Do you need to predict the true impact of business growth for a specific department or product line? Are you unsure which infrastructure items (servers and their logical software components) are serving which business applications and on which tiers response time for your transactions are taking place? Now you can get a valuable insight into the performance across all tiers of your enterprise data center environments. We’ll show you how you can combine business forecast information with infrastructure performance metrics and predict whether you have sufficient capacity to meet the needs of your business at both the component and service levels. Join us and find out how the combination of Correlsense SharePath and Metron athene® will provide you with a complete Capacity Management solution

1. From Components to Real-User
Transactions to the Business:
(How Metron and Correlsense Integrate to Provide an
ITIL-aligned Capacity Management Solution)
September 22, 2011
Rich Fronheiser, Metron-Athene, Inc.

2. Agenda
• A brief overview of ITIL Capacity Management
• The need for both component data and transaction data
to do effective Capacity Management
• How Sharepath can help you monitor your transactions
• How Athene can provide component data and business
data and a framework for effective Capacity
Management reporting, analysis, and planning
• How Athene and Sharepath can provide an integrated
solution for effective Capacity Management

3. What is ITIL (v3)?
• Good practice for IT Service Management
• Based on the Service Management Lifecycle
o Service Strategy
o Service Design
o Service Transition
o Service Operation
o Continual Service Improvement

4. ITIL Capacity Management
• Goal
• Purpose
• Objectives
• Scope

5. ITIL Capacity Management
• Three levels of Capacity Management
o Business
o Service
o Component
• Requirements most often flow “top-down” and data and
information “bottom-up”

6. Capacity Management Activities
• Iterative activities
o Monitoring, Analysis, Tuning, Implementation
• Demand Management
• Modeling
• Application sizing
• Modeling
• Storing data in the CMIS
• Completing the Capacity Plan

7. Capacity Management:
Basic questions that need answers
• What is the expected business growth next year, and
how will it affect our IT infrastructure?
• Which infrastructure items (servers and logical
components) are serving which business applications
and services?
• How will the relationship between the underlying
components affect services levels and in a wider context
the business that uses them?
• Which infrastructure components can be consolidated
without degrading service levels?

8. Today’s Capacity Management Challenge
Planning ahead to achieve service levels while managing:
Business Constant Change, M&A
Service Complex, Multi-Tiered Architectures, SOA
Component
Heterogeneous, Dynamic (Virtualization,
Cloud)

9. Many kinds of data needed
• Business data
• Service data
• Component data
• Financial data
• Relationships

10. Sharepath from Correlsense
• Allows you to monitor all real-user transactions in
production
• Allows you to capture statistics from all the hops in the
infrastructure
• Builds a map that shows the relationships between IT
components even in very complicated environments
• Provides statistics for many different functions in an
organization, including Capacity Management

11. Real-Time Detection – The Key to Business/IT
Alignment!
• Transaction Metering
• Mapping and Modeling
External
Cloud
Partner
Web App
Services Partner
App App
Servers
Virtual
Web
Servers
Wire Xfer Wire Xfer Firewall Msg.
Broker
<$100K >$100K
Load
Balancer DB
App
Proxy Servers
Virtual
Web Mainframe
Network Directory
Firewall Servers Server

12. How SharePath Works
o Patent pending technology
o No need for code change
o Stores 100% of all traffic –
by design
o No manual modeling
o Negligible overhead
Individual Transaction Transaction and Auto-detection of
Path Detection Application Modeling dependency topology

14. Aligning Business and IT for Optimized Planning
• Transactions are the missing link that tie together
infrastructure, applications and the business
IT
TRX
Business

15. Aligning Business and IT for Optimized Planning
• By tracking transactions through all hops, SharePath
creates valuable, business-contextual data
Real User
Experience
Application
Network
Infrastructure

16. Data for Key IT Initiatives
Problem
Isolation
Trends BSM
SharePath
Data
End
SLAs
Users
Roll
Outs

17. athene®
Capacity Management Data / Information
1/3/2012
17

18. athene®
Ad hoc drill down
1/3/2012
18

19. athene®
Robust Reporting
1/3/2012
19

20. athene®
• Component data can be captured or imported from
many different platforms and sources
• Business data can be imported into a central database
for use within Planning (trending and modeling)
applications
• Data can be captured and stored at all three levels of
ITIL Capacity Management – let’s see how Sharepath
data can be used within Athene to provide an
enterprise-wide Capacity Management solution

21. Athene/Sharepath Demo

22. Introduction
• How does SharePath integrate with Athene?
• How can it be used in the real-world?
• What value does it add?

23. Scenario
• Two applications
o Online Trading
o eBanking
• Hosted on multiple servers (UNIX & Linux)

24. Data Integration
Online Trading Response Time - 21/07/2010
SLA Warn ing SLA Breach Average Response seconds
4.0
3.5
3.0
2.5
2.0
1.5
1.0
0.5
0.0
21/07/2 010

25. Data Integration
Online Trading Total Transactions by Type - 21/07/2010
Customer Attri butes Equi ty Orders Order Routi ng OT Risk Anal ysis
35000
30000
25000
20000
15000
10000
5000
0
21/07/2 010

26. Data Integration
Online Trading Response Time Correlation
CPU Uti li zati on Tota l Reported %, mercury Average Response seconds, resp ti me,Onl in eTra ding
100 4.0
90
3.5
80
3.0
70
2.5
60
50 2.0
40
1.5
30
1.0
20
0.5
10
0 0.0
21/07/2 010

27. Data Integration
Server Utilization by Application on the 18/07/2010 for mercury
eBan ki ng,Customer Verifi ca ti o,mercu ry On li ne T radi ng,OT Ri sk Anal ysi s,mercury
3500
3000
2500
2000
1500
1000
500
0
21/07/2 010

28. Questions
• SLA’s are being breached, what course of action
should we take?
• How much extra work can an application cope with?
• Should I move a workload or upgrade the server?

29. Models
“A model is a simplification of
reality, built for a specific purpose”

30. Modeling Overview - Trending

31. Modeling Overview - Analytical
Response times are non-linear Non-linear
R Traffic related queuing change in
Response
Lists, cache, freeslots Time R
Constraints of OS and network
Constraints of RDBMS etc
Feedback loops
Non-intuitive.
Utilization U

32. Modeling Challenges
• Which servers are hosting which applications?
o Understanding the relationships
o Understanding the volumes
o Understanding the resource consumption
• Accurately assigning resource usage
o SharePath accurately captures the workload split

33. Modeling - Baseline

34. Modeling – scenario one

35. Modeling – scenario two

36. Summary
• Business runs on transactions, transactions run on IT
o Transactions are the missing link between
o Components
o Services
o Business
• By using SharePath to fully track transactions and
Athene to optimize capacity management
o Valuable business/IT data is created
o Unprecedented visibility is gained
• Enabling Athene to use this valuable data drives better
capacity management decisions and predictions

37. Summary
• Together, Correlsense and Metron provide the first
transaction-based capacity planning solution that is
capable of handling today’s business and IT alignment
challenges

38. QUESTIONS?

39. Further information can be found at
www.metron-athene.com
or by contacting
rich.fronheiser@metron-athene.com