1. MANINDRA SINGH
35/5 Gautem Nager Meerut City 25002
Ph: +91 7618154003, E-mail: msmanindra.singh20@gmail.com
Skype ID: - manindra.singh12
D.O.B: 08th feb 1992
OUTLET INCHARGE
Seeking challenging assignments as a business manager
PROFILE
•Competent, diligent & extremely efficient professional with over 4 years of rich experience in managing the entire
gamut of operations and functions related to Hotel Industry.
•Strong background in operations, food and beverage management, public relations, business development,
infrastructure and training, to general administration, human resource management and customer relations.
•Demonstrated capabilities in evolving innovative sales and promotional strategies, training and development, and
team management.
•Wide exposure to a variety of clients from diverse backgrounds and recognition from past and previous employers
for successful maintenance of international standards and utmost commitment to my work.
•An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of
customer requests, build productive relationships, resolve complex issues and win customer loyalty.
ACHIEVEMENTS ACROSS CAREER PATH:
•Professionally trained to enhance guest experience by Intercontinental Hotels Group in India in sessions held at
respective work units by Corporate Officials.
•Professionally trained to enhance guest experience by Intercontinental Hotels Group, through Guests Love
programme..
•Set the MICROS POS system for Holiday Inn, Amritsar in collaboration with IHG Corporate Technical Support Team
& MICROS Systems, Inc.
•Played a key role in fixing the price of beverage through competition and cost analysis briefing the teams about new
arrival of liquors, wines and other beverages.
•Got employee of the month continues in three property's these are RAMADA AMRITSAR, HOLIDAY INN
AMRITSAR ,RAMADA PLAZA AGRA
PROFESSIONAL EXPERIENCE
WYNDHAM WORLD WIDE (RAMADA PLAZA, AGRA)
(November 2015 – Present
Food & Beverage executive- All Day Dining/In Room Dining/
•Responsible for handling All Day Dining/In Room Dining/ portfolio of the hotel with over 18 team members directly
reporting.
•Maintained the Net promoter score of 55% for all food and beverage areas.
•Maintained the wyndham brand standards up to 100%.
•Responsible to update all the Food & beverage menus of the hotel.
•Liaised with beverage vendors to for various promotions and increase footfalls.
•Introduced the concept of food promotions to all food and beverage
•Got the print image of restaurants and bars on social media to get the targeted footfalls.
•Introduced tea/coffee hi-tea menus to increase footfalls in cafe golden elephant
•Instrumental in penetrating into the market / opportunity of outdoor catering business.

2. •Maintain guest satisfaction and ensure repeated business through personalized Coordinate, monitor and develop
positive ongoing interdepartmental relationships
•efficient services so as to maintain standards of service, quality and hospitality in the outlet
•Preparing statistics and assists in the gathering of statistics for preparation of the Sales and Marketing monthly
reports.
•Generate conference event orders 7 days prior to the event.
IHG , India (HOLIDAY INN ,AMRITSAR, PUNJAB) (October 2014– September 2015)
Team Leader F&B – LOUNGE Bar, BELLA (Italian specialty restaurant),& In Room Dining
•Responsible for handling Speciality Restaurant of 80 covers and Lounge Bar along with In Roon Dining (145 Rooms
& Suites) with over 12 team members.
•Achieved the budget for the financial year 2014-15 with a +15% variance for bella (Speciality Restaurant).
•Competition analysis and strategy development to increase the sales.
•Ownership of restaurant operations in all aspects of customer service, monitoring quality of food and beverage, and
accountable for profit and loss statement.
•Analyzing and making a consolidated monthly cost sheet so as to ensure that all the costs are in line with the
operational budget of the restaurant.
•Developing and training the associates on current service standards and periodically conduct role plays to maintain
consistency in services.
•Involved in budgeting and strategic planning for the financial year. Responsible for the overall profitability of the
outlet and also making sure that expense are well within approved budget.
•Maintained the food and beverage cost of the outlets at 27% and 21% respectively.
•Instrumental in planning and executing food and beverage promotions in the Restaurant including theme dinners as
per the Indian Festivals.
•Adequate control on beverage cost
RAMADA HOTEL, Amritsar, India (August 2013 – September 2014)
Senior Food & Beverage associate/tr. team leader – Alfresco (120 cover coffee shop)
•Supervise the daily operations of Banquet Area with set up, theme, décor and arrangements
•Makes outside sales calls on prospective to promote the place
•Ensures adequate supplies of all Beverages throughout the F&B operations meet the requirement.
•Monitoring general store expenses and reduced the same by 18% per month.
•Planning of menu and coordinating with Director F&B with regard to Beverage cost
•Organized and planned daily sale targets & achieved them in the stipulated time
•Coordinated with the store for proper delivery of materials in time
CARLSON, INDIA (THE PARK PLAZA, LUDHINA, PUNJAB)
(April 2012- August 2013)
GUEST SERVICE ASSOCIATE
•Performed towards highest levels of customer satisfaction as indicated through feedback.
•Entrusted with the responsibility of client relationship management to assure satisfactory service and speedy problem
solving. Report on the daily developments & activities of the outlet to the senior management.
•Assisted in conducting activities to drive financial results, guest satisfaction & human capital index and market share.
•Assisted in the inventory management and ongoing maintenance of hotel operating equipment and other assets,
including establishing par stocks, equipment care and maintenance and inventory taking as required.
•Provide creative approach for food presentation and service
CAMBAY SPA & RESORT JAIPUR, India January 2010 – June 2010
Industrial Trainee
Worked in all the outlets over a period of 22 weeks, in all the departments including back of the house to direct guest
interaction.

3. EDUCATIONAL CREDENTIALS
BHMCT. 2008 - 2012
Institute of Hotel Management (IHM), MEERUT, India
References: Available on Request
Skype ID: manindra.singh12