1. MICHELLE A. FIRMIN
3 Wilson Rd.  Gorham, ME  207.233.1826  mfirmin@maine.rr.com
QUALIFICATIONS
• Demonstrated career experience promoting innovative library resources and services
while providing exceptional customer service
• Skilled in all areas of library service including circulation, reference, and technical services
• Proficient in a numerous software applications including Sierra circulation module,
LibGuides, Snag-it, Adobe Connect, MS Office, Mail Chimp, Google Applications
EDUCATION
Rutgers, The State University, New Brunswick, NJ
Master of Library Service, October 1996
University of New Hampshire, Durham, NH
Bachelor of Arts, May 1992
Major: Communication Minor: Psychology
EXPERIENCE
Director of the Learning Commons, 2015-Nov. 2015
Kaplan University Maine, Lewiston, ME
• Oversaw the panning, operation and activities of the Learning Commons (formerly
Library and Academic Assistance Center)
• Supervised, assessed, and trained staff in order to provide quality service
• Partnered closely with campus wide departments and faculty to implement Learning
Commons support programs and initiatives.
• Participated in intensive emerging leader program
• Coordinated ADA accommodations for students
Librarian, 2002-2015
Kaplan University Maine, South Portland, ME
• Assisted students, faculty and staff with their library and research needs
• Utilized Sierra software to facilitate circulation activities
• Cataloged library resources according to Minerva standards utilizing Sierra, OCLC
Connexion, and WorldCat
• Contributed to the evaluation and purchase of library resources and services
• Promoted library resources through library displays, print materials, newsletter articles
and web page special features
• Designed, developed, and updated the use of LibGuides/LibAnswers
• Developed curriculum materials and taught research skills to students in various courses
• Provided reference support for online students throughout the world via phone, email,
and LivePerson chat
• Collaborated with faculty to plan research opportunities and instruction for classes
• Supported KU Maine departments by producing a variety of promotional materials
including in-house brochures, programs, and newsletters
• Assisted students and faculty with computer, software, and equipment troubleshooting
Resource Specialist, 2000-2001

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Massachusetts Prevention Center, New Bedford, MA
• Managed and directed the Resource Center‘s specialized health education collection
• Responsible for the implementation of a Cape Code satellite resource center and the
initiation of other regional satellite sites
• Provided technical assistance to library users on an array of health promotion and
disease prevention resources
• Monitored and appropriated resource budget funds
• Selected, purchased, and cataloged resources to enhance and support the library’s
collection including books, journals, curricula, videos, pamphlets, and visual aids
• Promoted library resources to health professionals and community members through
newsletters, open houses, health fairs, workshops and group orientation sessions
• Compiled and presented statistical data to funding institutions, including MA Department
of Education and the MA Department of Health
• Hired, supervised, trained, and assessed performance of library assistant and temporary
personnel
Medical Librarian, 1996-2000
St. Peter’s University Hospital Library, New Brunswick, NJ
• Assisted department manager in directing library operations
• Responsible for reference and information services
• Provided online literature search services in medicine, allied health, and health
administration
• Oversaw and maintained online and automated systems
• Designed and maintained library’s website
• Prepared original cataloging records and processed library materials
• Supervised, trained, and assessed performance of library staff
• Promoted library resources and services
• Educated patrons in use of the Internet and library databases
• Participated in selection of materials for the library’s collection
• Recommended new policies, procedures, and services
• Designed and produced library newsletter and information materials
Library Technician, 1994-1996
St. Peter’s University Hospital Library, New Brunswick, NJ
• Coordinated online circulation activities
• Managed serials collection including claiming, binding and current journal holdings list
• Participated in book acquisitions
• Assisted with maintenance of library and clinical department book budgets
• Supervised library assistants
• Provided ILL support including network and consortia membership
• Staffed reference desk and provided bibliographic instruction
Library Assistant / Data Entry Clerk, 1993-1994
National Starch and Chemical, Bridgewater, NJ (Temporary assignment)
• Performed basic circulation duties
• Created database using Lotus Notes and utilized Page maker to create library bulletin.
• Provided bibliographic instruction
FREELANCE EXPERIENCE
Web Page Consultant, April-June 2001
Healthcare of Southeastern Massachusetts, Brockton, MA
• Designed and published two web sites for Healthcare’s Prevention Centers in Brockton
and New Bedford.

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