Humble UX: Let go of pride to build good products together

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Humble UX was a talk I gave at a "Ladies that UX" night in London. Let me know if you want the version with the notes included! meg.design@gmail.com or tweet at me - @megdesign

Design

Project under-staffed, !
under-appreciated, !
they misunderstood.!

Please put your hand up !
if you’re under-payed and
over-qualiﬁed.!

Do you even UX?!!
Much project, much uninformed, !
I am overwhelmed.!

The virtues of a good UX designer by Colman Walsh !
http://iqcontent.com/blog/2010/03/the-virtues-of-a-ux-professional/!
Oversimpliﬁed!
!
Can’t say no, I’m a pleaser!
!
Acquiesces, can’t push back!
!
No attention to detail!
!
Rash decisions, without info!
!
I only see problems!
!
“Yes, but” instead of “Yes, and”!
!
Prima Donna UX evangelist!
!
No client will stand in my way!!
!
Client needs < user needs !
!
I need all the answers…
stalemate!

– David Gillis in “Humble Product Design” !
https://medium.com/@davegillis/humble-product-design-5849ade7b263!
stakeholders who ﬁnally “get it” !
can be an appealing, !
though often elusive, prospect!
“Escaping to a better job with
bosses, co-workers, and other !
But could it be that our collective frustration [at
working cooperatively] says more about us than
those who are supposedly holding us back?” !

A hyper-awareness of
what someone else
knows better than you.!

Sometimes outcomes for consumers and
clients are more important than UX
processes and deliverables.!
Outcomes > Processes!
Making > Analysis!
I ascribe to Jeff Gothelf’s Lean UX principles: !
“Progress=outcomes, not output” and “Making over analysis"!

It’s impossible to care about empathy when
you believe you understand perfectly.
Cultivate unquenchable curiosity about the
product, the user and the client.!
Curiosity!

Recap!
!
1.  Other people know more than you do. !
2.  You need other people in order to make
something cool. !
3.  You should be open to being wrong, and
learn to listen to other people. !
4.  Making UX designs is not the same as
generating business outcomes.!
5.  You’re only as empathetic as you are curious.!

1.  What role have fear and humility played
in your projects? !
!
2.  How have you been able to overcome
pride in your everyday? !
!
3.  What are your favourite resources for
learning humility and collaboration? !
Thanks ladies, <3 @megdesign!

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Humble UX: Let go of pride to build good products together

1. Humble UX: ! Let go of pride to build good products together! ! @megdesign!

4. Project under-staffed, ! under-appreciated, ! they misunderstood.!

5. Please put your hand up ! if you’re under-payed and over-qualiﬁed.!

6. Do you even UX?!! Much project, much uninformed, ! I am overwhelmed.!

7. Fear, Pride ! and Humility!

8. The virtues of a good UX designer by Colman Walsh ! http://iqcontent.com/blog/2010/03/the-virtues-of-a-ux-professional/! Oversimpliﬁed! ! Can’t say no, I’m a pleaser! ! Acquiesces, can’t push back! ! No attention to detail! ! Rash decisions, without info! ! I only see problems! ! “Yes, but” instead of “Yes, and”! ! Prima Donna UX evangelist! ! No client will stand in my way!! ! Client needs < user needs ! ! I need all the answers… stalemate!

9. – David Gillis in “Humble Product Design” ! https://medium.com/@davegillis/humble-product-design-5849ade7b263! stakeholders who ﬁnally “get it” ! can be an appealing, ! though often elusive, prospect! “Escaping to a better job with bosses, co-workers, and other ! But could it be that our collective frustration [at working cooperatively] says more about us than those who are supposedly holding us back?” !

10. To do: ! Work on Humility!

11. A hyper-awareness of what someone else knows better than you.!

12.

13.

14. Sometimes outcomes for consumers and clients are more important than UX processes and deliverables.! Outcomes > Processes! Making > Analysis! I ascribe to Jeff Gothelf’s Lean UX principles: ! “Progress=outcomes, not output” and “Making over analysis"!

15. It’s impossible to care about empathy when you believe you understand perfectly. Cultivate unquenchable curiosity about the product, the user and the client.! Curiosity!

16. Recap! ! 1.  Other people know more than you do. ! 2.  You need other people in order to make something cool. ! 3.  You should be open to being wrong, and learn to listen to other people. ! 4.  Making UX designs is not the same as generating business outcomes.! 5.  You’re only as empathetic as you are curious.!

17. 1.  What role have fear and humility played in your projects? ! ! 2.  How have you been able to overcome pride in your everyday? ! ! 3.  What are your favourite resources for learning humility and collaboration? ! Thanks ladies, <3 @megdesign!

Humble UX: Let go of pride to build good products together

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