1. Michelle K. Menns
2733 East Tower Dr, Apt. 532 Cincinnati, OH 45238 - (252)-258-4365 - mkimberleymenns@gmail.com
SUMMARY OF QUALIFICATIONS
Detail oriented and adept at troubleshooting electronics and computer technology issues. Skilled with customer service issue
resolution and communication.
EDUCATION
East Carolina University Greenville, NC
Bachelor of Science in Information and Computer Technology; Minor: Business May 2012
SKILLS/CAPABILITIES
Windows, XP, 7, 8, 8.1
Installs & Rebuilds
Data Backup & Restoration
Software Management & Installs
Profile Management
License Management
MS Office Suite/Outlook
Microsoft Active Directory
Linux/Unix
Autocad Setup
Network Connection
Troubleshooting Desktop Issues
EXPERIENCE
Hill-Rom, Batesville, IN April 2016-Present
Customer Care Center Rep
Answer calls from customers and technicians. Identify issues and flag them for timely resolution. Answer customer
questions regarding accessory items. Work with other team members, sales and field service on specific issues with
customers through resolution of those issues.
Dollie’s Delectable Carobs, Greenville, NC January 2010-Present
Tech Support/Webmaster
Provide technical support on site for pcs and laptops, update hardware/software, perform virus removal, troubleshoot
peripherals. Redesigned website, routinely add new products and update site to accommodate customization. Advise
on equipment upgrades. Keep track of spending on supplies and equipment and prioritize purchases.
Ebenezer SDA Church, Greenville,NC January 2013 – March 2016
Director of AV/Web Ministry
Redesigned the website and created social media page for the church. Keep both updated with current information
and upcoming events. Provide maintenance/troubleshooting of current equipment and purchase new ones as needed.
PCM Sales Inc, October 2015 – March 2016
Service Delivery Specialist (Hill-Rom – Cary,NC)
Onsite desktop support for employee laptops/pcs. Set up new computers with standard image and prepare other
peripherals for new employees. Re-image computers when other troubleshooting doesn’t resolve the issue. Replace
hardware – ie. harddrives, lcd panels, keyboards – on laptops when necessary. Troubleshoot any issues such as
system lockouts, BSOD, or other issues.
Murtech Consulting Inc, Independence, OH October 2015 – December 2015
Field Technician (CompuCom/T-Mobile;Goodyear – Multiple locations, NC)
Sales/Training iPad upgrades – Visited multiple T-Mobile stores across the state to upgrade their Sales/Training
iPads. Verified upgrade was successful with tech support or reinstalled when necessary. Visited several Goodyear
sites to install new systems. Transferred clients’ data from old pc to new pc. Relayed any unresolvable issues with
install to base tech support.
Robert Half Technology, Raleigh, NC June 2015 – July 2015
Field Technician (CompuCom/WeightWatchers – Various sites across NC)
Windows 7 upgrades – Reimaged computers from usb flash drive. Troubleshot any errors that occurred during the
reimage process. Contacted the senior technician when necessary. Verified that computers were functional before
leaving site. Replace switches – disconnect/reconnect network cables. Verify connections.
Digital Business Services, Winterville, NC October 2012– March 2015
Networking Engineer/System Admin (The East Group – Greenville, NC, Winterville Machine Works – Winterville, NC)
Provided technical support services for client at two different sites. Created, managed and maintained user
accounts in Active Directory. Desktop support including hardware and software installation and troubleshooting,
virus removal, server maintenance. Configured and deployed new desktops and laptops to users. Resolved network
connection and printer related issues. Created documentation for server backups.

2. Michelle K. Menns
2733 East Tower Dr, Apt. 532 Cincinnati, OH 45238 - (252)-258-4365 - mkimberleymenns@gmail.com
Murtech Consulting Inc, Independence, OH September 2014 – December 2014
Field Technician (CompuCom/TMobile – Greenville-Wilson-Charlotte, NC)
Windows 7 upgrades – Contacted store managers to set up time to ensure access to portal computers. Reimaged
portals from usb flash drive. Troubleshot any errors that occurred during the reimage process. Escalated to Senior
Technician when necessary. Verified portal computer functional with follow-up phone-call or site visit.
NWN Corp, Morrisville, NC (Carolina East Health System – New Bern, NC) January 2014 – May 2014
Field Technician
MS Outlook server/email migration and desktop support services for client. Configured email on desktops, ipads,
iphones or other mobile devices for users. Resolved/troubleshot email migration related issues. Documented
migrated users.
Digital Business Services, Greenville, NC January 2012-May 2012
Network Engineer Intern
Created and maintained user accounts using Microsoft Exchange Server, troubleshot network connectivity, installed
Autocad software, troubleshot hardware and driver issues.