1. Mariham CV 1/5
Seeking a long-lasting job in a professional and dynamic international organization
Where I can have a chance to apply my skills and acquire knowledge along with the right
To increase the present value of my organization and consequently myself
So that will be just a start to be continued...
Summary of Multi – Skills:
Project Administration / Planning
Training, Material Development & Presentation.
Personal & Corporate Banking
Sales & Marketing.
People Skills: Leadership, Motivation & Team Work.
Job Families / Human Capital.
Address: Jumeirah 1,Dubai,UAE.
2. Mariham CV 2/5
Oct. 2014 – Present International Gulf Organization
For Human Rights
Public Relations & Social Media Manager
Manage specialevents such as Conferences,Public / Private Events, Training Programs or other activities.
Identify main groups and audiences and determinethe best way tocommunicate publicity information tothem.
Assign,supervise and review the activities of publicrelations staff.
Establish and maintain effective working relationships with local and municipal government officials and media
Communicating with people outside theorganization,representing the organization tothe public,government,and
other external sources. This information can be exchanged in person,in writing,or by telephone or e-mail.
Analyze information and evaluating results tochoose thebest solution and solve problems.
Prov ide information & updates tosupervisors,co-workers,and subordinates by telephone,in written form,e-mail,
or in person.
Prov ide guidance and direction tosubordinates, including setting performancestandards and monitoring
Schedule events,programs,and activities, as wellas the work of others.
Encourage and build a mutual trust,respect, andcooperation among teammembers.
Monitor and reviews information from materials, events,or the environment, todetect or assess problems.
Translate or explain what information means and how it can be used.
Identify the educationalneeds of others,developing formaleducational or training programs or classes,and
teaching or instructing others.
Perform day-to-day administrativetasks such as maintaining information files and processing paperwork.
Monitor, analyze andcommunicatePRresults on a quarterly basis
Maintain organization archives.
Observ eand report on social,economic and politicaltrends that might affect employers.
Coordinating & monitoring on all our Publications (i.e. Insight Magazine,Policy Reports,Articles,Daily
Dev elop media relations strategy,seeking high-levelplacements in print,broadcast andonline media.
Write interesting and effectivepress releases, prepare information for media kits, dev elop,and maintain company
internet or intranet web pages.
Direct social media team toengageaudiences across traditionaland new media
Monitoring on all social media activities (i.e.tweeting,sharing,engaging, liking,increasing socialreach,doing the
heavy lifting, etc)
Determine objectives,establish what needs tobe accomplishedand define how it willbe done.
Ensure all accounts are updated on a daily basis and that messaging is timely and relevant .
Prov ides feedbacktohigher ups (be in constant contact with the Marketing,Sales and management departments to
communicate on publicfeedback,complaints and conversations surrounding the organization that are taking place
in the publicsphere .
Educate staff on theimportance of social media, as well as the implementation of new technologies and campaigns
and promote socialmedia activities internally.
3. Mariham CV 3/5
Jan. 2014 – Oct. 2014 Grandeur Design & Trade
Office Manager / PR Manager
Organize and supervise all of the administrative activities that facilitate the smooth running of the Company.
Handling all Workdirectly from CEO & The Managing Director throughout the day and be on reasonable callafter
Hours when necessary.
Responsible for ensuring that the Company runs efficiently.
Handling all HRManagement & Recruitment Duties / / PR Duties.
Carrying out staff appraisals,managing performance and disciplining staff.
Implementing and promoting equality and diversity policy
Designs and implements office policies by establishing standards and procedures; measuring results against
standards; making necessary adjustments.
Maintains office staff by recruiting,selecting, orienting,and training employees.
Manage publicrelations department.
Dev elop PRstrategies,campaigns,and initiatives toimprove public perception of company.
Improve management andemployee relations.
Manage our organization's reputation with the public in generaland clients.
Compile comprehensive information about thecompany for the media.
Dev elop and launch Internet or intranet web pages.
Handling the meetings with our VIPClients for closing deals/requirements/inquires…etc.
Nov. 2012 – Dec. 2013 KRU Capital Partners – DIFC
Plans, directs and manages under direction of The CEO & The Three Board Directors.
Handling different projects.Plan,finalize as wellas manage the projects as per the requirements.
Ensure quality and alsoadhere tothe timelines and guidelines set for the project.
Coordinate with my teammembers toaccomplish the projects assigned to.
Ensure that the project is done as per the set guidelines,ensure quality work,initiate the work and workuntilit is
Discuss the progress of the projects with the senior officials.
Handling all Workdirectly from CEO & The Board Members throughout the day andbe on reasonable callafter
Hours when necessary.
Attends meetings or conferences toobtain or disseminate information regarding assigned workunit issues and
Assist in HRManagement & Recruitment Duties / Finance & Accounting Duties / PRDuties.
