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Hotel Reservation

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Hotel Reservation

  1. 1. Reservation System of Hotels
  2. 2. Introduction The process of booking hotel is a frequent and important activity in any tourist area. But the process becomes very time consuming when there is no proper and convenient system. To deal with this problem, online booking system is a convenient and an efficient way.But manual system and online booking system both are efficient.
  3. 3. Reservation System of Hotel A hotel reservation system, also known as a central reservation system(CRS) is a computerized system that stores and distributed information of a hotel or resort. Advantages of reservation system of hotel:  Instant answers to their availability inquiries  Professional, instant automatic e-mail confirmation  Time savings  The ability to book anytime, from anywhere with Internet access  Easy access to your special offers and promotions
  4. 4. Disadvantages of reservation system of hotel :  The person who wants to book a room has to visit the hotel.  It is a time and cost consuming process  There is no surety of availability of rooms  Lack of security  Chances of human error  Slow process of reservation  Less data integrity  Difficulty of searching and retrieving records
  5. 5. Modes of reservation system of hotel
  6. 6. 1.Verbal mode Reservation requests may also reach the hotel through verbal mode or oral communication. I) In Person- If an individual or a representative goes to the hotel to book rooms for future it is termed as an In Person reservation. II) Telephone- By telephone reservation assistant gets information. 2. Written modes Reservation requests may also reach the hotel through written mode. I) Letter II) Fax III) Telex IV) E-mail
  7. 7. Sources of reservation system of hotel  By Fit: FIT means Free Individual Travelers. When a person individually visit a room & books it in advance then there source is FIT.  By Company: When room reservation is done by any company for its employee then it is know as reservation by company.  By Airlines: When an airlines company reserves room for its passenger, then it is known as reservation by airlines.  By Govt.: When a reservation is done by any public sector company, state govt., then it is known as reservation by govt.  By NGO: NGO stands for Non Govt. Organization such as UNO (United Nation Organization) and they reserves room for their own purpose.
  8. 8. Types of reservation system in hotel Types
  9. 9. 1. Tentative Reservation: This type of reservation is made by the guest when he is not sure about his plan.The reservation is cancelled after 1-2 days. 2.Confirmed Reservation: A room reservation is treated as confirmed when a request comes in writing (fax, telephone, e-mail, telegram, voucher, CRS, etc). I) Guaranteed Reservation: The guest must provide a method of payment.The reservation can be guaranteed by :  Prepayment  Credit card  Advance deposit  Travel agent  Corporate (direct billing account)
  10. 10. II) Non-guaranteed Reservation: Insures that the hotel agrees to hold a room for the guest until a stated reservation cancellation hour (Usually 6 p.m.) on the day of arrival. Reservation form The information are collected by reservation form.
  11. 11. THANK YOU FOR ATTENDING THE SESSION

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