1. MAHMOUD M ALHAMMOURI
(209)640-3937
1301 RichLAND AVE Modesto,CA,95351
sweetnovember_1990@hotmail.com
Professional Summary
Goal-oriented Computer Information Systems major dedicated to high levels of
customers satisfaction and meeting aggressive business goals. Responsible and
reliable with specialized knowledge in computers systems software, hardware
Maintenance, troubleshooting and coding
Skills
● Scheduled maintenance
● Device testing and diagnostics
● Equipment calibration
● Critical thinking skills
● Software and hardware development
● Documentation
● Network security and cabling
● Self- Motivated
● Project management
● Customer relations abilities
Experience
Technical support
Challenge Network and Gaming Center - Jordan
● Analyze and report computer network security breaches or attempted breaches .
● Keep the computers running at the best performances , analyzing customer’s account
and charges their hours through cyber cafe program.
● Analyze network data to determine networkusage , disk space availability and server
functions .
● Test computers software and hardware using standard diagnostics testing equipment
and procedures , troubleshoot network connectivity problems .
● Responded to service calls for facility equipment in tenant spaces.
● Diagnosed malfunctions and scheduled repairs or replacements.

2. Technical support
Modesto pc-Modesto
● Identify causes of equipment malfunctions and plan resolutions.
● Coordinate with outside vendors for large installs and complex repairs.
● Overhaul and repair existing equipment where possible.
● Document repair actions and turn logs into management on a daily basis.
● Maintain supplies to affect common repairs and order new stock as needed.
● Cable runs, Updating registers, servers, switches, routers, modems.
● Answered tenant questions regarding maintenance and repairs.
Customer Care Representative
TAJ Mall lifestyle center - Jordan
● Receive and respond to customer complaints.
● Direct specified departments/units to prepare and ship orders to designated
locations.
● Notify departments when supplies of specific items are low, or when orders
would deplete available supplies.
● Inspect outgoing work for compliance with customer's' specifications.
Obtain customers' names, addresses, billing information, product numbers,
and specifications of items to be purchased, then enter this information on
order for modifying and revise designs to correct operating deficiencies or to reduce
production problems .
● Completed all paperwork and job logs on time.
● Followed company standard operation proceduresand applicable regulations consistently.
Productionsupervisor
TURKAN Food-Ripon
● Moving the finished pallets using a forklift to the assigned warehouse.
● Prepares orders by processing requests and supply orders; pulling materials; packing
boxes; placing orders in delivery area.

3. ● Maintains inventory controls by collecting stock location orders and printing requests.
● Maintains safe and clean work environment by keeping shelves, pallet area, maintaining
clean shipping supply area; complying with procedures, rules, and regulations.
● Completes reports by entering required information.
● Maintains technical knowledge by attending educational workshops; reviewing
publications.
Education
BS Bachelor of Computer Information System (CIS)
University of Jordan – Jordan Jun 2008 - Jul 2014
High School Diploma: Information Technology Aug 2007
Modern systems school - Jordan
Languages
Arabic, English