UK Conference 2018_SaaS Management - How to save your share of $30bn_AJ Witt

1. The ITAM Review UK Conference 2018 SaaS Management – how to save your share of $30bn AJ Witt, Industry Analyst, The ITAM Review

2. The ITAM Review UK Conference 2018 About Me •  Former IT Asset Manager •  Now Industry Analyst for the ITAM Review •  Managed 5000+ device estate, half of which was ﬂoaAng! •  Experienced in audit defence and managing distributed estates across mulAple countries and operaAng companies

3. The ITAM Review UK Conference 2018 Agenda An introductory session looking at emerging trends in SaaS Management •  The Challenge •  The Requirement •  The Solution •  Market Review

4. The ITAM Review UK Conference 2018 Background SaaS Market overview •  Expected to grow to $102bn pa spend by 2020 •  That’s just SaaS, not XaaS •  45% of software spending by 2021 •  30% of spend is wasted •  A $30bn per annum opportunity for SAM Managers •  That’s 30 new cruise ships •  What this means for you

5. The ITAM Review UK Conference 2018 The Challenge •  SaaS Sprawl •  Decentralised Purchasing •  Discovery •  IT vs ”The business” •  Competing ”Digital” teams •  Stakeholder Engagement

6. The ITAM Review UK Conference 2018 Why should we be involved? •  Risk versus Cost •  Motivations •  Skills

7. The ITAM Review UK Conference 2018 Risk vs Cost Zero Compliance risk? •  No underlicensing •  No Audits But what about cost? •  Minimum spends •  No true-downs •  Multiple contracts •  Unused accounts •  Edition-sizing •  Leavers

8. The ITAM Review UK Conference 2018 Motivations & Skills •  Departments don’t manage SaaS costs •  Sales, Marketing, BI usually worst at this •  They don’t have the skillset to do it •  They don’t have the headcount to do it •  The don’t see it as important - ”we can just switch it off” •  They may try to shift the cost to IT in Year 2 •  They don’t have the tools •  We do!

9. The ITAM Review UK Conference 2018 Stakeholder Engagement •  Everyone is potentially a stakeholder •  They’re not like internal IT stakeholders •  Understand their motivations •  Be an enabler, not a blocker •  Focus on costs, not risks •  Steer clear of technical licensing wins •  Tell success stories •  Don’t talk about what other departments are doing •  Don’t say you’re from IT •  Leave auditing and compliance to the audit teams

10. The ITAM Review UK Conference 2018 What do you need? •  People, Policies, and Tools (but mainly tools!) •  Discovery is complex •  Multiple channels •  Multiple services •  No one method to rule them all

11. The ITAM Review UK Conference 2018 SaaS Discovery Many methods including •  Inventory Agent/Browser plugin •  API •  App Permissions •  Cloud Access Security Broker (CASB) •  Expenses/Accounts Payable •  Web Proxy/Endpoint •  Single Sign On (SSO)

12. The ITAM Review UK Conference 2018 Discovery Challenges Challenges include •  Privacy •  BYOD •  Browser-naAve vs Dedicated applicaAon •  Proxy bypass •  AP/Expenses system compaAbility •  Agent/Browser Plugin deployment •  Core vs peripheral funcAonality •  API availability/complexity •  SaaS Provider resistance

13. The ITAM Review UK Conference 2018 Discovery Challenges Discovery Methodology Privacy BYOD Proxy Bypass Browser-native applications Dedicated applications AP/Expenses System access Agent/Browser Plugin Deployment API Availability InventoryAgent/Browser Plugin R R G G G G A G API G G G G G G G R App Permissions G G G G G G G R CASB A R R G G G G G Expenses/AP G G G G G R G G Web Proxy/Endpoint R R R G A G A G SSO G G G G G G G R Challenge

14. The ITAM Review UK Conference 2018 Market Overview The SaaS Management market has seen •  Several similar new entrants since early 2017 •  Two acquisiAons of startups by established players •  InnovaAon in approach to inventory and discovery •  Rapid product delivery by established SAM tool vendors What’s next? •  Further acquisiAons •  Rapid growth •  RaAonalisaAon among startups •  Further innovaAon, parAcularly around BYOD & Privacy

15. The ITAM Review UK Conference 2018 Vendors Zylo Cardlife Blissfully Cleanshelf Torii MetaSaaS (Flexera) VendorHawk (ServiceNow) Intello Siftery Track … and established vendors

16. The ITAM Review UK Conference 2018 Questions?

17. The ITAM Review UK Conference 2018 Thank You

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