Prov ides supplies by identifying needs for reception, switchboard,mailroom,and kitchen; establishing policies,
Prov ides communication systems by identifying needs; evaluating options; maintaining equipment; approving
Filter emails, highlight urgent correspondenceand print attachments.
Coordinatetravel and accommodation requirements in connection with others and ensure arrangements in place
for the CEO & the Board Directors.
Undertake any other duties as requested by theCEO & the Board Members.
4. Mariham CV 4/5
Jul. 2011 – Oct. 2012 Islamic Arab Insurance
Assist our Bancassurance Managers & our team in handling key distribution partners effectiv ely
Like DIB, NIB, Rak Bank, FGB.
Training & preparing presentations in a regular basis with relationship managers or agents of the banks on
SALAMA’s products & continuously support them on sales acquisition & application processing.
Achiev e agreed budget across multiple bank partners through their respectiv e distribution channels.
Continuously enhance mindshare for the product among banks’ v arious sales channels.
Using the Selling & Marketing techniques for our insurance products toenhance theagents tofocus on our products
& not on the competitors
Maintain strong focus on competitor activ ity .
Support bank collaborates (Unit Head, Relationship Managers and ROs) on product & client Meetings.
Comply with SALAMA’s risk & compliance policies.
Nov. 2010 – May 2011 Mercedes Benz
After Sales Department
Supervising and monitoring allthe customer service officers and the service advisors then reporting tomy after sales
Dealing with all serv ices related to our customers after sales starting from PDI "Pre-Deliv ery Inspection”
Receiv ing all enquires and complains from thecustomers & Handling all issues related to outgoing or incoming
Daily follow-up for all incoming cars and specify with whom each car will be checked up.
Following up with allother departments as spare parts department,sales department, managerial and financial
Handling all incoming andoutgoing e-mails related to spare parts issues, new serv ice information, customers
complains, Training programs that will be taken by our engineers.
Dec. 2008 – Nov. 2010 Arab Banking Corporation
Customer Service Officer
Meet new customers and serv e as a major inv olv ed customer contact point for general customer requests.
Handling all clients’ instructions in order to direct them to the right channel.
Open all ty pes of accounts (current, sav ings, time deposit and sav ing certificates).
Maintain documents of customer accounts (signature’s cards, NIC, PPT, MIN, KYC, risk assessment report,
commercial register and power of attorney s).
Archiv e and index customer files.
Handling all customer inquiries (customer's position,account statement,interest rates, transaction adv ises, T/Ds,
Feed the sy stem with all information obtained from customers.
Attracting new customers through selling bank's retail and liability products. (Cross Selling)
Receiv ing complaints from customers & register them & deliv er it to the concern person
Responsible for client's safe boxes key s to ensure security
Receiv e orders for cheque-books, issue cheque-books and maintain related registers.
Apply conditions to customer accounts (interest rates, commissions, ov erdraft limit, v alidity ).
Prov ide feedback tothe higher lev el of management about new products of other banks in the market to take
necessary actions in accordance.
5. Mariham CV 5/5
"Management by Objectives" Workshop, Held at Mercedes Benz – NAT CO on March 1st, 2011
The different between Company & Personal Objectiv e?
How to make a Smart Objectiv e?
How to make it: Specific, Measurable, Achiev able, Realistic, and Timed.
Interrelationship between Employ er & his Employ ee.
Performance rating for each employ ee.
"Customer Relation Management" Held at FIG on December 15 th, 2009
Ty pes of customers & Way s of handling them.
Different ty pes of relations.
Way s of solv ing different ty pes of problems.
"Human Rights Leaders" Held at IAIGO on October 12th, 2014
International Legislation for Human Rights
International and Legal Authorities
Human Rights National Institutions
Non-Gov ernmental Organizations
Justice and Peace Value
The Importance of National Identity
Bachelor Degree of Commerce & Business Administration 2008
Helwan Univ ersity , Cairo, Egy pt.
Major: Economics (English Department)
Excellent command of Microsoft Office -Good Internet research skills.
Arabic: Mother Tongue
Date of Birth: January 1 4th '1 987
Nationality : Egy ptian
Marital status: Single
Residency : UAE, Dubai, Jumeirah 1 .
Visa Ty pe: Employ ment Visa (With NOC) (Free Transfer of Sponsorship)
Driv ing License: Av ailable with my own Car
Communication Skills, Leadership Skills, Social Skills, Presentation Skills,
Public Speaking, Controlling Crises, Attitude Dev elopment, Self-Appraisal, Self-Motiv ating.
Improv ing Relationships, Self-Awareness, Persuading, Commitment, Flexibility .
Manual dexterity , Presentable, Good Team Worker, Self-Learning Ability .
Creativ e, Ability to Work under Pressure.
Photographing, Car Racing, Shooting Sport & Riding Horses.
"References are available upon request"