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LISTENINGLISTENING
SKILLSSKILLS
BY- MAYURI
VADHER
Listening vs. Hearing
• Hearing- physical process; natural; passive.
• Listening- physical & mental process; active; learned
process; a skill.
• Listening is hard!
• You must choose to participate in the process of listening.
listening skills
Basic Listening skills:
1)Attitude
Maintain a constructive Attitude
2)Attention
Strive to pay Attention
3)Adjustment
Cultivate a capacity for Adjustment
4) Empathy
reflection of content and feeling at a deeper level
Why communication fails….
• 70% of all communication is
• Misunderstood
• Misinterpreted
• Rejected
• Distorted
• Not heard
Listening steps
1. Hearing
2. Understanding
3. Judging
WHAT IS ACTIVE LISTENING?
• improves mutual understanding.
• paying attention to other people.
WHY LISTEN ACTIVELY?
• Our brain works four times the speed that someone can speak.
• enriches you and those around you.
• guides other areas of your life.
• builds trust and respect between people
• Helps in learning new insights.
Why listening skills are important
• Improves relationships.
• Improves our knowledge.
• Improves our understanding.
• Prevents problems escalating.
• Shows empathy.
• Builds relationships.
• Leads to better results.
Why is active listening difficult?
• preoccupied with difficult situations.
• Anxiety can make it hard to listen.
• Being angry.
• Having an idea in mind of what a person “should do”.
When to Use Active Listening
Inappropriate
 Routine interactions.
 Physical emergencies.
Appropriate
 Organizational Crises.
 Conflict situations.
 Giving and receiving
feedback.
 Brainstorming, problem
solving.
STEPS OF ACTIVE LISTENING
• Hearing.
• Focusing on the message.
• Comprehending and interpreting.
• Analyzing and Evaluating.
• Responding.
• Remembering.
THE TEN COMMANDMENTS
• Stop Talking.
• Put The Talker At Ease.
• Show Him That You Want To Listen.
• Remove Distractions.
• Empathize With Him.
• Be Patient.
• Hold Your Temper.
• Go Easy On Arguments And Criticism.
• Ask Questions.
• Stop Talking!
 Do you frequently think of other things when others are talking to
you?
 Do you silently argue with the talker?
 Do you only selectively hear ideas that fit your beliefs?
 Do you feel most people have little to talk about that is interesting
or important?
 Do you frequently interrupt others as they are speaking?
 Do you silently criticize characteristics of the speaker: voice,
looks, manner of speaking?
IF ANY ONE OF THE ANSWER IS YES THEN THINK AGAIN
AND BE A GOOD LISTENER!!!!!!!
Are You a Good Listener?
listening skills

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listening skills

  • 2. Listening vs. Hearing • Hearing- physical process; natural; passive. • Listening- physical & mental process; active; learned process; a skill. • Listening is hard! • You must choose to participate in the process of listening.
  • 4. Basic Listening skills: 1)Attitude Maintain a constructive Attitude 2)Attention Strive to pay Attention 3)Adjustment Cultivate a capacity for Adjustment 4) Empathy reflection of content and feeling at a deeper level
  • 5. Why communication fails…. • 70% of all communication is • Misunderstood • Misinterpreted • Rejected • Distorted • Not heard
  • 6. Listening steps 1. Hearing 2. Understanding 3. Judging
  • 7. WHAT IS ACTIVE LISTENING? • improves mutual understanding. • paying attention to other people.
  • 8. WHY LISTEN ACTIVELY? • Our brain works four times the speed that someone can speak. • enriches you and those around you. • guides other areas of your life. • builds trust and respect between people • Helps in learning new insights.
  • 9. Why listening skills are important • Improves relationships. • Improves our knowledge. • Improves our understanding. • Prevents problems escalating. • Shows empathy. • Builds relationships. • Leads to better results.
  • 10. Why is active listening difficult? • preoccupied with difficult situations. • Anxiety can make it hard to listen. • Being angry. • Having an idea in mind of what a person “should do”.
  • 11. When to Use Active Listening Inappropriate  Routine interactions.  Physical emergencies. Appropriate  Organizational Crises.  Conflict situations.  Giving and receiving feedback.  Brainstorming, problem solving.
  • 12. STEPS OF ACTIVE LISTENING • Hearing. • Focusing on the message. • Comprehending and interpreting. • Analyzing and Evaluating. • Responding. • Remembering.
  • 13. THE TEN COMMANDMENTS • Stop Talking. • Put The Talker At Ease. • Show Him That You Want To Listen. • Remove Distractions. • Empathize With Him. • Be Patient. • Hold Your Temper. • Go Easy On Arguments And Criticism. • Ask Questions. • Stop Talking!
  • 14.  Do you frequently think of other things when others are talking to you?  Do you silently argue with the talker?  Do you only selectively hear ideas that fit your beliefs?  Do you feel most people have little to talk about that is interesting or important?  Do you frequently interrupt others as they are speaking?  Do you silently criticize characteristics of the speaker: voice, looks, manner of speaking? IF ANY ONE OF THE ANSWER IS YES THEN THINK AGAIN AND BE A GOOD LISTENER!!!!!!! Are You a Good Listener?