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Executive Summary of Pulse 2011 Key MessagesNew approaches to addressing the high cost of operational inefficiency, transformingthe economics of IT and continuously improving the business impact of technology • Improve infrastructure affordability and flexibility spanning space, energy, assets, and labor. • Enable Product & Service Innovation by converging digital and physical infrastructures and leveraging unprecedented degrees of real-time operational data. • Unleash the power of analytics to gain new insights, improving the predictability of business outcomes. Integrated Service Management in the era of Smarter Computing 1
Extending the Capabilities of ISM for a new era of Smarter Computing Infrastructure Product & Service Predictability of Affordability & Flexibility Innovation Business Outcomes• Image / Virtualization & Cloud • Real-time Asset Locator • Security Intrusion System Management • Intelligent Network Metering • Space Management Solutions• End point Management Solutions • Smart Buildings Management • SaaS Service Desk• Network Management Solutions Management • Analytics Solutions
Integrated Service Management VISIBILITY CONTROL AUTOMATION Monitor in real-time React quickly & effectively Achieve efficiency Business Services and Assets CLOUD COMPUTING WORK LOAD OPTIMIZED SYSTEMS FEDERATED INFORMATIONVisibility, Control and Automation™ across the End-to-End Business Infrastructure & Service Chain 3
An Approach to Continuously Improving Business Impact Business Services Predictability of business outcomes Service & product innovation Service quality & resiliency Infrastructure affordability & flexibility
Evolving to an Integrated Platform… Real-time Metrics & Dashboards ISM Business Processes Driving Continual Improvement Key Domains & Processes Integrated Service Management Platform 5
Leveraging an Open, Standards Based Architecture For For Data Centers For Industries Design & Delivery Open Services for Lifecycle Collaboration (OSLC) Client’s Future Existing Open Architecture Dynamic Interaction IBM Capabilities Capabilities 3rd Party Federated Data Common Services Capabilities Best Practices Collaboration Administration: Users, projects, process Dashboards Security Discovery Query
Today’s Executive Panel Danny Sabbah (moderator) Mike Rhodin (panelist) General Manager Senior Vice President IBM Tivoli Software IBM Software Solutions Group Robert LeBlanc (panelist) Tom Rosamilia (panelist) Senior Vice President General Manager IBM Middleware Software Power and z Systems Systems and Technology Group Steve Robinson (panelist) Neeraj Chandra (panelist) General Manager Vice President Strategy IBM Security Solutions IBM Rational Software 7