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@Mar%jnKagenaar	
  
Startup	
  Fest	
  Brightlands	
  
Maastricht,	
  May	
  27th	
  2016	
  
YOU	
  NEVER	
  GET	
  A	
  
SECOND	
  CHANCE	
  
TO	
  MAKE	
  A	
  FIRST	
  
IMPRESSION	
  
Today	
  
1.  First	
  impressions	
  
2.  What	
  is	
  branding?	
  
3.  Building	
  blocks	
  
4.  First	
  chances	
  
5.  Second	
  chances	
  
6.  Start	
  up!	
  
branding	
  &	
  design	
  
since	
  1986	
  
23	
  staff	
  
Dutch	
  Top	
  20	
  
consultants,	
  designers,	
  copywriters,	
  project	
  managers,	
  
developers,	
  dtp,	
  interns,	
  administraIon,	
  …	
  
Branding	
  
Design	
  	
  
Engagement	
  
Een wereld
van verschil.
Red	
  Dot	
  Design	
  Awards	
  
1. 	
  First	
  impressions	
  
2.  What	
  is	
  branding?	
  
3.  Building	
  blocks	
  
4.  First	
  chances	
  
5.  Second	
  chances	
  
6.  Start	
  up!	
  
TV	
  ad,	
  Head	
  &	
  Shoulders	
  (1)	
  
TV	
  ad,	
  Head	
  &	
  Shoulders	
  (2)	
  
It’s	
  biology,	
  stupid!	
  
Niko	
  Tinbergen:	
  
supernormal	
  
sImuli	
  
Are	
  you	
  a	
  camera?	
  
Because	
  every	
  Ime	
  I	
  
look	
  at	
  you,	
  I	
  smile.	
  
Supernormal	
  =	
  
super	
  +	
  normal	
  
Supernormal	
  ≠	
  
exaggeraIon	
  
Nice	
  shoes!	
  
Wanna	
  fuck?	
  
A[er	
  biology	
  comes	
  psychology	
  
Now	
  
Later	
  
PercepIon	
  
Thought	
  
Decisions	
  
Behavior	
  
1.  First	
  impressions	
  
2. 	
  What	
  is	
  branding?	
  
3.  Building	
  blocks	
  
4.  First	
  chances	
  
5.  Second	
  chances	
  
6.  Start	
  up!	
  
IdenIty	
  &	
  image	
  
Image	
  
=	
  percep%on	
  
proposi%on	
  
communica%on	
  
design	
  
Iden%ty	
  
=	
  ambi%on	
  
©	
  Birkigt	
  &	
  Stadler	
  
Branding	
  in	
  the	
  year	
  1350	
  
Branding	
  in	
  the	
  year	
  1650	
  
Branding	
  in	
  the	
  year	
  1850	
  
Branding	
  in	
  the	
  year	
  1950	
  
Branding	
  in	
  the	
  year	
  2000	
  
However…	
  
GOOD	
  branding	
  &	
  design	
  works.	
  
In	
  three	
  ways.	
  
Strategy	
  
•  More	
  innova%on	
  (TNO,	
  2005)	
  
•  Less	
  price	
  compe%%on	
  (CDI,	
  2007)	
  
Image	
  
•  Efficient	
  transfer	
  of	
  values	
  (SWOCC,	
  2008)	
  
€	
  
•  20%	
  more	
  profitable	
  (Erasmus/TU	
  Delc,	
  2010)	
  
1.  First	
  impressions	
  
2.  What	
  is	
  branding?	
  
3. 	
  Building	
  blocks	
  
4.  First	
  chances	
  
5.  Second	
  chances	
  
6.  Start	
  up!	
  
1.	
  Brand	
  name	
  
2.	
  Brand	
  design	
  
3.	
  Brand	
  communicaIon	
  
Brand	
  name	
  
What’s	
  in	
  a	
  
name?	
  
Smile	
  to	
  the	
  future	
  
AvanIum	
  
MC4E	
  
TEC3D	
  
Mondriaan	
  
Plantafelt	
  
The	
  brand	
  name	
  
is	
  your	
  brand’s	
  	
  
most	
  consistent	
  	
  
element.	
  
