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Innovating from a
Legacy Platform
Jack Shaw (@jackshaw)
April 17, 2012
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
A View of the Future
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
The Queen Elizabeth
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Boeing 707
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
A Valuable Legacy, but…
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
The First Four Waves of
Business Technology
Mainframe
60s – 70s
Internet
2000s
PC
80s
Client/Server
90s
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Each Wave of
Business Technology
• Requires deployment of a
critical mass of
its predecessor wave
to achieve rapid growth
and broad acceptance.
• Has an exponentially greater impact
on business and society
than its predecessor.
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
20th Century Computing
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Emerging Technologies
Past Present Immediate Future Intermediate Future
Internet
WWW
e-Commerce
Mobile
Cloud
2000 2010 – 2011 2012 – 2013 2015
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Something Remarkable in 2011
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
No Need for Phones
"The Americans have
need of the
telephone, but we do
not. We have plenty
of messenger boys."
--Sir William
Preece, chief
engineer, British
Post Office, 1876
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Global Internet Users will Double –
and most will be Mobile
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Explosive Growth of Tablets
• 2011 Worldwide tablet sales were about
63.6 million units, a
• 261.4% increase from 2010 sales of 17.6
million units, according to Gartner, Inc.
• Tablet sales will experience strong
growth through 2015 when sales are
forecast to reach 326.3 million units.
• 2015 PC market will be only just ahead
at 535 million units.
• Tablets alone are going to have effective
parity with PCs within 4 – 5 years.
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Consumerization of IT - 1
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
“Ubiquitous computing is
inevitable.”
Within the next few years,
you won't be anywhere that
you won't have access to
any data plus massive
computational capabilities.”
— Bill Wulf, President
US National Academy of Engineering, 2002
Ubiquitous Computing
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Cloud Computing
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
$11B  $30B in 5 Years!
• Market research firm IDC
• Market for public cloud IT service
• Expected to grow at an average rate of
21.6% between 2009 and 2014
• Reaching almost $30 billion.
• That compares to revenue of about
$11 billion in 2009.
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
6 Ways Cloud Computing
Will Change Business
• A new generation of
products and services.
• The rise of new industry
leaders and IT vendors.
• Reconciliation of SOA
with the cloud and other
new IT models.
• More self-service IT
from the business-side.
• More tolerance for
innovation and
experimentation from
businesses.
• The slow-moving,
dinosaur firms will
have trouble keeping
up with more nimble
adopters and fast-
followers.
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Fasten Your Seatbelts
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
No Future In Television
"Television won't be
able to hold onto any
market it captures
after the first six
months. People will
soon get tired of
staring at a plywood
box every night." --
Daryl Zanuck, film
producer, co-founder
of 20th Century Fox
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
The Fifth Wave
Mainframe
70s
Intelligent Systems
21st Century
Internet
Late 90s
PC
80s
Client/Server
90s
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Big data—a growing torrent
• $600 to buy a disk drive that can store all of the world’s
music
• 5 billion mobile phones in use in 2010
• 30 billion pieces of content shared on Facebook every
month
• 40% projected growth in global data generated per year
vs.
• 5% growth in global IT spending
• 235 terabytes data collected by the US Library of
Congress by April 2011
• 15 out of 17 sectors in the United States have more data
stored per company than the US Library of Congress
Source: McKinsey Global Institute,
“Big data: The next frontier for innovation, competition, and productivity”
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Big Data
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Business Decisions
"Most discussions of decision
making assume that only
senior executives make
decisions or that only senior
executives' decisions matter.
This is a dangerous mistake."
— Peter Drucker
Peter Drucker, "What Makes an
Effective Executive," Harvard
Business Review, Vol. 82, No. 6,
June 2004
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Decision Management
Decision Management (DM) is a systematic approach to automate
and improve decisions across the enterprise.
It allows businesses to:
Make more profitable
and targeted
decisions
PRECISION
In the same way, over
and over again
CONSISTENCY
While being able to
adapt “on-the-fly”
AGILITY
FAST LOW COST
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Beyond BI & Data Warehousing
• Business “Intelligence” is retrospective.
