2. www.nzpost.co.nz
Country differences
NL UK NZ
Population 16.105.285 58.789.187 4.143.282
Area 37.354 km2
242.495 km2
270.467 km2
Population density 447/km2
257/km2
16/km2
Population in urban
area’s
82,7% 79,5% 86,2%
Postal addresses 8 million 27 million 2 million
Amount of addresses
per person
0.5 0.47 0.48
Pieces of mail per
annum
20 billion 32 billion 1 billion
Pieces of mail per
person per annum
428 348 246
5. www.nzpost.co.nz
Public interest
Dutch Social-Economic Council: “Public interest is that
interest of which the representation is desirable for
society as a whole, and that will attract concern from
politics because of this.”
Politics decide public interest
Problem for my research
Solution
6. www.nzpost.co.nz
Public interest (2)
Quality
– Delivery days, delivery speed, street receivers, post
shops, coverage
Affordability
– Stamp price, total costs of service level
Transparency
– Policy, Execution, Control
Democratic legitimacy
– Government, operator, regulator
Employees
– Social provisions, CBA, employment rate
9. www.nzpost.co.nz
Regulation comparison
NL UK EU NZ
Delivery
days
6 (will be 5) 6 (parcels 5) 5 6 (95%)
Delivery
speed
95% next day 93% next-day for First Class, 98,5%
within 3 days for Second Class
85% 3days,
97% 5days
No
regulation
Post shops 2000 service points,
902 with full
assortment (spread out
over NL)
Total population 99% within 3 miles
and 90% within mile. In cities 99%
within mile, at countryside 95% within
3 miles
User’s
needs
880 total,
240 outlets
Street
receivers
In town within 500m;
outside of town
within 2500m
In urban areas 99% within 500m.
Will be 98% within a mile for whole
country and ‘reasonable’ rest
User’s
needs
No
regulation
Emptying
street
receivers
6 (will be 5) 6? 5 No
regulation
Stamp
prices
Every four years price
determined by costs;
other years limited by
price cap
No regulation on First Class. Price
cap on Second Class
- Affordable
- Based on
costs
No
regulation
10. www.nzpost.co.nz
Netherlands
Privatization of the company (Telecom + Post)
Separation Post and Telecom
Very strict regulation
Biggest public interests not secured:
- Amount of costs to provide service (net costs
arrangement)
- Loophole social security-act (contractors)
11. www.nzpost.co.nz
United Kingdom
Hooper reports (2008, 2010)
– Lack of modernization
– Very powerful unions
– Pension fund
Market not as liberalized as it seems
Solution?
13. www.nzpost.co.nz
New Zealand
Important findings:
– Trust
– Future problems with service (urban vs. rural)
– Social responsibility?
“an organisation that exhibits a sense of social
responsibility by having regard to the interests of the
community in which it operates and by endeavouring to
accommodate or encourage these when able to do so.”
In other words: what do we expect from post?
20. www.nzpost.co.nz
Conclusions (2)
Public interest in general secured enough
Affordability not an issue, but people think price is important
Dependability and speed more important than days
Transparency and democratic legitimacy important to a certain
extent
– Separation of companies and responsibilities secures this
Future problems
What service do we need?
21. www.nzpost.co.nz
Conclusions (3)
Public interest: efficiency gained most attention in all
countries. But what about the public responsibility?
What do we expect from post in the future?
22. www.nzpost.co.nz
Future?
“It’s like we still have radio, even after television and
internet; it’s still there. And I think post will be the same.
It’s always gonna be there.”
“Post is not going to stay in its current form forever. It
will take on a new form and have a new core – either
that or it will gradually die.”
