O slideshow foi denunciado.
Utilizamos seu perfil e dados de atividades no LinkedIn para personalizar e exibir anúncios mais relevantes. Altere suas preferências de anúncios quando desejar.

Dev ops + ITIL / mejor juntos webinar

269 visualizações

Publicada em

ITIL + DevOps? Match made in heaven or hell?

Publicada em: Tecnologia
  • Seja o primeiro a comentar

Dev ops + ITIL / mejor juntos webinar

  1. 1. DevOps e ITIL Mejor Juntos! Ismael A. Ramirez CEO & Founder ITIL Expert MCT #2503376 gerencia@itservice.ms
  2. 2. DevOps + ITIL Próximo evento : BootCamp Cartagena – info@itservice.com.co
  3. 3. Traditional Development and Operations
  4. 4. PUBLIC6 www.itservice.com.
  5. 5. PUBLIC S D P Business requirements Initiation (e.g. TOGAF-IT4IT-SDLC-Agile) e.g COBIT Agile – Scrum - Devops Devops e.g. COBIT-CMMI- Lean/SixSigma Early life supportperiod Live operation Design and development (e.g. Project Start-up & SAC SAC SAC SAC SAC Document and agree business requirements (strategy and design) Design service solution (design) Develop service solution (design) Build service solution (transition) Test service solution (transition) Deploy service solution (transition) Transition and operation involvement SLR SLR SLR Pilot SLA Live SLA SLM SLR SLR SLR Change management RFC released Authorized for Authorized for Authorized for design development build and test Authorized for Authorized for deployment SLA pilot Authorized for acceptance Reviewand close Release and deployment management Plan and prepare release Build and test release Deploy and verify release (incl. early life support) Review and close SAC SAC Enterprise Value Creation (EVC) (e.g. Managing Project ------------------------) (e.g. Project Close) 7 www.itservice.com.
  6. 6. DevOps solutions to problem resolution Fix WORKING SOFTWARE Actionable feedback ALM integrated tools and workflowsDeployment and configuration automation Testing in production Non-intrusive diagnostics Production captured debug data Próximo evento : BootCamp Cartagena – info@itservice.com.co
  7. 7. ITIL + DevOps? Match made in heaven or hell? If meshed well, ITIL and DevOps will maintain the strengths of both and increase speed and efficiency. If meshed poorly, DevOps will either create chaos within a ITIL organization, or ITIL will drastically slow DevOps effectiveness Próximo evento : BootCamp Cartagena – info@itservice.com.co
  8. 8. DevOps + ITIL framework ProductionDevelopment Operate + learn (ServiceOperations) Plan (ServiceStrategy) (ServiceDesign) Develop + test (ServiceDesign) Release (ServiceTransition) Requirements (Continuous Improvement) Collaboration Próximo evento : BootCamp Cartagena – info@itservice.com.co
  9. 9. Infrastructure as Code Continuous Integration Continuous Deployment Release Management App Performance Monitoring Load Testing & Auto- Scale • Availability Monitoring • Automated Testing • Capacity Management • Change Management • Configuration Management • Automated Environment De-Provisioning • Self Service Environments • Automated Recovery • Hypothesis Driven Development • Testing in Production • Fault Injection • Usage Monitoring / User Telemetry DevOps + ITIL framework Próximo evento : BootCamp Cartagena – info@itservice.com.co c
  10. 10. Service Strategy Introduction
  11. 11. Portfolio and Business Relationship: What do we do? Cost: What does it cost? Demand: Can we deliver it? Architecture: Essential frameworks for decisions Managing “what” we do Strategy Design TransitionOperations Continuous Improvement Próximo evento : BootCamp Cartagena – info@itservice.com.co
  12. 12. Service Strategy = Imagine and Architect Determine “what” you want to do Define architectures Hand off to agile project process Identified Service Idea Business Strategy Architecture Project Process Selection Service Design Próximo evento : BootCamp Cartagena – info@itservice.com.co
  13. 13. Service Design Introduction
  14. 14.  Accelerates project intake through agile backlog  Includes operations, business, and development  Improves time-to-value of project  Defines what backlog gets funding  Accelerate without loss of control DevOps and SDP
  15. 15. Modern IT DevOps to ITIL® Strategy Design TransitionOperations Continuous Improvement
  16. 16. Bimodal TI
  17. 17. Próximo evento : BootCamp Cartagena – info@itservice.com.co
  18. 18. PUBLIC The continuous complex closed loop system 2 3 www.itservice.com. Feedback Lessons learned forimprovement Feedback Lessons learned for improvement Output Feedback Lessons learned for improvement Service Strategy Strategies, policies, standards Service Design Plans to create and modify services and service management processes Service Transition Manage the transition of a new or changed service and/or service management process into production Service Operation Day-to-day operation of services and service management processes Output Feedback Lessons learned forimprovement Feedback Lessons learned forimprovement Output Continual Service Improvement Activities are embedded in the service lifecycle
  19. 19. PUBLIC PUBLIC The continuous complex closed loop system: ‘ITSM re-defined’ Continual Service Improvement Six Sigma / Lean / ISO9000 / CMMI Control Objectives for IT (COBIT) Simulations (e.g. Grab@Pizza) Feedback Lessons learned forimprovement Feedback Lessons learned for improvement Service Design TOGAF / IT4IT / SOA / Zachman Agile/Scrum SDLC / Waterfall PMBOK® / PRINCE2® Simulations (e.g. Challenge of Egypt, The Phoenix Project) Output Feedback Lessons learned for improvement Service Transition DEVOPS Agile / Scrum PMBOK® / PRINCE2® Simulations (e.g. Apollo 13) Output Feedback Lessons learned forimprovement Feedback Lessons learned forimprovement Service Strategy Enterprise Value Creation (EVC) Control Objectives for IT (COBIT) Simulations Architecture (e.g.TOGAF / IT4IT) Development (e.g. SDLC, Agile) Project Management (e.g. PMBOK, PRINCE2) Service Operation DEVOPS Simulations (e.g. Apollo 13) 12
  20. 20. Ismael A. Ramirez CEO & Founder ITIL Expert MCT #2503376 gerencia@itservice.ms

×