IT Project Manager/Software Deployment Manager

1. Mary Anne Augustine
Corsicana, TX, 75110
maryanneaugustine@yahoo.com
(609) 553-9234
Skills:
Microsoft Sharepoint Microsoft Project
Microsoft Word Microsoft Excel
Microsoft PowerPoint Microsoft Visio
Microsoft Access Atlassian JIRA
Java HTML
SQL Toad
AutoCAD 3D AGILE
Adobe Photoshop PMBOK
QA Planner Test Complete
SDLC
Work Experience
IT Project Manager
Hearing Lab Technology, LLC​ - Bristol, PA
April 2016 to Present
Responsibilities
-Investigate new software issues reported from end users to determine their validity (user error, hardware malfunction,
malware/virus or legitimate software bug) and the events leading to their occurrence
-Test to reproduce and document all reported issues in order to report them to the Development, IT and Customer Service
Teams
-Test and document issue resolution provided and make available in the LucidFit/MedRx Customer Service/IT Technical
Guide
-Maintain the LucidFit/MedRx Customer Service/IT Technical Guide for use by the Customer Service and IT call centers to
provide immediate resolutions to known issues
-Monitored and/or resolved issues pertaining to the flow of reporting data from 500+ Sam’s Club Hearing Aid Centers to the
HLT central db
-Continued to be responsible for Software Deployment Manager tasks
Software Deployment Manager
Hearing Lab Technology, LLC​ - Bristol, PA
October 2015 to Present
Responsibilities
- Contribute in the coordination of the prelim and mass deployment of new and enhanced programs to 500+ Sam’s Club
Hearing Aid Centers, Cabela’s Hearing Aid Centers and Meijers Hearing Aid Centers locations
- Assist in establishing alternate methods of software deployment for locations unable to be completed via Internet
- Install and update, as needed, location software/systems to meet enhanced LucidFit software requirements
- Coordinate with external locations to determine the most productive, efficient and least intrusive schedule for software
deployment
- Test installation/setup executables in virtual environments and selected locations as field QC measure to eliminate risk of
issues preventing hearing aid centers from testing, programming and selling hearing aids
- Create test cases in JIRA to assist in the end user QA process to ensure program stability and offer suggestions to make
LucidFit conducive to the hearing specialists needs

2. - Track and communicate the progress and/or issues throughout the a software deployment to the Development, Sales,
Customer Service and IT Teams
- Track and escalate questions or issues using JIRA and/or our ticket creation process that arise from a software deployment
for a quick resolution for the user
- Document and communicate answers of FAQs that arise after a deployment of a new program to assist Customer Service
- Diligently follow-up with each location to ensure deployment is 100% complete by the scheduled deadline
Project Coordinator
Hearing Lab Technology​ - Bristol, PA
August 2012 to Present
Responsibilities
- Participation in the development of new business system requirement documentation based on stakeholder specifications
- Development and management of test strategies and resources, using MS Project and MS Excel spreadsheets to ensure
integrated software requirements are functional and deadlines are met
- Implementation of QA methodology processes to direct best use of the project team members strengths
- Participation in the review and validation of test plans for each iteration
- Ensure full regression testing requirements are completed and documented
- Communicate results and status of ongoing projects; ensuring adherence to project management and Quality Assurance
processes and documentation standards
- Work with the Senior Technology Officer to define and track test strategy coverage for the project as well as deliverables of
the test efforts with project teams
- Diligent management and documentation of program change requests for project auditing purposes
- Providing continuous review and recommendations for improvement of processes related to status reporting
- Manage flow of information, access to design documents and reporting of project progress regarding our offshore software
development team
- Lead weekly progress meetings to communicate project progress, issues and next steps
- Work with project and development teams to ensure the accuracy of required project and testing documentation
Accomplishments
- Developed test plan and procedures for newly developed business/fitting software for hearing aid centers
- Managed the deployment and provided initial technical support to over 500 locations utilizing newly developed
business/fitting software
- Obtained an understanding of the hearing aid dispensing and adjustments processes in order to ensure the client received
all requirements of their requested scope of work
Senior Program Administrator
The Hibbert Group​ - Trenton, NJ
August 2008 to January 2010
- Attend stakeholder meetings to determine the proper programming initiative requirements and changes that would best fit
their goals
- Participation in the creation of the Scope of Work to determine programming requirements, testing strategies,
implementation and document program change requests for client approval
- Create timelines and benchmarks to track and record program testing phases, progress and completion
- Post and update project information in Microsoft Project and/or Atlassian JIRA to communicate progress, setbacks and next
steps with the project team
- Liaison between the external stakeholder(s) and the project development team to determine changes to projects as needed
within the scope
- Diligent management and documentation of program change requests for project auditing purposes
- Create detailed Project Change Requests (PCR) to be approved and implemented as needed

