Melvin M. Jones has over 15 years of experience in customer service, collections, and quality assurance roles in the financial services industry. He currently works as the Quality Assurance Manager for Wells Fargo Home Mortgage, where he supervises QA analysts and ensures quality in the loan postponement process. Previously, he has held roles in collections, home preservation, and accelerated management programs at Wells Fargo. He also has experience as a banker and administrative assistant at JP Morgan Chase and in the entertainment industry. Jones has strong communication, organizational, and multi-tasking skills. He has a degree in Communications and Political Science from Grambling State University.

1. Melvin M. Jones
5080 Foxberry Lane, Roswell, GA 30075• 310-404-1195 Mobile • melvin.matthew.jones@gmail.com
QUALIFICATIONS
 Organized, detail oriented, and proficient in multi-tasking
 Customer service driven, risk focused, self motivated, and hard working
 Super communication skills with proven ability to interact successfully with executives, administrators, managers,
supervisors, staff personnel, technicians, vendor/service providers and attorneys’
 Highly flexible in creating, processing, and presented polished, professional work that reflects thoughtful, logical
application of planning and organizing.
 Windows, Mac OS, UNIX, MSP/Fidelity/LPS, IAM/Workflow, Microsoft Word, PowerPoint, Excel, Access,
Visio, Project and InfoPath, SAP,Oracle and Web Based Applications.
EXPERIENCE
Wells Fargo Home Mortgage San Antonio, TX 03/12-Present
Collections Foreclosure Control:Quality Assurance Manager
 Direct supervision of QA Analyst responsible for the postponement process of Retention and Liquidation loans
for FHA/VA,FNMA/FHMLC,Bank & Private, Client-512, WFF, and CORE portfolios
Wells Fargo Home Mortgage San Antonio, TX 06/11-03/12
Accelerated Management Program:Program Associate- Supervisory
 Final rotation in Foreclosure WFHM-Client 512; operating as Loan Administration Manager for Loss Control
Production team. Assist with oversight of Quality Control process. Assist Leadership with streamlining process
and timelines as well as working to facilitate cohesive partnerships with our Home Preservation and Collections
partners.
 Second rotation in FHA Home Preservation; Operating as Loan Administration Manager. Coached department
reps on Pipeline management , resulting in reduced aging reporting and team ending rotation as Tier 10
respectfully , talk offs
 First rotation in Home Preservation Implantation; Operating as a Implementation Manager , projects included roll-
out of SPOC for WFHM-Client 512, Creation and Implementation of the WFHM-Client 512 Escalation
department, and OCC reporting metrics and validation
Home Preservation: Home Preservation Specialist Wells Owned Risk-WHFM Client 512 03/10-06/11
 Home Preservation Specialist in Start Up Ownership Model for Wells Owned Risk-WFHM- Client 512
portfolios
 Gathering of documents using verbal communication with borrowers seeking mortgage assistance
 Strong verbal and written communication skills to get documents needed to send to Underwriting.
 Expert knowledge of Workflow, CPI/MSP/LPS,Query,LIV and Microsoft Office programs
 Assist team with talk offs, process, action plans, coaching and assisted management with interviews for the HPS
department
Collections: LevelII Collector for Wells Owned Risk. 10/09-03/10

2.  Collector in Start Up Inbound/ Outbound Blended Call Center for Wells Owned Risk portfolio
 Research of borrowers financial situation utilizing software: Early Resolution, Fidelity, Easy Pay,Loan Image
Viewer and Global Event Management
 Negotiates account resolution on delinquent accounts and provide terms of repayment.
 Partners with Loss Mitigation to pre qualify borrowers for loan modification options
 High dollar collector utilizing the MCL model
Executive Temps Burbank,CA 10/04-12/08
Contract Employee: Disney/ABC Entertainment,Paramount/ CBS Corp, Warner Bros., NBC Universal

  Executive Assistant to the Vice President
 Managed the Staff Producers, Production Assistants and Interns.
 Sales Planner for Digital and Mobile Sales.
 Created Request For proposal which culminated in closing sale of $750,000 Online Ad buys from Toyota
 Accountant for Disney Cable Group.
 Collection of aged accounts utilizing verbal and written correspondence for Month end and Quarterly
reconciliation.
 Duties included posting vendor invoices in JDE system,
 Posting shipping and delivery conformation in JDE.
 Other duties include filing, and other administrative duties.
 Duties included answering telephone calls, scheduling meetings, both internal and outside clients.
 Drafting of Deal Memo’s with agents, managers and attorneys.
 Daily input of check registry for all CBS productions utilizing Zero Balance Accounts
 Profit participations for productions as well as ancillary licensing revenue.
 Assistant Cashier for Box Office Reports
JP Morgan Chase Dallas,TX 11/02 – 06/04
Banker:Team Lead in Retail Financial Service Center for Middle Market,Small Business, and Credit Cards
 Assisted with team stats,coaching, career development, team and departmental sales and collection goals.
 Customer service banker with consistent Top Performer and Customer Service Awarded
 Coached Six Sigma member and pilot team for policy and systems integration for merger of Bank One and
JP Morgan Chase credit card collection department
Education
Grambling State University 1988-1991
AA Degree Communications & Political Science
University of Phoenix (Online) 2004-2005
Taken Additional Undergraduate Level Studies