2. Listening vs. Hearing
• Hearing- physical process; natural; passive.
• Listening- physical & mental process; active; learned
process; a skill.
• Listening is hard!
• You must choose to participate in the process of listening.
4. Basic Listening skills:
1)Attitude
Maintain a constructive Attitude
2)Attention
Strive to pay Attention
3)Adjustment
Cultivate a capacity for Adjustment
4) Empathy
reflection of content and feeling at a deeper level
5. Why communication fails….
• 70% of all communication is
• Misunderstood
• Misinterpreted
• Rejected
• Distorted
• Not heard
7. WHAT IS ACTIVE LISTENING?
• improves mutual understanding.
• paying attention to other people.
8. WHY LISTEN ACTIVELY?
• Our brain works four times the speed that someone can speak.
• enriches you and those around you.
• guides other areas of your life.
• builds trust and respect between people
• Helps in learning new insights.
10. Why is active listening difficult?
• preoccupied with difficult situations.
• Anxiety can make it hard to listen.
• Being angry.
• Having an idea in mind of what a person “should do”.
11. When to Use Active Listening
Inappropriate
Routine interactions.
Physical emergencies.
Appropriate
Organizational Crises.
Conflict situations.
Giving and receiving
feedback.
Brainstorming, problem
solving.
12. STEPS OF ACTIVE LISTENING
• Hearing.
• Focusing on the message.
• Comprehending and interpreting.
• Analyzing and Evaluating.
• Responding.
• Remembering.
13. THE TEN COMMANDMENTS
• Stop Talking.
• Put The Talker At Ease.
• Show Him That You Want To Listen.
• Remove Distractions.
• Empathize With Him.
• Be Patient.
• Hold Your Temper.
• Go Easy On Arguments And Criticism.
• Ask Questions.
• Stop Talking!
14. Do you frequently think of other things when others are talking to
you?
Do you silently argue with the talker?
Do you only selectively hear ideas that fit your beliefs?
Do you feel most people have little to talk about that is interesting
or important?
Do you frequently interrupt others as they are speaking?
Do you silently criticize characteristics of the speaker: voice,
looks, manner of speaking?
IF ANY ONE OF THE ANSWER IS YES THEN THINK AGAIN
AND BE A GOOD LISTENER!!!!!!!
Are You a Good Listener?