1. 1 9 1 1 H A W T H O R N B R O O K L A N E F R E S N O , T X 7 7 5 4 5
8 3 2 / 4 6 5 - 2 4 2 5  D O N A T T O . M I C H A E L @ Y A H O O . C O M
M I C H A E L D O N A T T O
COMPREHENSIVE DIAGNOSTIC REPAIR │TROUBLESHOOTING │PC CONFIGURATIONS
│INSTALLATIONS & MAINTENANCE │CUSTOMER SERVICE
IT PROFESSIONAL
CompTIA and Microsoft certified with excellent troubleshooting hardware and software issues.
Over 7 years of customer service experience and able to provide theoretical and practical
customer/end user service and support via email, face to face and/or chat to diagnose,
troubleshoot and repair hardware, software and other peripheral devices.
Technology Strengths & Skills
 Experience building, upgrading , repairing and configurations of computers, laptops, and
phones
 Installation of multiple operating systems i.e. Win 7/8/XP/Vista
 Configuring Windows Firewalls
 Configure and support TCP/IP, LAN, WAN, and VLAN on a command line interface for
Cisco IOS routers, switches, and end devices
 Implement a virtual environment to consolidate server hardware resources using Hyper-
V hypervisor, Virtual Box, and VMware solutions
 Microsoft Office: Word, Excel, Power Point, and Outlook
 Troubleshooting program and operating issues
EDUCATION & CERTIFICATION
4/2015 - Current MyComputerCareer.Edu Houston, TX
Information Technology Systems Administration Certificate
Certifications Earned:
MTA Windows Operating System Fundamentals, MTA Network Fundamentals, MTA Server
Administration, CompTIA A+
Certifications in Progress: Network+, CompTIA Server +, Mobility+, MCP Win 7, and CCENT
08/2007 – 05/2010 University of North Texas Denton, TX
Major: Photography/Cinematography
08/2005 – 05/2007 Wharton Junior College Sugarland, TX
Major: General Studies

2. EMPLOYMENT
Accredo Packaging Houston, TX 3/2015
Prepress Technician
 Arrange and mount typeset material and illustrations into paste-ups for printing
reproduction, based on artists' or editors' layouts.
 Storing sleeves and plates when not being used.
Atterro Contractor – Toshiba Houston, TX 8/2014-3/2015
Coil Winder
 Operate hand wire-coiling machines to wind wire coils used in electrical
components such as resistors and transformers, and in electrical equipment and
instruments such as bobbins and generators.
Grand Isle Shipyard Abbeville, LA 4/2013-8/2014
L.I.F.E. Champion/Safety
 Assisting with morning safety meetings
 Performing safety checks throughout the day
 Giving safety orientation to visitors and contractors
 Performing tool calibrations
 Environmental monitoring
United Shutdown Safety Houston, TX 11/2012-2/2013
Fire Watch/Hole Watch
 Bringing necessary safety equipment and PPE to work site and making sure work is
safe.
 Monitoring the atmosphere with a MK4 tester
 Monitoring hole entry and exit and keeping log updated.
Lifetouch Portrait Studio& School Division Sugar Land, TX 2011-2012
Photographer
 Setting and confirming appointments with customers. Efficiently photographing the
customers and their party, then enhancing their pictures for the customer to
purchase.
 Commuting to the schools in my district with the equipment provided to me to
photograph the students and staff.
Best Buy Denton, TX 2009-2011
Merchandising and Inventory
 Changing out outdated signs, loss prevention, product shelf display and open item
management, making sure that displays are properly placed and functioning, to do
carry outs and carry ins, and when the need arises unload trucks and receive
merchandise and help on the sales floor.
Best Buy Sugar Land, TX 2007-2009
Computer Sales Specialist
 Interacting with customers and selling computers, product service packages,
accessories, also keeping the department in working condition.