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Jive Software - Clearspace Overview

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Jive Software - Clearspace Overview

  1. 1. Jive Software What’s next in collaboration
  2. 2. Quick Background <ul><li>Enterprise Collaboration Software for open organizations </li></ul><ul><li>Founded in 2001 </li></ul><ul><li>Based in Portland, OR </li></ul><ul><li>Profitable since inception </li></ul><ul><ul><li>No investment </li></ul></ul><ul><li>1,500+ global customers </li></ul><ul><li>Growing at 75% annually </li></ul>Selected Customers
  3. 3. Open, flexible team collaboration
  4. 4. How did Clearspace Come About? Customer Advisory Group <ul><li>Autodesk </li></ul><ul><li>Apple </li></ul><ul><li>Amazon </li></ul><ul><li>Encana </li></ul><ul><li>CWMD </li></ul><ul><li>Nestle </li></ul><ul><li>GM </li></ul><ul><li>CNET </li></ul><ul><li>Air Canada </li></ul><ul><li>Conde Nast </li></ul><ul><li>IBM </li></ul><ul><li>SAP </li></ul><ul><li>Univ. of Phoenix </li></ul><ul><li>Borland </li></ul><ul><li>Citrix </li></ul><ul><li>VMWare </li></ul><ul><li>Quest </li></ul><ul><li>Intuit </li></ul><ul><li>Key Messages </li></ul><ul><li>Community / openness now a priority (C-level sponsorship) </li></ul><ul><li>Need to please users while hitting business goals </li></ul><ul><li>Need flexible systems – customizable and scalable </li></ul><ul><li>Need to combine cool with powerful </li></ul><ul><li>Work with our existing technology investments </li></ul>
  5. 5. The Problems KB CMS IM Wiki File Repository Email, calendars Multiple point solutions Content Hard to find, error-prone Duplicated effort Process No integration w/ CRM No wiki workflow People Who knows who? Who knows what? Too much structure or too ad-hoc No common rewards or reputation Blogs Customer Forum
  6. 6. Enterprise-class Collaboration
  7. 7. Big Picture Enterprise 2.0 Customer & Partner Communities (April ‘07) Team Collaboration (February ‘07) (July) Workflow Content
  8. 8. What’s Unique? Unified Single architecture Common functionality Connect similar content Content types Unified recognition and identity Customers, partners, employees Flexible Scales from 3 to 3M users Structured and ad-hoc Open standards Plug-in architecture Developer source Role-based permissions Web Services/SOA Integrates with portals Leverages investments in other systems Real-Time Notifications (RSS, real-time, email, workflow, private messages) Real-time co-authoring Routing & queuing Group Chat Deep presence integration Web client & phone optimized Contribute asynchronous content through IM Client The only collaboration platform that is:
  9. 9. Clearspace X Customers <ul><li>CNet </li></ul><ul><li>Red Hat </li></ul><ul><li>Bank of America </li></ul><ul><li>Steorn </li></ul><ul><li>Turner Networks </li></ul><ul><li>Right Media/Yahoo </li></ul><ul><li>IBM </li></ul><ul><li>Cognos </li></ul>“ Having worked for years with wikis, forums and blogs, I never thought that the three collaboration modalities could be integrated so well.” - Carlos Caballero, Director of Online Communities, Quest Software “ Clearspace has transformed the way we work. It is our new Single-Source-of-Truth (SSoT) for documentation, specs, research and anything else related. If it’s not on Clearspace it doesn’t exist! What a fantastic piece of software!” - Markus O. Hummel, VP of Business Operations, Ribbit Corporation
  10. 10. The Business Case for Community <ul><li>Lower Costs : Cost of web resolution is 13% of a live resolution 3 </li></ul><ul><li>Gain Insights : Mine community content & Identify experts </li></ul><ul><li>Boost Loyalty: Participants are: </li></ul><ul><li>9X more likely to revisit your site 3 </li></ul><ul><li>2X as loyal 1 </li></ul><ul><li>Purchase 2X as often 2 </li></ul><ul><li>Purchase 5X more than the avg client 2 </li></ul><ul><li>Gain Control: Communities will form around your solution whether you choose to host them or not 1 </li></ul>1 Forrester Research 2 McKinsey / Media Metrix Study 3 2004 Association of Support Professionals Study (All were using another forums solution prior to Jive) Results Months Client 16x 9 6x 12 4 4 4x 4x
  11. 11. Who uses Jive with customers? CUSTOMER-FACING Developer Networks Brand Communities Support / Customer Communities Example Customers Types Amazon Apple BEA TIBCO Borland HP Nestle SAP EMC SAS Institute Nestle BBC Vivendi Booz Allen Eli Lilly P&G CapGemini NASA SPAWAR Turner Honda BellSouth Comcast Univision Virgin Viacom Pepsi VNU Merck Nissan GE Siemens Other Selected Customers