– Looking at historical data for trends
– BI systems designed for:
• Occasional
• Low volume
• Manual use
• Trained experts
• Decision Management is forward looking.
– Continuous
– Real-time
– High Volume
– Operational decisions
– Existing staff
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Emerging Technologies
Past Present Immediate Future Intermediate Future
Internet
WWW
e-Commerce
Cloud
Mobile
“Big Data”
Decision Management
2000 2010 – 2011 2012 – 2013 2015
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
The Limits Of PC Memory
"No one will need more than 637KB of memory for a personal
computer. 640KB ought to be enough for anybody." --Bill Gates, co-
founder and chairman of Microsoft
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
DM and Intelligent Systems
• Implementing DM means
automating (some) decisions, BUT
• Gaining the full benefits of DM means
automating many decisions.
• While some decisions can be automated using
just simple, “If, Then, Else” program logic,
• Many more decisions can be automated by
using intelligent systems technologies.
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Intelligent Systems Technologies
• Business Rules Management Systems
• Constraint Programming
• Optimization Algorithms
• Pattern Recognition
• Predictive Analytics
• Bayesian Belief Networks
• Case Based Reasoning
• Cognitive Systems
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
What Cognitive Systems Do
• Capture the Knowledge of Human Experts in
Knowledge Bases
• Uses Knowledge in Knowledge Bases to
– Reason about information flowing through the system
– In the same ways that experts reason about similar
information.
• Works 24 X 7
• Never forgets anything relevant
• Can “think” 10,000 times faster than people.
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Autonomous Systems
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Watson –
and the Jeopardy Challenge
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Value of Cognitive Systems in IT
• Expert human analysts assessed
the threat risks of certain individuals
based a few dozen queries
in an average of one hour
• Government Cognitive System
makes the same assessments
based on over 10,000 queries
in an average of one minute.
• Productivity of Analysts increased 50 Times!
With Higher Accuracy –
Fewer False Positives or Negatives
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Inevitable Surprises
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Emerging Technologies
Past Present Immediate Future Intermediate Future
Internet
WWW
e-Commerce
Cloud
Mobile
“Big Data”
Intelligent
Decision Management
Probabilistic Reasoning
Cognitive Systems
2000 2010 – 2011 2012 – 2013 2015
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Burj Khalifa – Dubai
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
A Valuable Legacy – Modernized!
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Last Mainframe Unplugged?
“The last mainframe
will be unplugged
by 1996."
– 1991
Stewart Alsop
Editor-in-Chief
InfoWorld
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Homo COBOLProgrammerensis
Homo COBOLProgrammerensis as
spotted on a System 390 in 1999.
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
The Natural Environment for
H. Cobolprogrammerensis
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
H. Cobolprogrammerensis to
H. Generalprogrammerensis
• COBOL programming roles tend to require
business awareness skills as well as programming
language expertise.
• Integration is a major strength of COBOL
– Composite Applications: Java, XML, SOA
– MUST separate presentation logic (UI) and
business code.
• COBOL developers can no longer be
ONLY COBOL developers
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
New Pastures for Hunting
Their Natural Prey*
*The Bug
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Why Modernize?
• Immediate access to real world data
• To integrate with third parties web applications
• To interface with Mobile apps
• To interface with Cloud
• To integrate with packages for Data Analytics,
BI, and Decision Management
• Significant reduction in mainframe costs
• Soaring customer satisfaction levels
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
• It’s not enough to
accept change
• It’s not even
enough to
embrace change
You’ve got to SEEK OUT change.
Time for Change
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Change & Progress
“Change does not
necessarily
assure progress,
but progress
implacably
requires change.”
Historian Henry Steele Commager
© 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
Follow Up
• Jack Shaw, President
Breakthrough Business Technologies
• M: 770-910-5969
• Jack@e-com.com
• www.e-com.com
• www.gplus.to/JackShaw
• www.Twitter.com/JackShaw
• www.YouTube.com/user/JackShaw4728
• www.facebook.com/JackShawTechnology
• www.LinkedIn.com/in/JackShawTechnology
• www.BusinessTechnologyFuturist.WordPress.com

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Keynote Address-Innovating from a Legacy Platform

  • 1. Innovating from a Legacy Platform Jack Shaw (@jackshaw) April 17, 2012
  • 2. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved A View of the Future
  • 3. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved The Queen Elizabeth
  • 4. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Boeing 707
  • 5. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved A Valuable Legacy, but…
  • 6. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved The First Four Waves of Business Technology Mainframe 60s – 70s Internet 2000s PC 80s Client/Server 90s
  • 7. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Each Wave of Business Technology • Requires deployment of a critical mass of its predecessor wave to achieve rapid growth and broad acceptance. • Has an exponentially greater impact on business and society than its predecessor.
