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Cloud IT and Business ROI
An Archestra notebook.
© 2013 Malcolm Ryder / archestra research
How it Counts
The “return” on business investment in The Cloud is
the quality of capability that the business sustains by
running in an environment of cloud-based facilities.

The purpose of the investment is to obtain a
strategically superior position with minimal collateral
damage. Obtaining the position can mean living there
or just visiting; it can mean starting new things there
or migrating old things to it.

© 2013 Malcolm Ryder / archestra research

It is a matter of ecological compatibility, where the
business at minimum avoids disadvantageous
restraints on speed and effectiveness that other
environments would impose; thereby it obtains the
advantage of higher probability of realizing potential
benefits from its efforts.
We already know this, but…
• Cloud computing grows on the other side of a complete break from the
past of business IT. The logic of investing in it is as distinct from distributed
enterprise IT computing as distributed was from the mainframe.
• The spend on the cloud IT approach, in every aspect of its runtime reality,
goes mainly to new things rather than to continuing the IT evolution of the
past.
• But the business understanding of how to spend on it is hardly unfamiliar.
We can trace the logic between the investment and the returns along paths
of familiar commitments and concerns. The following sketches are not
about facts and figures. They are pictures of a line of business thought.
Deploy Business In The Cloud
The “decision space” of
business deployment
planning is fourdimensional. The first three
– why, what and how –
synchronize at a fourth
point: when. Synchronicity
requires co-operative
management. Managers
must justify their joint
decisions to deploy at point
(x, y, z)…

x
WHY:
Portfolio

z

y
WHAT: Lifecycle

A Multi-Dimensional Problem
A Portfolio Decision

Cloud IT does not “translate” or “evolve” enterprise IT. Instead, it is an
alternative. The question is, for one dollar spent on enterprise versus one
dollar spent on cloud, which dollar is better spent? In general comparison,
does the difference look like this? If yes, then when, and on what, should
re-allocation start?

4

returned

returned

4
3

2

3
2
1

1

1

2

3

4

1

invested
Enterprise IT Business Environment

2

3

invested

$$$

Cloud IT Business Environment

4
Where Business Attention is Focused: Cloud IT covers these areas differently from before
Business
Benefit

Opportunity
Capture

Enhanced
Features

Infrastructure
Administration

1. Easy
2. Fast
3. Cheap

1. Cheap
2. Safe
3. Fast

Business Need

Transformation

Adaptation

Support

Expansion

Business Value
Criterion

Required

Aligned

Deliverable

Available

DESIGN
DEVELOP

CONTROL
IMPLEMENT

1. Safe
2. Fast
3. Cheap

DISTRIBUTE
MAINTAIN

© 2013 Malcolm Ryder / archestra research

“Greenlight”
Priority Points

Current IT
Cost Drivers

1. Easy
2. Cheap
3. Safe

Risks of Scale
Where Business Spend is Focused: Cloud IT lowers cost and raises dollar effectiveness
Business
Benefit

Opportunity
Capture

Enhanced
Features

“Greenlight”
Priority Points

1. Easy
2. Fast
3. Cheap

1. Cheap
2. Safe
3. Fast

Enterprise
distributed IT
challenges
that are
distinctively
and inherently
lesser in
cloud IT.

Future business
presumes an ability
to successfully take
on new areas and
arrangements of
pursuit. Success is
made vs. time-toreadiness and sunk
cost (premiums,
options, penalties,
legacies)

The expense of assets
and changes increases
as conventional
enhancement
methods drive up
complexity in order to
meet requirements

Infrastructure
Administration
1. Easy
2. Cheap
3. Safe
Operational maintenance
of site infrastructure
struggles with carrying the
burden of non-business
expertise and with
economy of scope

