Mark Tincknell

Exeter, United Kingdom United Kingdom

Transforming customer experience with data-driven field service management

Technology / Software / Internet

At Oneserve our objective is to assist our customers to improve their profitability through the delivery of outstanding customer service. Over the last 3 years we’ve worked with 40 organisations across a multitude of industries and markets to improve their operational efficiency, the productivity of their mobile workforce, and ultimately the satisfaction of their customers. As a result many have experienced unprecedented growth despite a tough economic climate. Oneserve has enabled: 1) Up to a 40% increase in workforce productivity aided by real time data analysis, which provides all the information required to continually improve. 2) 90% first time fix rate due to the dispatch of t.