This presentation shows a surprising tool that is not often used in dealing with toxicity in the workplace: strategic use of qualities, or virtues to improve difficult situations. Link for the tip sheet is: https://d2saw6je89goi1.cloudfront.net/uploads/digital_asset/file/335678/Toxic_workplace_key_themes_from_incidents.pdf
3. Shift Management
Shift provides
online courses and coaching for:
ďą Newcomers to find hidden jobs
ďą Front line supervisors to learn to lead
ďą Employers to develop intercultural
communication and conflict resolution
skills
4. I care deeply about peopleâs
work and career happiness
7. Today
I will
CoverâŚ
The secretâŚ
Is using
the power of virtues
Toxic workplaces
basics versus virtues
basics
Using the language of
virtues
How you can impact the
workplace
Two sets of strategies
(and a handout)
How you can work
with me
8. What is a toxic
Workplace?
Here are some
common themesâŚ
Exclusion
No communication
Prejudice
Harassment, undermining
Bullying
No listening
Non-cooperation
Passive-aggressive behavioursâ
Making fun of others
Racial slurs
Incompetence â then diversion to blame others
11. University of British Columbia professor Sandra
Robinson:
âOstracism actually leads people to feel more
helpless [than bullying], like theyâre not worthy of
any attention at all.â
12. When employees feel left out, they are more
likely to feel detached from their work and even
quit. Itâs an issue that remote companies are
uncovering slowly.
Most managers
donât see exclusion. If they do, they ignore it.
13. Incident themes YOU shared with me!
Aggression
Impersonal
and cold
Exclusion
No
promotion
Prejudice,
harassment
Micro-
aggression,
hidden bias
Sabotage
Favourit-
ism
22. Reflect on the lesson
In this difficulty
Consider how the 5
virtues can help
Set the intention to
practice. Starting
now.
2nd
The daily virtues pick
(examples next!)
33. If you are a manager:
⢠Insist on regular updates
⢠Have one-on-one meetings with staff to listen
⢠Be deliberate about real communication
⢠Model inclusion by
⢠showing respect, listening, friendliness
⢠and consideration of others
⢠Use the language of virtues
34. If you are a colleague:
Use the language of virtues
Practice thanking and honouring others.
This is howâŚ
37. Encourage:
âI want to honour
you for your
(thoughtfulness).â
âYou can do it! Just
try (perseverance).â
38. Motivate:
âYou can over come
this obstacle. You
are (creative).â
âLetâs challenge the
team to show
(inclusiveness).â
39. Guide:
âWhen I have that
kind of problem I
have to remember to
be (detached).â
âCan you practice
(patience) with her?â
40. Elevate:
âLetâs take it up a
notch. I know we can
be more (supportive).â
âThis calls for
(diplomacy and
wisdom).â
41. Clarify:
âWe can all show
(accountability) by
following the SOP.â
âI expect everyone to
show (compassion)
for [name].â
42. Correct:
âI want to see you
practicing (consistence
and excellence). Can I
count on you?â
âThe only question I
want to hear is
(how can I help?).â
44. Be. Do. Have.
The language of
virtues starts to
spread
START
acting the part
BELIEVE
in the process
Virtues focus
increases unity of
thought
Habits of virtue
overwrite habits of
vice
You impact the workplace
RESULTS
will grow
47. AGGRESSION:
Plant manager with history of violent outbursts
Can you name the virtues his team used to stop
the toxicity?
HR manager â âThis is how itâs going to be.â (assertiveness)
Team leader â âBoss, wannaâ see this?...â (persistent communication)
Team members â
âWe can discuss this when youâre calmer.â (dignity and self respect)
49. STRATEGIES FOR AGGRESSION:
PERSONAL: reframe, use inner strength, create
inner âcomedy gameâ, visualize force field of
love and protection, say âI am confident,
loveable and capable. I deserve to be treated
with respectâ
50. STRATEGIES FOR AGGRESSION:
DIFFICULT CONVERSATION: privately âYou
may not be aware that you are affecting
peopleâŚâ Get agreement on what respect looks
like, get commitment to respectful
communication. Donât back down, but be cool,
persistent and professional.
51. STRATEGIES FOR AGGRESSION:
TEAM: speak with people individually to find
allies, get agreement on strategy. Practice it,
discuss support. Everyone does it consistently.
Celebrate success.
52. STRATEGIES FOR AGGRESSION:
WHEN UNDER ATTACK :
âIs that what you REALLY think?(repeat)â
âIf I said that to you, how would you feel?â
âHmmmâŚ.hmmm.â
âLetâs talk when you and I are both calmerâ
53. EXCLUSION:
IT Department tries to break the cliques
Can you name the virtues they used?
Initiate floor lunchesâ âEveryone invited!â (inclusiveness)
Fat Fridays âCome over to our pod today for a quick chat and a high calorie
bonbonâ (generosity, kindness, humour)
Infiltrate the systemâ
âStrategically âbridgeâ with someone from another teamâ (strategic
friendliness)
54. Can you start finding ways to
use virtues in your daily work
actions?
55. STRATEGIES FOR dealing with EXCLUSION:
PERSONAL: exclusion is the first level of
aggression. Initiate something to get out of
being a victim, practice confidence, keep an
inclusion log to stay encouraged.
56. STRATEGIES FOR dealing with EXCLUSION
DIFFICULT CONVERSATION: find the
âringleaderâ and ask why he/she feels the need
to exclude. OR ask to join forces in creating an
inclusive workplace, ask for some good ideas.
Get commitment.
57. STRATEGIES FOR dealing with EXCLUSION:
TEAM: break up cliques by bridging with
individuals, sit between people at meetings and
initiate conversations, start something and invite
the others to join. Discuss what it would be like
to have the âperfectâ (inclusive) workplace. Help
people imagine it.
58. STRATEGIES FOR dealing with EXCLUSION:
WHEN UNDER ATTACK :
People feel jealous? Acknowledge them and
celebrate their successes.
Scarcity mentality? Show that there is enough of
everything when people work together
Help people turn perceived threats into
opportunities
60. So has this been a win for you?
Was it a good use of your time?
61. Want more? Do you long toâŚ
⢠Work with an insightful guide who can see
your talent?
⢠Get past your emotional blocks?
⢠Learn to present yourself better?
⢠Get inside opportunities?
⢠Find your inner virtues and learn how to use
them?
62. WHEN YOU HAVE SOMEONE WHO
BELIEVES IN YOU ON YOUR SIDE
YOU WILL MOVE MOUNTAINS.
Thatâs the power of a coach!
63. Let me tell you about Alicia
⢠Was returning to work after taking care of her
five children, low confidence
⢠We planned a management career path and
she got her first job
⢠Graduated to supervisor, then coordinator in
second jobs
⢠Is now an assistant executive director
64. Let me tell you about Mohammed
⢠Was bullied by a racist boss
⢠Highly qualified engineer, never promoted
⢠We created a strategy that got him a
severance package and a reference
⢠Is on his way to a career without the stress of
no income while searching
65. Let me tell you about Zaynab
⢠Was working in three survival jobs
⢠Lost hope and was discouraged, lost sense of
identity and culture
⢠We built up her confidence, found her
connections, improved her resume
⢠Now she has one job that pays and is on track
for her dream career
66. Marsieh Khodadady, Accountant
âMarie has the ability to understand the needs of
individuals, and what will make them succeed,
and with her positive impact, mentor them until
they reach their goals.â
67. Do you want results like that?
If this
is the right time
to take charge of
your career journeyâŚ