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In the past year serious medical errors were reported on a daily basis The process touched every aspect of medicine andby the local press. This has greatly undermined the confidence of the healthcare in Mohammad Dossary Hospital based in Al-public in the quality of medical care provided by both private and Khobar, as confirmed by statistics.government run institutions in the Kingdom of Saudi Arabia (KSA). Improved revenue base due to lower rejections by insurance companies of the invoices. Accounts Receivable Rejected Collected 23.12% 76.88% 2004 6.95% 93.05% 2006 6.72% 93.28% 2007 Low number of reported incidents and problems. 9 2008 Quality Indicators 8 7 No. of Incidents 6 5 4 3 2 1 0 Jan Mar Apr Jun Jul Sep Oct Dec Nosocomial Infection Needle Prick Pharmacy ErrorThe Ministry of Health (MOH) conducted situational analysis ofvarious hospitals to identify problems and opportunities at the current Upward trend in patient census. 250,000hospital setting. Quality Program in Western Region of KSA 200,000 No. of Patients 34 Jeddah Mecca Taif 150,000 23 100,000 14 12 11 8 7 8 50,000 2 4 1 0 - Surveyed Passed Surveyed Passed 2004 2005 2006 2007 2008 Admissions ER Visits Clinic Visits 2004-2005 2005-2006 4,506 4,830 3,608 4,019 2,723 MOH setup the Central Board of Accreditation for Healthcare Institutions (CBAHI) and formulated the National Hospital Standards, at par with JCAHO (Joint 787 1,173 384 459 668 Commission on Accreditation of Hospital Organizations), in order to improve healthcare quality in all hospitals within KSA. A key factor in the success of 2004 2005 2006 2007 2008 implementing this process was to appoint Consultants to Deliveries Surgeries visit the hospitals. 10 visits each This presentation highlights the impact of this process on the quality improvement of local hospitals and subsequently better care provided to clients. We will recommend the same model to less developed countries in order to improve the quality of their healthcare institutions. The cost of implementing these changes could be kept at a minimum, as in our hospital, by assigning the role of Director of 4 visits each Quality Management to the senior most consultant of the hospital.