v/María Garaña, Vice President, Microsoft Dynamics EMEA CEOs believe technology will transform their business more than any other global trend – see how Microsoft Dynamics 365 is a vital part of the digital transformation in your company.

1. Enable your organization to grow, evolve, and transform
Microsoft Dynamics 365 First Look
#MSDYN365DK

3. Dynamics 365
Your way to Digital transformation
Maria Garaña
Vice President, Dynamics EMEA

4. OF THE FORTUNE 500
IN 1955…

5. %
A r e G o n e

6. CEOs believe
technology will
transform their business
more than any other
global trend
Source: PWC CEO Survey
Trends that will
transform
business, next five
years (%)
Technological advances
Demographic shifts
Shift in global economic power
Resource scarcity & climate change
Urbanization

11. Microsoft Dynamics 365

12. Microsoft Dynamics 365
Business applications

14. Microsoft
Sales
Customer
Service
Field Service
Project Service
Automation
Operations
Financials
Marketing
+ Adobe

15. Microsoft
Sales
Customer
Service
Field Service
Project Service
Automation
Operations
Financials
Marketing
+ Adobe
Purpose-built
Productive
Adaptable
Business apps
in the cloud
Intelligent

16. Purpose-built
Built for your business, works with existing systems
Implement business processes across silos
Start with what you need, expand at your own pace
Dynamics 365

17. “With the Microsoft cloud, we gain velocity because we can be
innovative. A proof of concept that might have taken three months
to execute now takes three days.”
Chris Patti, Vice President of Technology, AccuWeather

18. Microsoft
Sales
Customer
Service
Field Service
Project Service
Automation
Operations
Financials
Marketing
+ Adobe
Purpose-built
Productive
Adaptable
Business apps
in the cloud
Intelligent

19. Productive
Productivity where you want to work
Immersive user experience with Office 365
Available on iOS, Android, Windows and web
Dynamics 365

20. Dynamics 365 + Office 365

21. Dynamics 365
Office 365

22. “We are looking to convert the knowledge our people have in their heads into a digital
format and apply machine learning tools that can look at the data, optimize it, and
adjust configurations to optimize production.”
Nevzat Ertan, Chief Enterprise Architect and Manager, Sandvik Coromant

24. Microsoft
Sales
Customer
Service
Field Service
Project Service
Automation
Operations
Financials
Marketing
+ Adobe
Purpose-built
Productive
Adaptable
Business apps
in the cloud
Intelligent

25. Intelligent
Built-in Artificial Intelligence
Out-of-box data visualizations and BI
Transformational Advanced Analytics platform
Dynamics 365

26. Dynamics 365 + Cortana Intelligence

27. Microsoft
Sales
Customer
Service
Field Service
Project Service
Automation
Operations
Financials
Marketing
+ Adobe
Built-in Artificial Intelligence
Relationship Insights
Lead Scoring
Cross-Sell/Up-Sell
Knowledge Base Insights
Demand Forecasting
Cash Flow Forecast
Product Recommendations
Preemptive Service
Resource Optimization
Predictive Sales and Inventory Forecast
Intent Analysis
Sentiment Analysis

28. “With Microsoft Dynamics 365 and Cortana Intelligence, we can analyze incredible volumes of
social content, allowing us to understand our customers and act proactively and positively
faster than ever before.”
Paul Hume, Head of Technology Development at Marston's PLC

29. Marston’s Customer Insights
Intelligence ActionData
Table Reservations
Vouchers
Customer Surveys
Service Incidents
TripAdvisor Reviews
Weather
Customers
Room Reservations
Lifetime Value
Satisfaction
Booking Trends
Spending Trends
Demographics
Occupancy
Service Reputation
Personalized Service
(Wait Staff)
Business Insights
(House Manager)
Targeted
Communication
(Marketing Staff)

30. Insights to deliver personalized
experiences to each customer.
Customer Insights

31. Microsoft
Sales
Customer
Service
Field Service
Project Service
Automation
Operations
Financials
Marketing
+ Adobe
Purpose-built
Productive
Adaptable
Business apps
in the cloud
Intelligent

32. Adaptable
Common Data Service across all your business
Automate tasks by integrating across applications
Build apps without writing code using PowerApps
Dynamics 365

33. Common Data Service: Dynamics 365
Dynamics 365

34. Common Data Service: Dynamics 365
Dynamics 365

35. Common Data Service: Dynamics 365
Dynamics 365

36. Microsoft
Sales
Customer
Service
Field Service
Project Service
Automation
Operations
Financials
Marketing
+ Adobe
Purpose-built
Productive
Adaptable
Business apps
in the cloud
Intelligent

37. Digital Transformation with Microsoft Dynamics

38. No better time to be a Dynamics customer

39. Thank you!