InspiraIon	
  
DisIncIon	
  
ProtecIon	
  
	
  
Short	
  
Sustainable	
  
Sounds	
  good	
  	
  
Types	
  of	
  brand	
  names	
  
DescripIve 	
   	
   	
  DollarShaveClub,	
  Kentucky	
  Fried	
  Chicken	
  
CommunicaIve	
   	
  Fedex,	
  Microso;,	
  LandRover	
  
AssociaIve 	
   	
   	
  Puma,	
  Jaguar,	
  Zuiderlicht	
  
Abstract 	
   	
   	
   	
  HEMA,	
  Sony,	
  Pepsi	
  
And	
  don’t	
  forget…	
  
•  Brand	
  values	
  
•  Other	
  languages	
  
•  .com,	
  .nl	
  	
  or	
  .design	
  etc.	
  
Brand	
  design	
  
30%	
  
Interpolis. Glashelder.
What	
  do	
  you	
  think	
  
when	
  you	
  see	
  these	
  
business	
  cards?	
  
Brand	
  communicaIon	
  
Endless	
  
sharpening.	
  
We keep your promises.
1.  First	
  impressions	
  
2.  What	
  is	
  branding?	
  
3.  Building	
  blocks	
  
4. 	
  First	
  chances	
  
5.  Second	
  chances	
  
6.  Start	
  up!	
  
Best	
  pracIces	
  
TV	
  ad,	
  DollarShaveClub.com	
  
TV	
  ad,	
  Apple	
  (Macintosh,	
  1984)	
  
Worst	
  pracIces	
  
1.  First	
  impressions	
  
2.  What	
  is	
  branding?	
  
3.  Building	
  blocks	
  
4.  First	
  chances	
  
5. 	
  Second	
  chances	
  
6.  Start	
  up!	
  
Sub-­‐branding	
  
What	
  branding	
  
builds,	
  	
  
sub-­‐branding	
  can	
  
destroy.	
  
Re-­‐branding	
  
Supernormal	
  ≠	
  
exaggeraIon	
  
Supernormal	
  ≠	
  
someone	
  else	
  
Supernormal	
  =	
  
the	
  very	
  best	
  you	
  
TV	
  ad,	
  Cup-­‐a-­‐Soup	
  (John	
  de	
  manager)	
  
TV	
  ad,	
  Got	
  Milk?	
  
1.  First	
  impressions	
  
2.  What	
  is	
  branding?	
  
3.  Building	
  blocks	
  
4.  First	
  chances	
  
5.  Second	
  chances	
  
6. 	
  Start	
  up!	
  
	
  
All	
  good	
  branding	
  
starts	
  with	
  solid	
  
homework.	
  
Briefing	
  your	
  
creaIves	
  can	
  
be…	
  
…	
  life-­‐dangerous	
  
when	
  you…	
  
…	
  leave	
  open	
  
ends,	
  like…	
  
“Why	
  don’t	
  you	
  
just	
  start	
  with	
  
something…”	
  
“I	
  thought	
  you	
  
were	
  creaPve…”	
  
“Please,	
  surprise	
  
us…”	
  
Even	
  ‘co-­‐creaIon’	
  
requires	
  solid	
  
homework.	
  
Homework	
  	
  	
   	
   	
   	
   	
   	
   	
  part	
  1	
  
•  Your	
  company	
  
–  Product	
  &	
  service	
  
–  Markets	
  &	
  trends	
  
–  Compe%%on	
  
–  Target	
  group	
  
–  Current	
  image	
  
Homework	
  	
  	
   	
   	
   	
   	
   	
   	
  part	
  2	
  
•  Your	
  brand	
  
–  Vision	
  /	
  mission	
  
–  Strategy	
  
–  Future	
  image	
  
–  Communica%on	
  
–  Brand	
  values	
  
Homework	
  	
  	
   	
   	
   	
   	
   	
   	
  part	
  3	
  
•  Your	
  communicaIon	
  
–  Targets	
  
–  Promise	
  
–  Proof	
  
–  Obstacles	
  
–  Means	
  
Resume	
  
First	
  impressions	
  
maler	
  a	
  lot.	
  
Name	
  +	
  design	
  +	
  
communicaIon.	
  
First	
  aim,	
  	
  
then	
  shoot.	
  
Branding	
  =	
  
creaIng	
  the	
  	
  
very	
  best	
  you.	
  
Only	
  the	
  best	
  get	
  a	
  
second	
  chance	
  to	
  
make	
  a	
  first	
  
impression.	
  
Video,	
  Apple:	
  	
  
Steve	
  Jobs	
  introducing	
  “Think	
  Different”	
  campaign	
  
Thanks	
  for	
  your	
  
alenIon	
  and	
  have	
  	
  
a	
  f***ing	
  great	
  	
  
Startup	
  Fest.	
  

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You never get a second chance to make a first impression