This document discusses AIOps and the AIOps adoption journey. It begins with an introduction to Marco Coulter and his background. It then provides an overview of what AIOps is, including how it ingests and correlates data, detects anomalies, and automates triage and root cause analysis. The document also discusses criteria for automating decisions and outlines the stages in the AIOps adoption journey from development and deployment to analysis, repair, and becoming fully self-driving. It concludes with links to additional resources and a thank you from Marco Coulter.

1. Marco Coulter
Technical Evangelist
AppDynamics
@marcocoulter
marco@appdynamics.com
AIOps Stepping
Stones

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#about_marco
Marco Coulter
Technical Evangelist
@marcocoulter
marco.coulter@appdynamics.com
www.appdynamics.com/blog/author/marco-coulter/
bit.ly/techwhisperer

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q “We react to performance events each time they happen”
q ”We proactively learn from past events to improve our
processes”
q “We use data to predict imminent events”
q “We use data to preemptively optimize our outcomes”
Reality check: which quote best matches you?

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Full report at: http://ow.ly/kI1X30nlXkc or https://connectedfutures.cisco.com/report/transforming-it-operations-for-business-value/
27% 33%7%
26% 38% 22% 14%
33%
Reactive Proactive Predictive Preemptive
Today
In two years
Self-assessment:

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Machine Learning Reality Check
What is AIOps
Deciding What to Automate
AIOps Adoption Journey
Chapters:

6. Let’s talk about
Artificial Intelligence
and
Machine Learning

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Promise vs. Reality

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Traditional Programming vs. Machine Learning
T R A D I T I O N A L , R U L E S - B A S E D
Live data
Program Output
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Traditional Programming vs. Machine Learning
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11000011100 1
1001 1101 111
T R A D I T I O N A L , R U L E S - B A S E D M A C H I N E L E A R N I N G
Training
data
Input
Libraries
Program
(Model)
Live data
Program Output
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AI/ML is not magic, it is just fast!

11. Ok, I now grok
AI/ML, but … umm,
what is AIOps?

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Transform your monitoring with unified
full-stack coverage & cross-domain
correlation
The AIOps
Platform Ingest & Correlate
Detect & Alert
Query & Visualize
Diagnose & Remediate

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13
Have you manually set health rules
or thresholds for a performance
monitor?

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AIOps: Ingest
• Robust outlier
handling
• Identify
seasonality

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§ Map traditional and cloud-native
apps & infrastructure with
dynamic topology
§ Unlock analysis across domains
AIOps: Correlate
Business
Transaction
24
Business
Services
97
Data
Centers
2
Clusters
10
Deployments
9
Events
201
Payment
Service
Alerts
13
Incidents
2
Processes
21
Volumes
2
Databases
1
Virtual
Machines
4
Networks
9
Containers
7

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AIOps: Contextually Correlate Metrics

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AIOps: Contextually Correlate Metrics

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AIOps: Automated Triage
950
900
850
800
750
700
650
600
550
500
450
400
300 350 400 450 500 550 600
ART
Q95ART(ms)
Problem 1
Problem 2

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AIOps:
Automated Root
Cause(s) Analysis

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AIOps: Detects
anomalies in
business
transaction
performance

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AIOps: Correlates
anomalies and
events
to identify the
most suspicious
causes

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AIOps: Query &
Visualize Context
SELECT * FROM "servers" WHERE “service” == ‘payment-service’ AND
"__time" >= CURRENT_TIMESTAMP-INTERVAL '3' DAY ORDER BY "__time" DESC
Payment
Service

23. AIOps: Security
Domain

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AIOps Use Case: Remediation
ACTIONVISIBILITY INSIGHT
• Identify slow application
response time
• Measure business impact to
performance degradation
$

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AIOps Use Case: Remediation
ACTIONVISIBILITY INSIGHT
$
Know exactly why the resource is constrained
Know the right action to take
(Place, Scale, Move, Configure, Start/stop, Match/Purchase RI)
CWOM Automates Actions

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AIOps Use Case: Remediation
ACTIONVISIBILITY INSIGHT
Automate workload
placement and sizing
to guarantee customer
experience
$
Underutilized
Move Reconfigure
Start
SERVER CAPACITY
Over Capacity

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Timeseriesandeventsdata
RCA
Alerting API
Correlation engine
AI/ML
Access and
query
The Central Nervous System for IT
Incident response
Resource scaling
Cost optimization
Network provisioning
Security enforcement
Visibility Insight Action
Feedback Loop
Data
Center
Cloud
(public/
private)
Security
Application
Network
Business
Infrastructure
User Experience

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Timeseriesandeventsdata
RCA
Alerting API
Correlation engine
AI/ML
Access and
query
The Central Nervous System for IT
Incident response
Resource scaling
Cost optimization
Network provisioning
Security enforcement
Visibility Insight Action
Feedback Loop
Data
Center
Cloud
(public/
private)
Security
Application
Network
Business
Infrastructure
User Experience

29. Automation Decision
Criteria

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Frequency

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Impact

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Coverage

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Probability

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Timescale

35. AIOps Adoption
Journey

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Self-driving Cars

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AIOps Adoption Journey
DEV DEPL MONIT
DevOps CI/CD pipeline

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AIOps Adoption Journey
DEVELOP DEPLOY MONITOR ANALYZE REPAIR
AIOps
DevOps CI/CD pipeline
Intelligent Alerts Event Correlation Optimization
Auto-RemediatePredictive RCA

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•AIOps brings immediate relief to engineering burden
•Cross domain strategy
•Automate the complex & mundane
•Build your skills from ‘I’ to ‘T’-shaped
•Augment yourself!
AIOps Stepping Stones

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Questions & Links
• Is Your IT Workforce Ready For AIOps?
https://www.forbes.com/sites/appdynamics/2019/03/11/is-your-it-
workforce-ready-for-aiops/#5ff583f2b005
• https://www.appdynamics.com/blog/aiops/slowdown-new-outage-sinto/
• Writing on AIOps - https://www.appdynamics.com/blog/aiops/
• https://tech-whisperer.com/category/strategy/
• Transforming IT Operations for Business Value http://ow.ly/kI1X30nlXkc

41. THANK YOU!
Meet me in the Network
Chat Lounge for questions
AIOps Stepping Stones
AIOps Stepping Stones

42. Marco Coulter
Technical Evangelist
AppDynamics
@marcocoulter
marco@appdynamics.com
AIOps Stepping
Stones