Introduction (health management 2013)

LEIERSKAP EN BESTUUR IN GESONDHEIDSORG
LEADERSHIP AND MANAGEMENT IN HEALTHCARE

2 0 1 3

Fakulteit Geneeskunde en Gesondheidswetenskappe  Faculty of Medicine and Health Sciences

Needed: Agents of change

Is it possible to develop a health care environment where

improving patient outcomes

and staff competence and empathy,

are consistently encouraged?

The aims of this module

• To enable you to better understand your potential role
as a change agent so that patient outcomes are
improved and health systems strengthened.

• To explore the seven roles you need to take on to be
an effective change agent in the
21st century, focusing on the roles of manager, leader,
collaborator, communicator and professional.

• To enable you to develop better insight about how the
health system works, how to tackle a problem and
when to wait for the right opportunity.

Overview of the module

Theme • Change agent for the 21st
1 century

Theme • Change agent putting
patients and communities
2 first

Theme • Working as change agent
3 in the health system

Tema 1 / Theme 1

Agent van verandering in 'n onsekere
toekoms
1 Change agent in an uncertain future
AGENT VAN Agent van verandering as leier en
VERANDERING bestuurder
VIR DIE 21STE Change agent as leader and
EEU manager
Agent van verandering as
Change agent for kommunikeerder, medewerker en
the 21st century beroepspersoon
Change agent as communicator,
collaborator and professional

Tema 1 / Theme 1

2
STEL PASIËNTE EN
GEMEENSKAPPE
VOOROP AS AGENT
VAN VERANDERING

Change agent putting
patients and
communities first

Tema 3 / Theme 3
Werk as agent van verandering in die globale en
Suid-Afrikaanse gesondheidsisteme
3 Working as change agent in the global and South
WERK AS African health systems
AGENT VAN Werk as agent van verandering in 'n distrikhospitaal
VERANDERING Working as change agent in a district hospital
IN DIE
Werk as agent van verandering deur die
GESONDHEID- gemeenskap te betrek
SISTEEM Working as change agent by engaging the
community
Working as
Werk as agent van verandering in privaatpraktyk
change agent in Working as change agent in private practice
the health system
Voorkom en bestuur risiko as agent van verandering
Preventing and managing risk as change agent

Developing competencies needed to
successfully complete this module.

• Reflection on and discussion of ideas and concepts in
the readings and the lectures with fellow students are
key.

• Just to work for the class mark will not assist you to
develop the competencies needed to successfully
complete this module.

• To fully benefit you’ll need to be intuitive, to think out of
the box, wrestle with new ideas, and be creative and
bold. This may well result in discomfort or even
confusion.

Venues

• All lectures will be in Main Lecture Hall of the Teaching
Block.

• Group presentations will be in four different locations,
which will be announced during the first week of the
module.

Assessment

The class mark will be based on

• Group assignment: 45%

• Group test/exam question and memorandum: 5%

• Test (18 Jan @9h00 in TSS): 50%

Learning Management System

This module is on new Blackboard Learning
Management System NOT on the old Webstudies

http://webstudies2.sun.ac.za
Make sure you are loaded today.

Attendance

Both the lectures and the group presentations are
compulsory. Failure to request permission of absence
beforehand (from ssnyman@sun.ac.za) will lead to an
unsatisfactory outcome.

Reaching Learning Outcomes

• Lectures (basic concepts, framework and overview)

• Readings (notes and blackboard)

• Group Assignments (By Wednesday16 January)

• Group Presentations (Thursday 17 January )

• Film: The Doctor (Wednesday 16 January @9h00)

• Setting exam question as group (Tuesday 15 January
@9h00)

• Writing test (18 January @9h00 – 11h00 in TSS)

• Writing exam (6 May)

Group assignments 1

Class divide in 4 for presentations
4-5 students per group
A B C D
Assignment 1
Assignment 2
Assignment 3
Assignment 4
Assignment 5
Assignment 6
Assignment 7
Assignment 8
Assignment 9
Assignment 10

Group assignments 2

• Follow the specific instructions assigned to your
group. Take in consideration the learning outcomes
related to your topic. If there are any other issues or
experiences which you regard as important to facilitate
deep learning, it should also be mentioned

• Each assignment has an allocated coach. Groups can
contact their couch to clarify any uncertainties.

• Most of the assignments require groups to interview
people. In most cases appointments with these people
are already made. The persons should be followed up
immediately and the appointment confirmed.

Group assignments 3

• Questionnaires and surveys: Information on how to
draw up a questionnaire is available on Blackboard.