3. - Monitor time and budget allotted for projects to ensure the integrity of the approved baseline
- Determine and monitor risk issues and resolutions throughout the project life cycle
- Ensure full regression testing requirements are completed and documented
- Determine relationships and negotiate trade-offs with competing on-going program projects using the same resources
- Develop detailed test plans to record tested benchmarked phases of the programming initiatives or changes as passed or
failed, provided a description of the results and the next steps taken
- Meet with team members daily to provide support and manage progress of projects
- Deliver weekly presentations to the stakeholder(s) and team members with the status of ongoing projects
- Create and revise comprehensive databases of test data to be used for program initiatives or changes
- Create and provide test data to programmers for the testing of program initiatives or changes as they were developed
- Create training materials for staff and update SOP information needed with relevant information
- Update project files and production databases to reflect changes made as a result of completed projects
- Create audit ready documentation upon completion of projects
Program Administrator
The Hibbert Group​ - Trenton, NJ
February 2008 to August 2008
- Daily processing of client's incoming files
- Assist in the creation of the Scope of Work for project initiatives and changes for the stakeholder's approval
- Create detailed PCRs for client's programming changes
- Create test files for the testing of program initiatives or changes
- Develop test plans to record phases of the project initiatives or changes that passed or failed and provide a description of
the results
- Interact with the stakeholder to insure the proper project initiatives and changes
- Assist in the creation of timelines for project initiatives and changes
- Assist in the updating of project status and requirements in Microsoft Project or Atlassian JIRA
- Liaison between the stakeholder and team members to make changes to the project as needed
- Assume Team Lead responsibilities for daily processing and team management as needed
Office Manager
South Harbor Marine​ - Waretown, NJ
September 2004 to August 2008
- Automation of bookkeeping practices for accounts receivable and accounts payable using Quickbooks 2004
- Creation of database using Access 2003 to track outboard motor repair and warranty updates by serial number and owner
- Upgrading of existing web site as new services and products became available
- Create an employee work/vacation/sick time tracking spreadsheet using Microsoft Excel
- Responsible for the downloading and upgrading of Vendor specific software (Yamaha, Honda, Suzuki) to the appropriate
workstations
- Entry of payroll for all personnel
- Maintain, upgrade and troubleshoot networking and workstation systems
- Create reports and spreadsheets in order to track floorplan and parts inventory using C-Systems and Excel for accounting
purposes
- Responsible for weekly/monthly/quarterly payments and reports of NJ State and Federal taxes for sales and payroll
- Responsible for accounts payable and accounts receivable
- Responsible for online monitoring and transferring of monies between business, payroll and tax bank accounts

4. - Coordinate with C-Systems software programmers to enhance software capabilities to better fit the marine industry
- Coordinated with owner to create and maintain SOPs
- Coordinated with owner to create and maintain emergency evacuation plan, environmentally safe waste disposal and water
treatment SOPs
- Planned and organized all fishing tournaments and special events held by the marina including several extremely
successful charity events. (Make A Wish)
- Processing of customer loan documentation and approvals for motor and boat purchases
- Monitored dealer incentives for our company and our customers to obtain the most beneficial savings
- Performed closing procedure with new boat and motor owners
Office Manager
Jarvis Marine​ - Tuckerton, NJ
April 2002 to September 2004
- Installation/configuration of computer networking system including security and firewall capabilities for the server
- Creation and maintenance of client and vendor accounts using Quickbooks
- Invoicing for all work performed in the Service and Sales departments
- Entry of payroll for all personnel
- Downloading and upgrading of all Vendor specific software
- Responsible for accounts payable and accounts receivable
- Responsible for weekly/monthly/quarterly payments and reports of NJ State and Federal taxes for sales and payroll
- Responsible for online monitoring and transferring of monies between business, payroll and tax bank accounts
- Investigated warranty claims and followed up on monies due using online Vendor specific software
Administrative Assistant
Modern Seely and Supply​ - Wall, NJ
August 2000 to April 2002
- Creation of Access database to track New Holland tractor service and warranty repair by Vehicle Identification Number and
owner
- Invoicing of all work performed in the Service Department
- Created an employee time tracking system by work order number using Excel
- Created a work order form with numbering capabilities to track work being performed by employees using Excel
- Created reports to monitor estimated and actual cost of parts and labor in the Service Department
- Created monthly presentations for VPs/management for profit/loss comparisons within Sales and Service departments
- Investigated warranty claims and followed up on monies due using online Vendor specific software
Project Coordinator
Twin Vision Graphics​ - Township of Howell, NJ
April 1998 to November 2000
- Scheduling for all new sales installations and maintenance
- Describe to Production, Design and Art Departments all aspects of maintenance and installation for sales office (e.g., work
orders, checklists, punch lists)
- Communicate and implement all initiatives and changes to client's' original requests
- Create and revise floorplans and landscape plans to represent client requests
- Daily overseeing weekly production meetings to confirm client dates, availability and readiness for installations and
maintenance
- Follow-up for Sales Department for confirmation of clients' dates and availability
- Facilitation and overseeing weekly production meetings to confirm client dates, availability and readiness for installations
and maintenance
- Liaison between Production, Design, and Art Departments to meet client deadlines
- Responsible for directions, logistics and contacts for staff to complete maintenance and installation on-site
- Record all additional billing due to clients added initiatives and changes from original requests

5. - Provide weekly log of what projects were completed and how they were completed for billing purposes
Test Creation Administrator II
Educational Testing Service​ - Princeton, NJ
April 1993 to April 1998
- Served on both of the TOEFL Reading Comprehension Refinement and the Support Staff Roles Teams in order to help the
group make the transition from TDDC (Test Development Document Creation) to the new (TCS) Test Creation System
- Liaison between programming staff and professional staff for changes and enhancements to be included in new test
creation software
- Testing of all aspects of new test creation software (item entry, listening comprehension, structure and written expression)
- Creation of the training materials for both professional and support staff for item entry and review in TCS using Microsoft
Office Word and PowerPoint
- Designing and administering training workshops for both professional and support staff for item entry and review in TCS
using Microsoft Office Powerpoint
- Creating and revising, as TCS developed, the procedures for item entry and review test phases
- Arrange and provide on-site technical support in the preparation of TOEFL Committee of Examiners, TWE Readers and
Scorers and the TSE Committee meetings
Education
Certificate in Project Management
Boston University
September 2010 to March 2011
Certificate in Project Management
Kaplan University
Associates in Computer Science
Mercer County Community College
Certificate in Computer Programming
Ocean County Community College