  • 8. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved 20th Century Computing
  • 9. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Emerging Technologies Past Present Immediate Future Intermediate Future Internet WWW e-Commerce Mobile Cloud 2000 2010 – 2011 2012 – 2013 2015
  • 10. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Something Remarkable in 2011
  • 11. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved No Need for Phones "The Americans have need of the telephone, but we do not. We have plenty of messenger boys." --Sir William Preece, chief engineer, British Post Office, 1876
  • 12. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Global Internet Users will Double – and most will be Mobile
  • 13. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Explosive Growth of Tablets • 2011 Worldwide tablet sales were about 63.6 million units, a • 261.4% increase from 2010 sales of 17.6 million units, according to Gartner, Inc. • Tablet sales will experience strong growth through 2015 when sales are forecast to reach 326.3 million units. • 2015 PC market will be only just ahead at 535 million units. • Tablets alone are going to have effective parity with PCs within 4 – 5 years.
  • 14. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Consumerization of IT - 1
  • 15. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved “Ubiquitous computing is inevitable.” Within the next few years, you won't be anywhere that you won't have access to any data plus massive computational capabilities.” — Bill Wulf, President US National Academy of Engineering, 2002 Ubiquitous Computing
  • 16. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Cloud Computing
  • 17. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved
  • 18. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved $11B  $30B in 5 Years! • Market research firm IDC • Market for public cloud IT service • Expected to grow at an average rate of 21.6% between 2009 and 2014 • Reaching almost $30 billion. • That compares to revenue of about $11 billion in 2009.
  • 19. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved 6 Ways Cloud Computing Will Change Business • A new generation of products and services. • The rise of new industry leaders and IT vendors. • Reconciliation of SOA with the cloud and other new IT models. • More self-service IT from the business-side. • More tolerance for innovation and experimentation from businesses. • The slow-moving, dinosaur firms will have trouble keeping up with more nimble adopters and fast- followers.
  • 20. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Fasten Your Seatbelts
  • 21. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved No Future In Television "Television won't be able to hold onto any market it captures after the first six months. People will soon get tired of staring at a plywood box every night." -- Daryl Zanuck, film producer, co-founder of 20th Century Fox
  • 22. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved The Fifth Wave Mainframe 70s Intelligent Systems 21st Century Internet Late 90s PC 80s Client/Server 90s
  • 23. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Big data—a growing torrent • $600 to buy a disk drive that can store all of the world’s music • 5 billion mobile phones in use in 2010 • 30 billion pieces of content shared on Facebook every month • 40% projected growth in global data generated per year vs. • 5% growth in global IT spending • 235 terabytes data collected by the US Library of Congress by April 2011 • 15 out of 17 sectors in the United States have more data stored per company than the US Library of Congress Source: McKinsey Global Institute, “Big data: The next frontier for innovation, competition, and productivity”
  • 24. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Big Data
  • 25. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Business Decisions "Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake." — Peter Drucker Peter Drucker, "What Makes an Effective Executive," Harvard Business Review, Vol. 82, No. 6, June 2004
  • 26. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Decision Management Decision Management (DM) is a systematic approach to automate and improve decisions across the enterprise. It allows businesses to: Make more profitable and targeted decisions PRECISION In the same way, over and over again CONSISTENCY While being able to adapt “on-the-fly” AGILITY FAST LOW COST
  • 27. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Beyond BI & Data Warehousing • Business “Intelligence” is retrospective. – Looking at historical data for trends – BI systems designed for: • Occasional • Low volume • Manual use • Trained experts • Decision Management is forward looking. – Continuous – Real-time – High Volume – Operational decisions – Existing staff
  • 28. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Emerging Technologies Past Present Immediate Future Intermediate Future Internet WWW e-Commerce Cloud Mobile “Big Data” Decision Management 2000 2010 – 2011 2012 – 2013 2015
  • 29. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved The Limits Of PC Memory "No one will need more than 637KB of memory for a personal computer. 640KB ought to be enough for anybody." --Bill Gates, co- founder and chairman of Microsoft
  • 30. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved DM and Intelligent Systems • Implementing DM means automating (some) decisions, BUT • Gaining the full benefits of DM means automating many decisions. • While some decisions can be automated using just simple, “If, Then, Else” program logic, • Many more decisions can be automated by using intelligent systems technologies.
