Learn how your family practice can increase productivity and improve profitability and cash flow with Integrated EHR Solution

1. Case Study
High Ridge Family Practice
At a Glance
Improves Financial Performance with
Organization
Integrated EHR Solution
High Ridge Family Practice High Ridge Family Practice, a busy, and fully capture the given level of
Stamford, Conn. five-provider group of family service so as to leave no money on
– Family practice practitioners in Stamford, Conn., the table. Additionally, High Ridge
– 5 physicians has been committed to electronic wanted a financially stable vendor,
– Active patient population health record (EHR) technology capable of providing ongoing
of 5,000 to 6,000 since 1990, when it implemented a support and technical enhancements
rudimentary integrated EHR and for its solution as regulatory
– 12,500 to 14,500 office visits practice management system. The requirements and the practice’s
per year practice finally hit the mark in needs evolved.
2004 with the right solution — an
Solution Spotlight advanced integrated EHR, billing, Answers
scheduling, and ordering solution After evaluating several vendors,
– Practice Partner Appointment from McKesson. Now, all charges
Scheduler High Ridge Family Practice
are captured during the patient chose McKesson’s Practice Partner®
– Practice Partner Medical Billing encounter with efficient electronic suite of integrated software:
– Practice Partner Patient Records documentation. Billing is virtually Practice Partner® Appointment
seamless, and days in accounts Scheduler, Practice Partner® Medical
– Practice Partner Order Entry receivables are low. With these Billing, Practice Partner® Patient
efficiencies, the practice has Records and Practice Partner® Order
Critical Issues grown, adding two physicians, Entry. (Practice Partner version 9.2
– Increasing productivity increasing the number of patient from McKesson is a CCHIT CertifiedSM
visits per physician and improving product for CCHIT Ambulatory EHR
– Improving profitability overall clinical care.
and cash flow 2006 and 2007.) “I wanted a fully
integrated software system that
Challenges would allow my practice to operate
Results In 2003, privacy and security as efficiently as possible. Practice
– Annual gross charges increased provisions in HIPAA precluded Partner has succeeded in this
by 30% after the first year further use of High Ridge objective,” says Falkoff.
– Cash flow improved by Family Practice’s legacy practice
25%-30% management system. Led by The Practice Partner system’s
the practice’s IT champion and integrated EHR and practice
– Turnaround on insurance founding partner, Dr. Alan Falkoff, management tools meet the
payments reduced from High Ridge began the search for a practice’s needs for increased
45-60 days to 14-21 days better solution, one that would productivity and reliability.
boost productivity and increase High Ridge physicians use the
cash flow, while helping physicians application’s customizable progress
provide better care quality. note templates to fully document
patient visits with appropriate
The practice wanted a docu- diagnosis and E&M codes. Using
mentation system that would these templates, the practice has
allow physicians to maximize improved its coding, and the
their time spent with patients physicians are confident that

2. Case Study
“I wanted a fully integrated their documentation supports The practice is confident that it
the given level of service. has found a reliable vendor in
software system that would McKesson. “The company has
allow my practice to operate The Practice Partner application’s been very supportive, helpful
progress notes automatically import and cooperative, with excellent
as efficiently as possible. The clinical data, making patient visits support and responsiveness,”
more efficient and giving High explains Falkoff.
Practice Partner system has Ridge physicians the power to make
succeeded in this objective.” better care decisions. For example, Results
documenting a yearly physical exam The Practice Partner application’s
is much faster because the patient’s integrated software system helped
past medical history, social history High Ridge to improve both office
Dr. Alan Falkoff and family history are automatically efficiency and the financial health
High Ridge Family Practice inserted into the progress note. of the practice. Since deploying
Additionally, the system’s built-in the system, High Ridge added
alerts and practice guidelines help two physicians and increased
the practice improve performance both quality time with patients
metrics in key areas. Overall, this and patient volume. The practice
helps physicians improve clinical has accelerated receivables,
outcomes. reducing turnaround on insurance
payments from 45-60 days to
High Ridge physicians automatically 14-21 days and improving cash flow
send procedure and diagnosis by 25% to 30%. Overall, annual
codes entered during the patient gross charges increased by 30%
encounter to the billing clerk via with improved coding and charge
the Practice Partner software’s capture after the first year of
electronic encounter form (EEF). using the Practice Partner solution.
This eliminates the paper superbill, Since then, charges increased
helping to reduce data entry errors by 8% to 12% per year.
and billing omissions and speed
charge posting. The practice can “Through the integrated system
bill for services much faster and from Practice Partner, we bill for our
thus receive payments sooner, services sooner and dramatically
helping to improve cash flow. improve cash flow in our practice,”
explains Dr. Falkoff. “This improves
“With the Practice Partner system, our ability to maintain our office,
charge capture is maximized; we retain quality staff, upgrade
get paid better because the system equipment and take home a
captures every charge and helps us reasonable income.”
document office visits to their
highest level,” relays Falkoff.
McKesson Provider Technologies Copyright © 2007 McKesson Corporation and/or one of its subsidiaries. All rights reserved. Practice Partner is a
registered trademark of Physicians Microsystems Inc., a wholly owned subsidiary of McKesson Information
5995 Windward Parkway Solutions LLC. CCHIT CertifiedSM is a service mark of the Certification Commission for Healthcare Information
Alpharetta, GA 30005 Technology. All other product or company names mentioned may be trademarks, service marks or registered
trademarks of their respective companies. PRT275-09/07
http://www.mckesson.com
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