1. Datacenter Management
Strategy Vision

3. Monitor from a service view
Configuration Management
Virtualization Management
Compute | Network | Storage
ENABLING TECHNOLOGIES

4. Addition Of Opalis To System Center Service
Manager Enables Process Automation
IT Process Automation (ITPA), also known as Run Book Automation (RBA), is
the ability to orchestrate and integrate IT management tools through workflow
Data Configuration
Protection & Management
(Physical &
Recovery Virtual)
Server End-To-End
Compliance Monitoring

5. Processes Within an IT Silo
IT Silos Silo Processes
Event Mgmt Triage & diagnose
Service Desk Integrate service desks with data center tools
Asset/CMDB Update CI and assets systems
Configuration Coordinate audit, compliance and change
Virtual Orchestrate lifecycle management
Security Patch , user on-boarding, password reset
Storage Provision, verify, manage & retire
Server Provision, verify, manage & retire
Network Provision, verify, manage & retire

6. Time & Money – step by step
Gather CI Open
service ticket. Update &
data, check Populate Update close ticket
Event for known with data event with Resolve Verify & event
Validation outages gathered ticket # incident Resolution
Triage Diagnose Escalate Fix Report
7 minutes 20 minutes 10 minutes 3 minutes 18 minutes 7 minutes 3 minutes
May require
68 minutes of work time escalation
and lag time
between
How much total time? levels

7. Processes Across IT Silos
IT Silos Cross-Silo Processes
Event Mgmt
Response
Incident
Service Desk
Virtual Service Management
Compliance
Asset/CMDB
Change &
Cloud Computing
Configuration
Provisioning
Virtual
Security
Storage
Server
Network

8. ROI – step by step
Gather CI Open
service ticket. Update &
data, check Populate Update close ticket
Event for known with data event with Resolve Verify & event
Validation outages gathered ticket # incident Resolution
Triage Diagnose Escalate Fix Report
1 minute 1 minute 1 minute seconds 3 minutes 1 minute seconds
Monitor Check Query Lookup Create & Update Restore Verify Update Close
Ops Mgr Service Related Scheduled populate alert in service service Ops Mgr service desk
Alert availability CIs changes service desk Ops Mgr availability alert ticket
ticket
Less than 8 minutes total time

9. Automated Processes
IT Silos VM Provisioning Process
Event Mgmt
Remove from Add to
Ops Manager Ops Manager
Service Desk
Monitor Create Update Update Update & close
Service incident request request request
request
Asset/CMDB
Retire CI Create CI
Configuration
Test VM Deploy Verify
Applications Application
Virtual
Stop VM Clone new Update
VM properties
Security
Storage
Detach Storage
Server
Network Detach Network Adapter
Integration for Virtual Machine Manager 2008 R2 not yet RTM

10. CY 2008 2009 2010 2011

11. System Center - Server Management Suite
2010 Capability & Pricing Changes

12. : Managing Server
Lifecycle
Live host level Virtual machine management
virtual machine backup Server consolidation and resource
In guest consistency utilization optimization
Rapid recovery Conversions: P2V and V2V
End to end service management Patch management and deployment
Server and application health OS and application
monitoring & management configuration management
Performance reporting and analysis Software upgrades

13. Server Management per 2-proc
Suite Datacenter (SMSD) Unlimited OSEs
$0 incremental
SMSD
$0 incremental
SMSD
$0 incremental Server Management
SMSD
Suite Datacenter (SMSD)
$0 incremental Management License
SMSD
$0 incremental
SMSD per 2-proc server
$0 incremental
SMSD Unlimited OSEs
$0 incremental
SMSD
$0 incremental
SMSD
$0 incremental
SMSD

14. Server Management Suite Licensing Principles
Simplification:
Maintain simplicity of alignment to Windows Server editions
while expanding System Center server management
capabilities
Cost Effective:
Continue to help drive costs down. Get More for less, to enable
higher Server coverage with System Center management tools
Flexibility:
Enable flexible licensing that allows customers to adopt
virtualization more broadly and faster

