Maria Torres is seeking a position that utilizes her skills in customer service, clerical work, and banking. She has over 10 years of experience as a teller and supervisor at various banks. Currently, she is the Branch Operations Manager at Santander Bank, where she conducts audits, monitors procedures, counsels tellers, and ensures the branch runs accurately. Previously, she was a Teller Supervisor at PNC Bank for over 3 years and a Teller at Sovereign Bank for nearly 4 years. Maria is fully bilingual in Spanish and English and has strong computer skills. She has a background in education from Bishop McDevitt High School, Shippensburg University, and Academy of Career Training.
1. Maria C. Torres
611 Hoffman Drive Home Phone: 717-836-2853
Harrisburg, PA 17111 E- Mail: happynegron1@gmail.com
Objective
Self – Motivated individual professional with a proven historyof hard work and the will to succeed.
Skills
Fully Bilingual:Spanish/English
Microsoft Word 2007 (Word, Excel, Access)
Excellent Communication Skills (Internetliterate,ability to answering multiple phone lines and
dealing with difficultcallers)
Photocopying,scanning,faxing and e-mails
Ability to multi task
Excellent customer services experience
Other clerical duties
Experience
Santander Bank Harrisburg, PA
Branch Operations Manager December 2013- Current
Conducts audits on a monthly basis.
Monitors cash-on-hand,drawer limits,check cashing guidelines and securityprocedures.
Counsels Teller,prepare disciplinarynotices,writes and delivers performance appraisal
Ensures thatall Branch work is accurate before it leaves the Branch.
Ensures thatall Teller are fully trained and acclimated to their jobs
Handling over/shortstatuses as well as ensuring compliance to policies and procedures in areas such as
check cashing accountwithdrawals,etc.Helps reconcile Branch settlementdifferences
Manages sales referral goals on an individual basis as well as for the team.
Manages the Branch in the absence ofthe Branch Manager.
Supervising the teller line and all platform operations
Works with CSRs to be sure that policies and procedures are understood and followed
Prepare Schedule and Sales reports.
PNC Bank Harrisburg,PA
Teller Supervisor October 2009- December 2013
Prepares work schedules.
Answers questions and resolves difficultor complexproblems presented bytellers or other staff.
Ensures adherence to policies and procedures concerning teller functions.
Examines teller’s reports ofdailytransactions for accuracy.
To process depositand pay out funds in accordance with bank procedures
To record all transactions accuratelyand balancing each day’s operations
Organization and planning marketing events
Cash handling experience
Interpersonal and organizational skills
Cross selling products
2. Sovereign Bank Parlin, NJ
Teller December 2005 – January 2009
To process depositand pay out funds in accordance with bank procedures
To record all transactions accuratelyand balancing each day’s operations
Organization and planning marketing events
Cash handling experience
Interpersonal and organizational skills
Cross selling products
Education
Bishop McDevitt High School Harrisburg,PA 1991 – 1994
Shippensburg UniversityShippensburg,PA 1994 – 1995
Academy of Career Training Kissimmee,Fl 2002 – 2003