  12. 12. A Better Document System “ I LOVE the idea of a STRUCTURED wiki vs. the messy mass of information that most wikis are right now.” Sam Patterson, Borland “ 100% gold star - this is the perfect way to do most documents.” Don Jones, GM Actions Wiki Word / File sys. Doc Mgmt Ease of authoring X X X Workflow / review X X Search X X X Reward system X Ratings X X Content Mapping X X Versioning X X X Discussions X X Web docs X X Binary docs X X X Affordability X X X
  13. 13. Why people love Clearspace MANAGERS See who’s working on what Customize area how they want it Get quick “buzz snapshots” Understand social and influence connections Stay connected through real-time notifications Engage more efficiently Stay on top of tasks Evaluate team’s performance and contribution USERS Rewarded for value Can Personalize their area Makes work easier (and fun) Sense of connection and identity Faster feedback and answers Quickly find help Collaboration makes contributions even better No bottlenecks IT DEPARTMENT Install and deploy in under 30 min Incredibly easy to manage Completely secure Enterprise-class, J2EE Customize in seconds Integrate cleanly with other apps Unified system (no department silos) Affordable COMPANIES Huge productivity increases Better connected workforce Competitive advantage Customized for their unique business Equip culture with progressive tools Customer and partner satisfaction
  14. 14. <ul><li>Open Standards </li></ul><ul><li>Open architecture, pure J2EE </li></ul><ul><li>Out of box LDAP / AD Support </li></ul><ul><li>OpenSearch Standard Support </li></ul><ul><li>Customizable </li></ul><ul><li>Skinnable UI </li></ul><ul><li>WebServices enabled </li></ul><ul><li>RSS data access </li></ul><ul><li>Full API for custom logic </li></ul><ul><li>Full source code availability </li></ul><ul><li>Scalable/Fault-Tolerant </li></ul><ul><li>Extensive caching (soon) </li></ul><ul><li>Full clustering (soon) </li></ul><ul><li>Secure </li></ul><ul><li>Thousands of customer installations </li></ul><ul><li>Role-based access rights </li></ul>What we mean by “open-architecture”
  15. 15. Customization UI Templates LOGIC Custom Actions Interceptors/Filters API Plugin Points (auth, user, group) Web Services DATA MODEL Extended Properties FreeMarker Templates Apply new theme to a Space, Sub-Space or URL Example: EA Games Global, Space, and Sub-Space Level Interceptors or Filters Perform action on an object based on established rules Example: Moderate all discussion posts that contain the word “Scowled” Java class level interaction with Jive API Pre-established plugin points for authentication and authorization with directory systems Example: LDAP integration and WebDAV Ability to extend the data model to store additional data without modifying the actual schema Example: Pinksheets (adding stock rating to a thread) WEB SERVICES SOAP Based XML Use Web Services capability in Clearspace to integrate existing web-based applications with Clearspace Example: Expose HR based employee information in Clearspace
  16. 16. Navigating the Waters Small guys Big Guys RTC Unified System Enterprise features & relationships Flexible Integration (w/ small, big guys) No lock-in (platform independent) Innovative (& use cases) Usability Support internal & external communities Differentiators
  17. 17. Open source real-time collaboration
  18. 18. Project Background <ul><li>180,000 downloads/month. </li></ul><ul><li>Over 13,000 active members </li></ul><ul><li>2006 ServerWatch winner. </li></ul><ul><li>Only open, standards-based RTC alternative. </li></ul><ul><li>Enterprise Edition </li></ul>
  19. 19. Unified Products Email Discussions Documents Calendar Search Social Networking Blogs Wikis Tasks Workflow Notifications Polls Projects RTC Team Collaboration Messaging integration Whiteboard and editing Video Voice Conferencing IM and Presence Open Source Developer Source
  20. 20. Openfire: Open, Enterprise RTC <ul><li>Why IM? </li></ul><ul><li>As ubiquitous as email. </li></ul><ul><li>The most valuable real estate on the desktop. </li></ul><ul><li>The only thick client that will survive. </li></ul><ul><li>The future hub of collaboration (2.0). </li></ul>RTC Whiteboard and editing Video Voice Conferencing IM and Presence Starting Point Just Added