Risks of Scale
1. Safe
2. Fast
3. Cheap
Inefficient capacity
plus expensive
problem management
(expertise and
automation) constrain
and compromise the
financial balance of
supply and demand
Cloud IT characteristics exploited by the Business
Dollars spent on the cloud leverage
benefits and drive advantages via…
R&D COSTS
Shared investment by vendors and VCs
Vetted systems integration
Continuous testing

RELIEF FROM ONSITE MAINTENANCE
Remote service management
UPGRADES of INFRASTRUCTURE
Simplicity and continuity in replacements

FUTURE DEVELOPMENT VELOCITY / TIME TO VALUE
Massive open development community

DEPLOYMENT EFFICIENCY
Synchronicity with demand
Cheap increase in Scale
Lifecycle Management Decision
RENOVATE Solution
Translate current app to
cloud and use it

RE-ENGINEER Solution
OR

Re-build app in the cloud
and use it

REPLACE Solution
OR

Shop for existing
cloud app and use it

“Initially, one might assume that migrating to the public cloud
scenario would not pose any upfront investment costs because
there are no hardware or software procurement costs. However,
there will be a need for program planning and technical support,
software engineering support for “porting” the applications over
to the new cloud environment, and testing support for the
transitioned applications during the migration to ensure the
system is working correctly in the new environment.”
– Booz Allen Hamilton, The Economics of Cloud Computing
Execution Decision

Model and validate the actual dominant control points (incumbents) versus
the preferred dominant control points (policy). As needed, close gaps.
Operator: control of use
Provider: control of quality
Supplier: control of assets

HYBRID CLOUD

PUBLIC CLOUD

Build new factory

Federate factories

Rent other factory

OPERATOR

Internal IT

COO

Business Unit

PROVIDER

Integrator

Business Unit

Service Manager

SUPPLIER

Vendor

Integrator

Service Provider

© 2013 Malcolm Ryder / archestra research

PRIVATE CLOUD
In short, Business POV on ROI
• Not how to use IT differently, but how to use different IT
• Not using cloud to improve enterprise IT, but using cloud IT to
improve business
• Not IT decisions about how to support the business, but business
decisions about how IT makes sense
• Not IT economics for the business, but business economics of IT
operations
• Not infrastructure as business assets, but IT as business resource

