1. ResourcefulLeadership
Team
Work
Creave
EXPERTISE
Interfaces
Technology
VendorRelaons
ProblemResoluon
Documentaon
ProjectMgmt
SKILLS
5050WestPointRd
LaGrange,GA30240
linkedin.com/in/mclainm
mmclain@west.com
Tel:706-590-1406
CONTACT
1992-1996
Lane HighSchool-GPA3.5
ADVANCEDDIPLOMA
EDUCATION
TICKETING:SalesForce/VariousHelpDeskInterfaces
OPERATINGSYSTEMS:Windows/Unix/Linux
TELEPHONY:PSTN/IP/PBXTelecom/AudioCodecs(G.711,G.729,etc.)
WEB:WebExMeengCenter/UnifiedMeeng5
VIDEO:Vidyo/PolycomMCU/VideoCodecs(H.323)
EQUIPMENT:Avaya/Compunex/Polycom(Cerfied)/Sonus/Ditech
PLATFORMS&PROTOCOLS:Splunk/FTP/SOAP/SIPPLATFORMS&PROTOCOLS:Splunk/FTP/SOAP/SIP
PROFICIENCIES
Createandsupportvideoconferences(PolycomAccordMCU-H.323)
Supportedvideoconferencingunits(PolycomViewstaon,Tandberg,etc.)
OverseevideoMCUinstallaons(PolycomAccord,LucentTech,etc.)
Supportedwebconferencingproducts(MeengCenter,ConferencePlace)
VIDEOANDWEBCONFERENCINGTECHNICIAN 1998-2003
Providesadministravesupporttovideo/voice/datacommunicaonsystems
Plansandcoordinatessupportandmaintenanceprojects
Createsandmaintainsdetailedsupportdocumentaon
Overseeacviesinvolvedinqualityresoluonofescalatedproblems
SENIORTELECOM SYSTEMSADMINISTRATOR 2003-Present
WORKEXPERIENCE
Communicaonsprofessionalwithbackgroundincomputertechnologyand
audio,web,andvideosupportseekingtoexpandexperienceandcra
experienallearningtechniquesthroughtestedmethodsandnewphiloso-
phies.Iamaconscienousanddetailorientedemployeewithexcellentcom-
municaonandtaskmanagementskills.
PROFILE
SENIORTELECOMSYSTEMSADMINISTRATOR
MICHAELMCLAINMM