15. Service Manager License For Server
Management Added To SMSE and SMSD
SELF SERVICE COMPLIANCE IT BUSINESS IT ANALYST
INTELLIGENCE ASSET
AND RISK
MANAGEMENT
PROVANCE
Incident and Problem Change
INTEGRATED | EFFICIENT | BUSINESS ALIGNED

16. Opalis Technology Available with SMSE and
SMSD License
IT Process Automation
Lower costs and simplify processes in
the datacenter through automation
Fast value with pre-packaged workflow
expertise and integration
Extends and integrates with System
Center today
Grant from the Opalis subsidiary for
Opalis technology to new and existing
SMSE / SMSD customers

17. New Capabilities Available to Server Management Suite Customers
Previous With New Capabilities
Opalis grant NEW in Dec 2009
Service Manager NEW in H1 2010
Operations Manager Operations Manager
Configuration Manager Configuration Manager
Data Protection Manager Data Protection Manager
Virtual Machine Manager Virtual Machine Manager
SMSE / SMSD SMSE / SMSD
• Opalis available to SMSE / SMSD customers via a grant from the Opalis
subsidiary.
• Service Manager Server ML will be a new component of SMSE / SMSD when it
becomes generally available.
• Both changes effective for Enrollment for Core Infrastructure (ECI) licenses
• Excluding ECI Standard which does not include SMSE or SMSD.
17

18. Increased Value and New Pricing
Opalis
Service Manager
(Dec 2009)
(H1 2010)
Helpdesk and IT Process
Solutions priced at $375 + IT Task Automation
Previous Opalis solution priced at
~$900 per managed server
= $1,275 in value
SMSD
$2,620 = New
SMSD: Manage 8 OSEs
at effectively $328 / OSE
SMSE: Manage 4 OSEs
at effectively $392 / OSE
SMSE = $1,569 Opalis +$1,123
New Opalis
Svc Mgr SMSD
+$371 $1,497 = Old
Svc Mgr
SMSE = $1,198
Old VMM VMM
DPM DPM
*Pricing is Open NL ERP L&SA
Config Mgr Config Mgr
2-years. Pricing for licenses
purchased through resellers is
Ops Mgr Ops Mgr
determined by agreement
SMSE SMSD $0 between the reseller and
$0
customer. Actual prices and
SMSD pricing is for a payment terms may vary.
2-proc server
SMSE Price Increase SMSD Price Increase
• Get both Service Manager & access to IT Process • Get access to both new capabilities at a lower cost than
Automation for incremental price of just Service standalone competitive solutions.
Manager ($375 Open NL ERP L&SA 2-year)
18

19. Timeline Product Introductions and Licensing Changes

20. Planned System Center Client Licensing
SC ConfigMgr SC OpsMgr SC DPM SC SvcMgr
Client ML Client ML Client ML Client ML
Per OSE or Per User Per OSE or Per User Per OSE or Per User Per OSE or Per User
1
Core CAL
2
Client Management Suite
3
ECAL

21. Planned System Center Client Pricing
1
SC ConfigMgr SC OpsMgr SC DPM SC SvcMgr
Client ML Client ML Client ML Client ML
Per OSE or Per User Per OSE or Per User Per OSE or Per User Per OSE or Per User
2
Core CAL
3
Client Management Suite
4
ECAL

22. Summary of Pricing and License Update
1. Service Manager Server ML will be added to the
SMSE / SMSD when it becomes generally
available.
2. SMSE / SMSD customers will have access to
Opalis technology through a grant from the Opalis
subsidiary.
3. Price for SMSE/SMSD will increase on August 1st
2010.

23. Resources
• Opalis product information
− www.opalis.com
− www.microsoft.com/pathways/opalis
• Service Manager product information
− http://www.microsoft.com/systemcenter/en/us/s
ervice-manager.aspx
• Server Management Suite Licensing
− http://www.microsoft.com/systemcenter/en/us/
management-suites.aspx

24. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.
©2010 Microsoft Corporation