• Before the interviews students should have mastered
the theory, having studied and reading more about the
specific topic. Interviews should be meticulously
planned and executed.

Groups and Task Teams

GROUP 1 A B C D

Coetzee
Ms Michelle May Anderson Africa Dhoodhat
Van Der Merwe

Mahlangu
Dr Jan Kunene De Kock Muller Africa
Theron
Ameen
Dr Riëtte du Toit Ferreira Neethling Omar
Van Wyk

Groenewald Van Der Merwe
Ms Marlie Enright Roux Stober
Van Der Walt

Group assignments 4

• When a task team returns to the campus, an email of
appreciation should be sent to the interviewee. Dr
Snyman (ssnyman@sun.ac.za) should be copied on
this email.

• When a task team returns to the campus, the members
return to their original groups, where they will share
the information gathered by their respective task teams.

• The group will then combine their findings and
analyse it in relation to the theory and the learning
outcomes.

Written Group Report 1

• Each group will compile a written report of not more
than 7 pages, excluding the front page, the references
and addenda (questionnaire and other material you are
of opinion peers/examiners should know).

• The report should focus to integrate theory (evidence-
based literature searches) with the practical data
obtained from the interviews and in the process provide
a clear summary in your own words of what a final
year medical student should know about the topic.

• Harvard Referencing System

Written Group Report 1

• The report should be uploaded to Blackboard by
7h30 on Thursday 17 January 2013.

• Failure to do so will lead to a 5% penalty per hour.
Additional resources for fellow students to study may
also be uploaded to Blackboard.

• A hard copy of the report should be given to the
lecturers before your presentation.

• [Please note – the portfolio is not there to impress the
examiners, but to help fellow students to learn, and will
thus be assessed taking that in consideration!]

Presentations 1

• Each group will present their findings to the other
groups with the same letter (e.g. Group 1A will present
to all the other group A’s, i.e. 2A, 3A, 4A, . . . 10A.) on
Thursday 17 January.

• Each group has 30 minutes on stage.

• The group will have a maximum of 15 minutes to do
their presentation. The presentations should focus on
what a final year medical student should know about
the topic, reflecting on the experiences and data
gathered during interviews and the knowledge gained
from reading.

Presentations 2

• The presentations should NOT be a lecture by
PowerPoint only and all group members should
participate. It should be scholarly and practical, but not
theory overload which can be read.

• After the 15 minute presentation each team member
should reflect for 1 minute on the core competencies
he/she developed during the past two weeks and what
competencies are still lacking. How do you plan to gain
the required competence?

Presentations 3

• This will be followed by 10 minutes of discussion
involving the larger group, which should be facilitated
by a member of the group involved. These students will
make sure that key points or areas of difficulty are
raised. (It is not necessary to try to answer all the
questions or resolve all the issues.

• Attending the all 10 presentations is compulsory.

Test / Exam questions

• Each group will submit a carefully constructed
test/exam question of 10 marks, as well as a
memorandum, serving as tool for other class members
to assess themselves.

• The questions should be uploaded to the Discussion
Board on Blackboard by Tuesday morning 15
January at 9h00.

• Failure to do so will lead to a 5% penalty per hour.

Anonymous peer evaluation of participation

• Anonymous peer evaluation form of participation
(see Addendum A in study guide) for each member
of your group and task team.

• This should be handed in before your group starts it
presentation on Thursday 17 January.

• The average mark given to you by your other team
members will determine your personal mark for the
group assignment (e.g. if the lecturers give your group
70% for your portfolio; and if your group is of the
opinion that you contributed 60% of your weight; then
your mark for the group assignment will be 60% of
70%, i.e. 42%.

Travel claim

• Travel claim forms can be downloaded from
Blackboard. Only one claim per group will be
remunerated, i.e. five students should share one car.

• Claims should be submitted before 18 January to Dr
Snyman (Room 6051).

Group Portfolio

• Before a group start to do their presentation a hard
copy of the group portfolio should be handed in,
containing:

• Cover page

• The group report

• The presentation (if a printout is not possible, then a
recording on CD/DVD/online reference)

• The group’s test/exam question and memorandum

• Each group member’s completed anonymous peer
evaluation forms sealed in an envelope

• The questionnaire or survey or interview framework used

• Any other resources that may be of value (optional)

If everything else fails

• Read the study guide and other instructions

• Read it again

• Discuss it with a peer

• Discuss it with your couch / Dr Snyman

USE YOUR COMMON SENSE

THINK!

Introduction (health management 2013)

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