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Cloud IT and Business ROI

  • 1. Cloud IT and Business ROI An Archestra notebook. © 2013 Malcolm Ryder / archestra research
  • 2. How it Counts The “return” on business investment in The Cloud is the quality of capability that the business sustains by running in an environment of cloud-based facilities. The purpose of the investment is to obtain a strategically superior position with minimal collateral damage. Obtaining the position can mean living there or just visiting; it can mean starting new things there or migrating old things to it. © 2013 Malcolm Ryder / archestra research It is a matter of ecological compatibility, where the business at minimum avoids disadvantageous restraints on speed and effectiveness that other environments would impose; thereby it obtains the advantage of higher probability of realizing potential benefits from its efforts.
  • 3. We already know this, but… • Cloud computing grows on the other side of a complete break from the past of business IT. The logic of investing in it is as distinct from distributed enterprise IT computing as distributed was from the mainframe. • The spend on the cloud IT approach, in every aspect of its runtime reality, goes mainly to new things rather than to continuing the IT evolution of the past. • But the business understanding of how to spend on it is hardly unfamiliar. We can trace the logic between the investment and the returns along paths of familiar commitments and concerns. The following sketches are not about facts and figures. They are pictures of a line of business thought.
  • 4. Deploy Business In The Cloud The “decision space” of business deployment planning is fourdimensional. The first three – why, what and how – synchronize at a fourth point: when. Synchronicity requires co-operative management. Managers must justify their joint decisions to deploy at point (x, y, z)… x WHY: Portfolio z y WHAT: Lifecycle A Multi-Dimensional Problem
  • 5. A Portfolio Decision Cloud IT does not “translate” or “evolve” enterprise IT. Instead, it is an alternative. The question is, for one dollar spent on enterprise versus one dollar spent on cloud, which dollar is better spent? In general comparison, does the difference look like this? If yes, then when, and on what, should re-allocation start? 4 returned returned 4 3 2 3 2 1 1 1 2 3 4 1 invested Enterprise IT Business Environment 2 3 invested $$$ Cloud IT Business Environment 4
  • 6. Where Business Attention is Focused: Cloud IT covers these areas differently from before Business Benefit Opportunity Capture Enhanced Features Infrastructure Administration 1. Easy 2. Fast 3. Cheap 1. Cheap 2. Safe 3. Fast Business Need Transformation Adaptation Support Expansion Business Value Criterion Required Aligned Deliverable Available DESIGN DEVELOP CONTROL IMPLEMENT 1. Safe 2. Fast 3. Cheap DISTRIBUTE MAINTAIN © 2013 Malcolm Ryder / archestra research “Greenlight” Priority Points Current IT Cost Drivers 1. Easy 2. Cheap 3. Safe Risks of Scale
  • 7. Where Business Spend is Focused: Cloud IT lowers cost and raises dollar effectiveness Business Benefit Opportunity Capture Enhanced Features “Greenlight” Priority Points 1. Easy 2. Fast 3. Cheap 1. Cheap 2. Safe 3. Fast Enterprise distributed IT challenges that are distinctively and inherently lesser in cloud IT. Future business presumes an ability to successfully take on new areas and arrangements of pursuit. Success is made vs. time-toreadiness and sunk cost (premiums, options, penalties, legacies) The expense of assets and changes increases as conventional enhancement methods drive up complexity in order to meet requirements Infrastructure Administration 1. Easy 2. Cheap 3. Safe Operational maintenance of site infrastructure struggles with carrying the burden of non-business expertise and with economy of scope Risks of Scale 1. Safe 2. Fast 3. Cheap Inefficient capacity plus expensive problem management (expertise and automation) constrain and compromise the financial balance of supply and demand
  • 8. Cloud IT characteristics exploited by the Business Dollars spent on the cloud leverage benefits and drive advantages via… R&D COSTS Shared investment by vendors and VCs Vetted systems integration Continuous testing RELIEF FROM ONSITE MAINTENANCE Remote service management UPGRADES of INFRASTRUCTURE Simplicity and continuity in replacements FUTURE DEVELOPMENT VELOCITY / TIME TO VALUE Massive open development community DEPLOYMENT EFFICIENCY Synchronicity with demand Cheap increase in Scale
  • 9. Lifecycle Management Decision RENOVATE Solution Translate current app to cloud and use it RE-ENGINEER Solution OR Re-build app in the cloud and use it REPLACE Solution OR Shop for existing cloud app and use it “Initially, one might assume that migrating to the public cloud scenario would not pose any upfront investment costs because there are no hardware or software procurement costs. However, there will be a need for program planning and technical support, software engineering support for “porting” the applications over to the new cloud environment, and testing support for the transitioned applications during the migration to ensure the system is working correctly in the new environment.” – Booz Allen Hamilton, The Economics of Cloud Computing
  • 10. Execution Decision Model and validate the actual dominant control points (incumbents) versus the preferred dominant control points (policy). As needed, close gaps. Operator: control of use Provider: control of quality Supplier: control of assets HYBRID CLOUD PUBLIC CLOUD Build new factory Federate factories Rent other factory OPERATOR Internal IT COO Business Unit PROVIDER Integrator Business Unit Service Manager SUPPLIER Vendor Integrator Service Provider © 2013 Malcolm Ryder / archestra research PRIVATE CLOUD
  • 11. In short, Business POV on ROI • Not how to use IT differently, but how to use different IT • Not using cloud to improve enterprise IT, but using cloud IT to improve business • Not IT decisions about how to support the business, but business decisions about how IT makes sense • Not IT economics for the business, but business economics of IT operations • Not infrastructure as business assets, but IT as business resource