The process of booking hotel is a frequent and important
activity in any tourist area. But the process becomes very
time consuming when there is no proper and convenient
system. To deal with this problem, online booking system is a
convenient and an efficient way.But manual system and
online booking system both are efficient.
Reservation System of Hotel
A hotel reservation system, also known as a central reservation
system(CRS) is a computerized system that stores and distributed
information of a hotel or resort.
Advantages of reservation system of hotel:
Instant answers to their availability inquiries
Professional, instant automatic e-mail confirmation
The ability to book anytime, from anywhere with Internet access
Easy access to your special offers and promotions
Disadvantages of reservation system of hotel :
The person who wants to book a room has to visit the hotel.
It is a time and cost consuming process
There is no surety of availability of rooms
Lack of security
Chances of human error
Slow process of reservation
Less data integrity
Difficulty of searching and retrieving records
Reservation requests may also reach the hotel through verbal mode or oral
I) In Person- If an individual or a representative goes to the hotel to
book rooms for future it is termed as an In Person reservation.
II) Telephone- By telephone reservation assistant gets information.
2. Written modes
Reservation requests may also reach the hotel through written mode.
Sources of reservation system of hotel
By Fit: FIT means Free Individual Travelers. When a person individually
visit a room & books it in advance then there source is FIT.
By Company: When room reservation is done by any company for its
employee then it is know as reservation by company.
By Airlines: When an airlines company reserves room for its passenger,
then it is known as reservation by airlines.
By Govt.: When a reservation is done by any public sector company, state
govt., then it is known as reservation by govt.
By NGO: NGO stands for Non Govt. Organization such as UNO (United
Nation Organization) and they reserves room for their own purpose.
1. Tentative Reservation:
This type of reservation is made by the guest when he is not sure about his
plan.The reservation is cancelled after 1-2 days.
A room reservation is treated as confirmed when a request comes in
writing (fax, telephone, e-mail, telegram, voucher, CRS, etc).
I) Guaranteed Reservation: The guest must provide a method of
payment.The reservation can be guaranteed by :
Corporate (direct billing account)
II) Non-guaranteed Reservation: Insures that the hotel agrees to hold
a room for the guest until a stated reservation cancellation hour (Usually 6
p.m.) on the day of arrival.
The information are collected by reservation form.
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