  • 31. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Intelligent Systems Technologies • Business Rules Management Systems • Constraint Programming • Optimization Algorithms • Pattern Recognition • Predictive Analytics • Bayesian Belief Networks • Case Based Reasoning • Cognitive Systems
  • 32. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved What Cognitive Systems Do • Capture the Knowledge of Human Experts in Knowledge Bases • Uses Knowledge in Knowledge Bases to – Reason about information flowing through the system – In the same ways that experts reason about similar information. • Works 24 X 7 • Never forgets anything relevant • Can “think” 10,000 times faster than people.
  • 33. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Autonomous Systems
  • 34. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Watson – and the Jeopardy Challenge
  • 35. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Value of Cognitive Systems in IT • Expert human analysts assessed the threat risks of certain individuals based a few dozen queries in an average of one hour • Government Cognitive System makes the same assessments based on over 10,000 queries in an average of one minute. • Productivity of Analysts increased 50 Times! With Higher Accuracy – Fewer False Positives or Negatives
  • 36. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Inevitable Surprises
  • 37. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Emerging Technologies Past Present Immediate Future Intermediate Future Internet WWW e-Commerce Cloud Mobile “Big Data” Intelligent Decision Management Probabilistic Reasoning Cognitive Systems 2000 2010 – 2011 2012 – 2013 2015
  • 38. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Burj Khalifa – Dubai
  • 39. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved A Valuable Legacy – Modernized!
  • 40. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Last Mainframe Unplugged? “The last mainframe will be unplugged by 1996." – 1991 Stewart Alsop Editor-in-Chief InfoWorld
  • 41. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Homo COBOLProgrammerensis Homo COBOLProgrammerensis as spotted on a System 390 in 1999.
  • 42. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved The Natural Environment for H. Cobolprogrammerensis
  • 43. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved H. Cobolprogrammerensis to H. Generalprogrammerensis • COBOL programming roles tend to require business awareness skills as well as programming language expertise. • Integration is a major strength of COBOL – Composite Applications: Java, XML, SOA – MUST separate presentation logic (UI) and business code. • COBOL developers can no longer be ONLY COBOL developers
  • 44. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved New Pastures for Hunting Their Natural Prey* *The Bug
  • 45. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Why Modernize? • Immediate access to real world data • To integrate with third parties web applications • To interface with Mobile apps • To interface with Cloud • To integrate with packages for Data Analytics, BI, and Decision Management • Significant reduction in mainframe costs • Soaring customer satisfaction levels
  • 46. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved • It’s not enough to accept change • It’s not even enough to embrace change You’ve got to SEEK OUT change. Time for Change
  • 47. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Change & Progress “Change does not necessarily assure progress, but progress implacably requires change.” Historian Henry Steele Commager
  • 48. © 2012, Confidential and Proprietary Information of Breakthrough Business Technologies, LLC, All Rights Reserved Follow Up • Jack Shaw, President Breakthrough Business Technologies • M: 770-910-5969 • Jack@e-com.com • www.e-com.com • www.gplus.to/JackShaw • www.Twitter.com/JackShaw • www.YouTube.com/user/JackShaw4728 • www.facebook.com/JackShawTechnology • www.LinkedIn.com/in/JackShawTechnology • www.BusinessTechnologyFuturist.WordPress.com

Notas do Editor

  1. http://www.youtube.com/watch?v=a6cNdhOKwi0
  2. “Baby” Video 1:30