Use of the
product
Sales process
Shop
People Objects Actions Places
Customers
Salespeople
Potential
customers
Supporting
products
Competing
products
Workplace
Development
process
Production
process
Surrounding
world
Write down all material aspects of your business.
EXAMPLE
Experts
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Canwereplaceit
withaservice?
Canwecombineit
withaservice?
Canweextract
datafromit?
Takeamaterialassetandask...
Can we extract
data from…?
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Test how material elements respond to these questions.TIPS
AND
TRICKS
Supporting
product
Can we replace it
with a service?
Can we combine it
with a service?
It becomes…
Development
process
We can combine
it with…
Use of the
product
Competing
products
Yes. Data can
be used…
Surrounding
world
EXAMPLE
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Howwill
thisshape
thematerial
world?
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Your product or service
Competition
Point of sale
Revenue streams Cost structure
Assess the effects on the material world.
Huge impact! Some impact
production
process
Supporting products
and services
EXAMPLE
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Listallpeoplewhoaffect
orareaffectedbyyou.
Whatimmaterial
dotheyhave?
Whatimmaterial
dotheyneed?
Needs
Enjoyment
Haves
List immaterial haves and needs.
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Short-term
Customer
EXAMPLE
Non-paying
Customer
Loyal
Customer
Needs
Haves
Haves
Needs
Talent
Passion
Ideas Trust
Trust
Deep
knowledge
Belonging
Role
models
Talent
Energy
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Whatelements
canyoumake
tangible?HARD
MEDIUM
Make key immaterial elements part of your service.
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Haves
Short-term
Customer
EXAMPLE
Talent
Passion
Non-paying
Customer
Loyal
Customer
Haves
Haves
Trust
Deep
knowledge
Energy
How will they change
your service?
HARD
MEDIUM
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Whatelements
canyou
amplify?
What element will you amplify?
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We can amplify this
Needs
Enjoyment
Short-term
Customer
EXAMPLE
Non-paying
Customer
Loyal
Customer
Needs Needs
Ideas Trust
Belonging
Role
models
Talent
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Whoownsthe
meltingprocess?
Isitopenorcontrolled?
Test different ecosystem roles
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Open
Controlled?
Do you want to open up
the service to customers,
so they feel they own it?
Do you want the service to
remain controlled, so it
resembles a material
product?
In this role, the service is
easier to adapt to people’s
needs and has stronger
links to their own
immaterial world.
Theoretically, it’s easier to
create financial results with
this type of service, as
provision can be controlled.
or
Test different ecosystem roles
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EXAMPLE
Option #1. Creates a big
buzz. No revenue!
Sense of
Ownership Talent
Sharing
Option #2. Paid features
hinder scalability but create a
better revenue.
Talent
Sharing
Money
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Howisthemelting
processlinkedto
othermelting
processes?
Test melting with other services
Are you
a tree?
Do you want to
allow others to be
part of your
service?
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Do you want your service to grow
on top of other services?
Are you
a monkey?
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EXAMPLE
Option #1. Opening up to
other services increases our
set of features and makes us
an app marketplace.
Option #2. Becoming part of other
services helps us to reach new customer
base and generate new revenue
streams.
Test melting with other services
You can choose a number of different ecosystem roles simultaneously and adjust them continuously.
VERY HARD
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Createastrategicroadmap
MVP Phase1 Phase2 Phase3