How to decide your company's Hybrid cloud Mix. and negotiate a fitting Service level agreement (SLA).

1. Hybrid Cloud decisions. by: Marc den Held Blog: www.marcdenheld.com Mail: M@rcdenheld.com @marcdenheld 1

2. Cloud Computing Cloud computing liberates organizations to deliver IT services as never before. Cloud enables the dynamic availability of IT applications and infrastructure, regardless of location. More rapid service delivery results from the ability to orchestrate the tasks to create, configure, provision and add computing power in support of IT and business services much more quickly than would be possible with today’s (yesterday’s) computing infrastructure. * IBM 2010 Field Management Solutions B.V www.MarcDenHeld.com 2

3. Security? But there are more factors: Field Management Solutions B.V www.MarcDenHeld.com 3

4. It is not an all or nothing question. Field Management Solutions B.V www.MarcDenHeld.com 4

5. What is Hybride A hybrid cloud is a cloud computing environment in which an organization provides and manages some resources in-house and has others provided externally. For example, an organization might use a public cloud service, such as Amazon Simple Storage Service (Amazon S3) for archived data but continue to maintain in-house storage for operational customer data. Ideally, the hybrid approach allows a business to take advantage of the scalability and cost-effectiveness that a public cloud computing environment offers without exposing mission-critical applications and data to third-party vulnerabilities. How and who will help you determine the hybrid mix? Field Management Solutions B.V www.MarcDenHeld.com 5

6. How to determine your best hybrid mix Split to cloud or Local license Information Security level Strictly Secret Secret Confidential Public Task Business Process Task Business Process Task Business Process Task Business Process Software Package name Software Software Package name Software Package name Software Package name Software Package name Software Package name Hardware Laptop Desk top Thin client Best Effort Support Office Hrs 24 Hrs Stand alone Local server Access 6 Field Management Solutions B.V www.MarcDenHeld.com Remote Cloud

7. The biggestrisk is your SLA Always important in a cloud scenario is the SLA or service level agreement. This document details the expectations to be met and describes goals in each critical area like security, performance and downtime and so on. An SLA is different for public, private and hybrid clouds. There is no standard template that can be uniformly applied to all cloud computing scenarios. Field Management Solutions B.V www.MarcDenHeld.com 7

8. Support your IT department. We at Field Management Solutions BV have developed a methodology to determine your company's ideal Hybrid Cloud Mix. With years of experience in Service level agreement negotiations we don’t only detrermin you ideal Hybrid Cloud Mix we negotiate the SLA you need to perfectly suit the Hybrid Cloud Mix you want. Field Management Solutions B.V www.MarcDenHeld.com 8

9. Hybrid Cloud decisions. by: Marc den Held Blog: www.marcdenheld.com Mail: M@rcdenheld.com @marcdenheld 9