1. Michael J. Bricis
405 Washington Street, Apt. 801
Waukegan, IL 60085
847-477-9091
got_mikl@comcast.net
SUMMARY
Conscientious, resourceful management specialist with over twenty years experience
in Customer Service, Planning, and Strategy. Excellent interpersonal skills in
communicating key data to employees, customers, and suppliers.
Exceptional skills in:
 Logistics  Increasing Customer Satisfaction
 Project Management  Estimations
 Team Management  Dispute Mediation
PROFESSIONAL EXPERIENCE
Groundhawg LLC, Chicago, IL 2003 – 2015
Traffic Manager, 2006 – 2015
Handles the day-to-day operations at Groundhawg LLC and executes all corporate-
based initiatives. Submits orders and tracks progression. Escalates issues when
appropriate. Assists in resolving customer billing issues. Manages client and vendor
relationships. Oversees team of vehicle operators.
Vehicle Operator, 2003 – 2005
Delivered contracted goods to the appropriate clients, on-time and under budget.
Caremark Corporate Headquarters, Northbrook, IL 2001
Senior Clinical Coordinator, 2001
Generated daily audits for cost-savings evaluations. Presented findings weekly to
departmental leads and corresponding pharmacy managers. Confirmed acceptance of
changes proposed from audits performed. Approved changes were automatically
implemented, while all declined proposals garnered further research.
Caremark Prescription Services Division, Lincolnshire, IL 1995 – 2001
Patient Advocate Team Technician, 1999 – 2001
Entered prescription translation for corrected orders. Experienced heavy contact with
medical offices and providers. Verified controlled substance scripts for proper release
and shipments. Directly supported the P.A.T Pharmacist. Retrieved manual patient
prescriptions and performed general office duties.

2. Michael J. Bricis
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Pharmacy Translation Technician, 1996 – 1999
Entered new customer orders and gathered personal customer information as needed.
Translated patient prescriptions into Quantum Leap Program. Recommended cost
saving medications through the Therapeutic Intervention process. Had daily contact
with providers.
Order Entry, 1995 – 1996
Entered new customer orders, processed electronic credit card payments and
generated customer reports upon request.
EDUCATION
Illustration
American Academy of Art, Chicago, IL
Northern Illinois University, DeKalb, IL
TECHNICAL SUMMARY
Languages &
Software
Aljex, Loadtech Logistics, Progressive, Strategy Live, Quantum
Leap System, MS Office Products
Operating Systems Microsoft Windows
Networking
CLUBS AND ASSOCIATIONS
Co-Representative of the Northwest Suburban Meeting of the SCBWI
(Society of Children’s Book Writers and Illustrators)
PROFESSIONAL ACCOMPLISHMENTS
“Caremark Gold Medallion Award” for outstanding efforts in maintaining superior
conversion success rates.
State of Illinois Issued License – Pharmacy Technician (expired)