1. Manoj Kumar Yadav
Mobile - +919212092121
To obtain an Operations Analystposition utilizingsuperb problemresolution skillswith a profound ability to work
in a time efficient manner
PROFILE AND STRENGTHS
Business operations Analystpossessinga strongability to gather pertinent data and create useful reports. Adept in
analyzing businessprocesses and pullingspecificinstances for monitoringand developing useful matrices and
benchmarks. Specialization in coordinating all department duringan operational review,maintaininga strong
channel of communication with all levels of management and findingdetails wherethere appear to be none
Total ~8 Years Experience
ONE97 CommunicationLtd (Oct’11 –Till Today)
Workingin ONE97 as a AssistantManager in Revenue Assurance& Billing.
Handling Revenue Assuranceteam for One97 or Paytm.
Publish Revenue Monthly weekly revenue MIS to Management.
Reconciliation and validation of Creditnote, Operator Billing.
Analysis and auditof existingprocesses and pluggingleakagegaps regardingprices and financial offerings
Coordinatewith circle& internal team for ensureresolverevenue related query on weekly or monthly basis.
Configuration & automation in SAP of SD module as per requirements.
Prepare financial reportingnumber & reconcilewith GL (Accounting Entries) which is configured in SAP.
Responsibleto maintain or convert unbilled revenue to billingscenario
Paytm (e-commerce shopping) reconciliation & validatebetween client& internal panel data.
Analyze revenue impact(Negative or Positive) for monthly basis as per internal revenue v/s operator billing
Fileand also update revised information to management.
Coordinatewith top management in understandingdifferent process plans,business process,and
functionality in depth.
Prepare workflow system for the Revenue generating activities to streamlineInitial procedurefor further
savingof the company
Ensure that all the processes and requirements are accurately defined in the proposal.
Trending and monitoringrevenues, analysisof the implementation to find out inconsistencies in it(revenue
leakages,system faultetc suggest concern team for better revenue generation
Automations of activities to reduce man-hours and increaseefficiency.This requires great command MS excel,
ProjectsHandled in One97:
End to end SAP validation and testing for Configured Pricingprocedure& GL creation to customer for ensuring
the correct Bandwidth provisioned and appropriate billingas per the requirements.
Workingin the highly dynamic and new environment of vertical business to Business with my skillsand
experience in telecom. This involves initiatingnewcontrols that will lead to plug in the leakages in revenue
2. path and will help the company to save tremendous amount of money. We worked on stabilizingand
automating initiated controls.
Idea Cellular Ltd (July ’10 –Oct’11)
Workingin Idea as a Executive in Revenue Assurance (Creditcontrol & Postpaid)
Exposure Dunning & Credit Policy Implementation – Responsible for following the Credit Policy in the
circle, includes managing the Exposure Reports and logics for Exposure Barring to control the exposure
with minimum impact on Revenue.
Review of Processes for Fraud Identification – Being in CRA, I am also responsible for auditing and
reviewing sensitive customer processes which may lead to high frauds. Some of them are Timely Dunning
as per Policy, Bad Debt Analysis, Activation, Address Verification and Profiling, Assigning Premium
Services,Credit Limit Fixation,Waivers and Adjustments, Review of Internal (I) & Test (T) category and Pre
Bill Audit on weekly and monthly basis.
Roamers Exposure Monitoring (HUR) – Responsible for checking High Usage Alerts and Reports for Out
Roaming Customers (DCH - Data Clearing House) and ensuring timely action on them.
Credit Limit and Category Revisions – Responsible for monthly revision of the subscriber categories and
credit limits for the total customer base as per policy.
CDR rating validation Revisions – Responsible for weekly revision of the CDR checking 30 Min CDRS
successfully completed and wrong ratings reported an rectified before its billing
Switch Vs. billing reconciliation to prevent leakage & Fraud – Responsible for weekly revision of the
subscriber which is activated in billing system but not present in HLR and same where services is active in
billing but not present in HLR -Activity successfully completed and action to prevent revenue leakage and
reduce customer complaints.
Testing of new product in prepaid & vas – Testing for launch any new & existing product in
vas/prepaid/postpaid rate plan or other features.
CDR rejection analysisfrom Billing end – Check all rejected cdr from billing end & analysis route cause of
error, where we have found than send for rectification as per requirement from
(billing/switch/configuration team /IT) respective person. After rectification send to again billing team for
Compliance of Revenue Assurance
Adherence on timeliness for sendingmonthly compliances
Report send to corporate team for every activity which has been done whole month
End of month collectthe data from concern area and done the recon for MIS updation
Tata Teleservices Ltd. (Apr 08 to May 10)
Workingin Tata Teleservices as a Executive (Off roll) in ExposureMonitoring (Creditcontrol & Collection)
3. Work Description
Responsible for Daily collection dashboard which include all level.
Level wise& agency wise
Daily Biller wise
Daily Collection tracker
Pin code wise
Allocation paid unpaid
Data analysisasper requirement
Distribute bucket wise allocation to all collection agencies for every customer bill cycle to collect payments.
Responsiblefor L0 to recovery bucket allocation
Adjustment updation for allocation
Agencies feedback management & data management
Dunning/ Usage Monitoring
Subscriber Pre-Check: All new applications arescreened againstthe databaseof the suspected / confirmed
fraudsters before the new connection is activated
Process Control & MIS reporting to management on Daily,Weekly & Monthly basis.
Back office operations related to Dunning& Collections & Exposuremonitoring.
HandlingDunningProcess on daily basis through results of collection history.I.e. outgoing barring,long
distancebarring,temporary suspension & restoration.
Handlingthe Collection agency helpdesk and resolvingthe queries.
Dispute/ Query resolution on Case-to-Case basis to customers.
Other common functions:Supervision & Quality check control of Collection agencies,MIS & Analysis
I have worked with I-SMART GLOBAL PVT LTD as a MIS executive from April 2007 to March 2008
Expertise: MS Excel, MS Access
Tools mostly used: CRM/BSCS, SAP, Metasolv.
Idea Excellence award received for automation of switch or billingsubscriber reconciliation processreducing
the activity from 6 hours to 20 minutes
4. One97 excellence award received in 2013 for outstandingcontribution & extraordinary efforts.
Graduation.: B.A (Arts) , Delhi University
Senior Secondary: Ramjas Sr Sec School No-4 (New Delhi)
Secondary: Ramjas Sr Sec School No-4 (New Delhi)
Date of Birth: 19th December, 1985
Father Name – Swami nath Yadav
Current Address: House No – 37 Block No – 12,Trilok Puri,Delhi,110091